Canva Reviews 

6,632
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 3,615 reviews, reviewers had a great experience with this company. Customers frequently praise the platform for its extensive collection of free templates and its user-friendly interface that greatly simplifies various creative projects. Many people find it extremely useful for designing professional-looking materials quickly, noting that the system remains accessible even for absolute beginners. However, some reviewers were not happy with the navigation, noting that certain tools and pro options feel confusing or overly restricted behind paid subscriptions. Some people also felt that reaching out for assistance could be rather frustrating when trying to resolve complex technical hurdles or unexpected billing inquiries.

What people talk about most

User experience

Reviewers mention positive feedback about user_experience, highlighting that the platform is generally easy... See more

Product

Users describe positive interactions with product, finding it easy to use, reliable, and packed with useful... See more

Website

Customers had ambiguous experiences with website, with many praising the platform for its accessibility and... See more

Application

Reviewers highlight ambiguous aspects of the app, expressing a wide range of differing experiences. Some... See more

Customer service

People report ambiguous experiences with customer service, marked by a sharp division among consumers. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the creative aspects of Canva and the abundance of free source materials available. I just wish the video development controls were a lottle easier to use on laptops. I have somw difficulties... See more

Rated 4 out of 5 stars

I started using Canva as an addition to CapCut. I like the fact that Canva is good for anyone who is new to video and image creation. I would recommend it for anyone that is just starting out , becaus... See more

Rated 4 out of 5 stars

We have a school version of Canva and it seems to me that there are limitations unless it's because I'm not using the system correctly. I watch tutorials that say I can do this or that but when I try... See more

Rated 4 out of 5 stars

I love Canva but the is so much stuff that in order to us you have to have the subscription so when I type in for a pic I will be scrolling forever meanwhile all of the pictures I want, I'm just passi... See more


Company details

  1. Software Company
  2. Cloud Computing Service
  3. Digital Printing Service
  4. Graphic Designer
  5. Web Collaboration Platform

Written by the company

Canva is a global online visual communications platform on a mission to empower the world to design. It’s a simple way to create beautiful designs from presentations to infographics, videos, t-shirts, websites and social media graphics. Need help? Get customer support, 24/7 here: https://www.canva.com/help/get-in-touch/

Productivity, meet creativity.

Written by the company

Canva’s Visual Suite reimagines the way teams work, bringing creativity, productivity, and the power of AI into one platform.
The most powerful Visual Suite yet. With AI by your side across every format, designing has never been this effortless. And with new design types like email, forms, and coded creations in the editor, you have even more ways to create, collaborate, and bring your imagination to life.

Contact info

  • 110 Kippax Street, 2010, Surry Hills, Australia

  • canva.com

4.0

Great

TrustScore 4 out of 5

7K reviews

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4.0

All reviews

(6,632)

4,053 reviews in the last 12 months

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Magic AI credits

Rated 5 out of 5 stars

Canva is easy to use

Canva is easy to use, once you get the hang of it. Having Ai is a bonus. Have help 24/7. Just amazing. Love it. I shall become a pro member once my trial is over. Thank you Canva

May 13, 2026
Rated 5 out of 5 stars

lots of choices to choose from.

great graphics, and canva magic media was helpful in customizing and decor. font combos and designs were diverse and i could find one to fit any situation. there were also many choices for backgrounds.

March 8, 2026
Rated 1 out of 5 stars

SIMPLE UPDATES ARE A NIGHTMARE FOR PERSONAL INFO

Canva offers a robust platform, but there is no reasonably accessible customer service. Not sure if there is enough room to outline all of what I went though but it felt like dealing with a very toxic relationship. I simply need to update the email address for my paid subscription because I can't access the old email address. I wasted an entire morning on my day off and have gotten ZERO help with something so simple...just needed to update my email. It should never be so difficult to simply update our own information. Went rounds with AI chat and then a chat agent only to be sent a link to schedule a call for 2 days later on MOTHER'S DAY. I also would not have another chance to deal with this for another 2 weeks after that... also on a day off. Updating personal information should be as simple as going in and updating it and verifying it. WHAT A NIGHTMARE...and still NOT resolved. The frustrations on this are completely unnecessary...it feels like intentional gaslighting and it is abuse of clients, especially paying clients. was able to change all my accounts accept this one, without the nightmare.

May 8, 2026
Unprompted review
Rated 1 out of 5 stars

I refuse to use AI

I refuse to use AI. I did not release this app was AI.
Taking jobs away from so many.
Using extraordinary amounts of water while most of our country is in a DROUGHT.

May 11, 2026
Rated 3 out of 5 stars

Huge pros, Huge cons.

