Canva Reviews 

6,640
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 3,615 reviews, reviewers had a great experience with this company. Customers frequently praise the platform for its extensive collection of free templates and its user-friendly interface that greatly simplifies various creative projects. Many people find it extremely useful for designing professional-looking materials quickly, noting that the system remains accessible even for absolute beginners. However, some reviewers were not happy with the navigation, noting that certain tools and pro options feel confusing or overly restricted behind paid subscriptions. Some people also felt that reaching out for assistance could be rather frustrating when trying to resolve complex technical hurdles or unexpected billing inquiries.

What people talk about most

User experience

Reviewers mention positive feedback about user_experience, highlighting that the platform is generally easy... See more

Product

Users describe positive interactions with product, finding it easy to use, reliable, and packed with useful... See more

Website

Customers had ambiguous experiences with website, with many praising the platform for its accessibility and... See more

Application

Reviewers highlight ambiguous aspects of the app, expressing a wide range of differing experiences. Some... See more

Customer service

People report ambiguous experiences with customer service, marked by a sharp division among consumers. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the creative aspects of Canva and the abundance of free source materials available. I just wish the video development controls were a lottle easier to use on laptops. I have somw difficulties... See more

Rated 4 out of 5 stars

I started using Canva as an addition to CapCut. I like the fact that Canva is good for anyone who is new to video and image creation. I would recommend it for anyone that is just starting out , becaus... See more

Rated 4 out of 5 stars

We have a school version of Canva and it seems to me that there are limitations unless it's because I'm not using the system correctly. I watch tutorials that say I can do this or that but when I try... See more

Rated 4 out of 5 stars

I love Canva but the is so much stuff that in order to us you have to have the subscription so when I type in for a pic I will be scrolling forever meanwhile all of the pictures I want, I'm just passi... See more


Company details

  1. Software Company
  2. Cloud Computing Service
  3. Digital Printing Service
  4. Graphic Designer
  5. Web Collaboration Platform

Written by the company

Canva is a global online visual communications platform on a mission to empower the world to design. It’s a simple way to create beautiful designs from presentations to infographics, videos, t-shirts, websites and social media graphics. Need help? Get customer support, 24/7 here: https://www.canva.com/help/get-in-touch/

Productivity, meet creativity.

Written by the company

Canva’s Visual Suite reimagines the way teams work, bringing creativity, productivity, and the power of AI into one platform.
The most powerful Visual Suite yet. With AI by your side across every format, designing has never been this effortless. And with new design types like email, forms, and coded creations in the editor, you have even more ways to create, collaborate, and bring your imagination to life.

Contact info

  • 110 Kippax Street, 2010, Surry Hills, Australia

  • canva.com

4.0

Great

TrustScore 4 out of 5

7K reviews

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4.0

All reviews

(6,640)

4,066 reviews in the last 12 months

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Magic AI credits

Rated 4 out of 5 stars

I like Canva a lot

I like Canva a lot. I just figured out there's a AI model in Canva, and that makes it really easy to find early inspiration and see ideas flesh out more easily. Though I wish there we more free models.

April 13, 2026
Rated 1 out of 5 stars

Just saw their disgusting ai advert

Just saw their disgusting ai advert, instantly I know this company is lazy and repulsive. I will never use this app for that reason. Any company that used ai slop to advertise their services is not worth anyone’s time

April 11, 2026
Unprompted review
Rated 2 out of 5 stars

OK program but AI is terrible

I do like the program but it can be very frustrating at times, confusing where to find things but whats very dissapointing is the AI part, so i pay each month around 12 euro i think it is and i want to use the AI to make backgrounds, i am as clear as i can be and it completly changes the human, gives them a ridiculas face, changes the whole stance of the body, this is very important that the body and arms are not touched because its a medical / wellbeing type of procedure and it doesnt matter how i word it it doesnt listen , so i may be un subscribing sadly heres what i asked ai (@Canva do not touch the human, only retouch the background, make picture clean and relaxing ambience,clear pixles, the person must not be touched in any way)

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great for designing all kinds of…

Great for designing all kinds of projects. I've used Canva for music videos, posters, sticker designs, album covers, banners for social media and more. It's easy to use and has so many features including an AI powered design feature. I thoroughly recommend giving it a try.