Pros: I love the "regular user" ethos, bringing a friendly interface and the ability to control many design elements both precisely and easily. Photo and graphic element libraries are well stocked, and the ability to export designs as standard format videos and slide decks is hugely helpful. These make Canva a great tool for a limited set of uses. The downsides, though, are significant. The internal AI tool is limited. But most importantly, the inability to export elements in print resolution is inexplicable; the only way to do a print job well is to use Canva's internal print process and proprietary tools. No option to export designs in .ai format.Even if you download a design as an allegedly print-ready proof, your printshop has to do a ton of work to get it print ready. Otherwise colors can be weird and graphics, images, and text are blurry-- even on small biz cards or small graphics, like a logo, dropped in 8-1/2 x 11 handouts. Forget about large-format products altogether. Canva's internal print process works beautifully, but they don't offer all the print products you may need (and regardless, sometimes you want to support a great local printshop that's done terrific work for you for years). I don't like having to be locked in to a proprietary design ecosystem that insists we use its tools and doesn't respect the impracticality of expectating multicollaborator, multicompany teams to stop using tools familiar to and owned by them all and start using unfamiliar tools with less functionality, lower quality, and limited ability to repurpose.

May 10, 2026
Rated 3 out of 5 stars

Good, but not for wedding programs

Let me specify, as shown in the title, this is a review of Canva on *wedding programs.* I would rate it higher with regard to other sorts of design and printing.

I have the honor of officiating my son's wedding, and I volunteered to design the wedding service program and pay for the printing. A quick Google search showed me that Canva and The Knot were the two most used sources. I sent some templates from each site to my son and future daughter-in-law, and they chose a Canva template. I entered the information there, finding it user-friendly and having little difficulty. I also appreciated that I could rush shipping for only $8.

Boy, am I glad I rushed shipping! The programs arrived exactly two weeks before the service, and they were *the size of a full sheet of paper*! It was like holding a restaurant menu. I immediately got on chat and connected with a live agent without too much difficulty. The person was helpful and even gave me a credit for express shipping, because I needed to redesign in even more of a hurry than I was the first time.

I was able to use the same template and get a better size, with two difficulties: 1) I had to sign up for a 30-day free trial to resize the program. That's lame. 2) I had to work with the AI a fair amount to find a size that's actually printable. The relatively common 5.5 x 8.5 size, for some reason, was not printable.

I finished all this in under an hour, so not bad. I have little doubt that the programs will arrive as planned and will be what I wanted.

But here's the issue: I'm fifty years old and have been to plenty of weddings. In what universe would wedding guests want to be handed a card the size of a restaurant menu? I'm laughing just thinking about it. "Welcome to this joyful, dignified ceremony. Here's your menu." How is that possibly the default size for their wedding program template?

Whether you're creating a program for a church service-like wedding or just want to give guests a rundown of the day's events on a program, I have little doubt you'll want something smaller.

The second issue is that, in addition to the headache of signing up for the free trial (which I will of course cancel once the programs arrive), I could not find any information about a number to call and speak to a real person. This is becoming increasingly common among large companies, and we consumers need to push against it forcefully. It is NOT OK to not provide phone support that is 7 days/week (or at least 6 days) and easily accessible.

Without the phone support issue, I would have given four stars, despite my difficulties, because they did a good job resolving my problem. But that has to cost them a star. Gotta have phone support.

So, while I haven't used The Knot for a wedding program (my son and his fiancée loved it for setting up their wedding website), I would have to think that's the place to go for a wedding program ... surely they understand that such a program should not make you think of the last place you went for breakfast!

Stay away from Canva for wedding programs. For other types of printing and design, knock yourself out.

May 9, 2026
Unprompted review
Rated 1 out of 5 stars

Canva needs a simpler interface

Canva (both the website and the app) has gotten too wrapped up in AI and providing too many "extras". It's very difficult to do simple work of one's own making and ideas. AI, and not only at Canva, pushes a person to change the original idea and project. I suggest making it easy for people to find a simpler interface to make their own creative works, with options open to allow for "extras" and for AI. This helps people be in control of their own projects, not AI.

May 9, 2026
Rated 3 out of 5 stars

AI feature needs improving

Canva is great but their new AI feature needs alot of improving. It doesn't follow instructions very well. Includes different languages and other words without prompt to. I have the business account so expect the AI feature to be alot better than it is.

May 8, 2026
Unprompted review
Rated 4 out of 5 stars

Canva is a really nice tool

Canva is a really nice tool for creating professional portfolios, its nice and easy to use once you get the hang of it. It is also powered by AI tools to make it easier to use, I enjoyed my experience with Canva 😀

May 4, 2026
Rated 3 out of 5 stars

Artificial "Intelligence" can get in the bin

Generally, I love using Canva. Its USP is that it had great templates that you can EASILY customise to make something unique.
I would give it five stars.
However, this AI BULLSHIT - so that dullards can automatically just steal from artists Canva paid once, long ago - is destroying the fabric of humanity. Turn it off. People should not be allowed to be this lazy.

May 5, 2026
Rated 5 out of 5 stars

Its a free tool and it just not provide…

Its a free tool and it just not provide an opportunity to create any design related to video, picture, post etc. Besides it provides an excellent workspace where the tools can be easily used, decoration can be done desirably and text can be written in most amazing way. PLus point for Ai voice, subtitles ability and many more...

May 3, 2026
Rated 5 out of 5 stars

Most of Canva's elements are easy to…

Most of Canva's elements are easy to use, but, early on, we were a bit frustrated with the limitation on images we could use for our ads, but then the AI creator arrived, and it has been great for helping us create memes for our advertising purposes. As a nonprofit press, getting the word out about our publications is one of our primary concerns, and Canva makes that job easier.

May 3, 2026

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