April 7, 2026
Rated 1 out of 5 stars

Very disappointing

I can only use this to resize a reel them do stuff on Insta Edits which has limits as well. It's cheap that's all but as they say you get what you pay for. Clunky, limited mobile app, lots frustration and it's AI assist tool doesn't know its own product well.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Canva has become an essPowerful, intuitive, and essential for modern content creationential tool in…

Canva has become an essential tool in my daily workflow. As someone who creates content consistently across multiple platforms, I truly value how intuitive and efficient the platform is. The interface is extremely user-friendly, making it easy to design high-quality graphics, videos, and presentations without needing advanced technical skills.

What stands out the most is the versatility. From social media posts and video editing to website building and branding, Canva offers an all-in-one solution that saves both time and resources. The templates are professionally designed and highly customizable, which allows me to maintain consistency across all my content while still being creative.

Another strong point is the continuous innovation. Features like AI tools, background remover, and design suggestions significantly speed up the creative process. Collaboration tools also make it easy to work with teams and manage projects efficiently.

If I had to mention an area for improvement, it would be expanding more advanced video editing capabilities to compete with more specialized software. However, for most creators, Canva already provides more than enough functionality.

Overall, Canva is a powerful, reliable, and accessible platform that I highly recommend to anyone looking to create professional content quickly and effectively.

March 30, 2026
Rated 5 out of 5 stars

As a professional musician and studio…

As a professional musician and studio owner, I need visual branding that matches the energy of my music. Canva has become an essential part of my workflow at Bad Boy Bunny Studios. From high-contrast social media assets to cinematic YouTube thumbnails, the platform is incredibly intuitive. The "Ask Canva" AI features and the Brand Kit keep everything consistent and professional without needing a degree in graphic design. It’s the perfect bridge between raw creativity and polished, industry-standard output. 5 stars.

April 1, 2026
Rated 5 out of 5 stars

An amazing app

An amazing app! It has million features, tons of external apps that go well with Canva and ai generation. I tried a lot and always got back to Canva...Sky is the limit..They think about everything. Now when Affinity is the part of the family I like it even more. I wish they had much more for animation or making gifs , but who knows..

April 1, 2026
Unprompted review
Rated 2 out of 5 stars

Extremely difficult to engage with suppot

Getting support from Canva seems to be some kind of secret initiation. I spent days combing the website for clues as to how to request support. My whole team was unable to log into our accounts, so that made things even more difficult. It was only when I randomly tried emailing support (at) canva.com (this email address is not listed anywhere I could find on the Canva website) that I got a response. Interaction from that point was extremely slow, and still took several days to resolve a fairly simple issue. Responses also smacked of AI, which is an infuriating way to conduct critical support.

I realize we are not a paid account, but if you are going to offer services to schools free of charge there should be a more reasonable way to engage with support.

March 31, 2026
Rated 5 out of 5 stars

Canva provides a highly efficient user…

Canva provides a highly efficient user experience for creating professional visuals through its functional drag-and-drop interface. The platform includes an extensive library of pre-made templates, stock photography, and diverse font options that simplify the design process for users of all skill levels. Its integrated AI features and real-time collaboration tools improve productivity by allowing multiple people to edit documents simultaneously. Because it offers a comprehensive set of graphic design utilities that are both accessible and reliable, it consistently meets professional standards. This combination of utility, speed, and versatility justifies a 5-star rating.

March 31, 2026
Rated 5 out of 5 stars

refund received without questions in 2 days!

Although I had in mind just to use Canva during the (free) trial period, my debit card was debited 2 times (as I forgot to cancel the subscription), I requested the refund through the AI bot, and I was very nicely surprised to get a refund for both 2 months, without any questions! Therefore, I appreciate their approach and pro-activeness very much! Recommend them!

March 29, 2026

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