Capcut Reviews 

SO MANY BUGS!! IT SLOWS MY WORK, THE APPS LAGS A LOT AND MAKES A LOT OF MISTAKES

I signed up for CapCut Pro using my student email through the UNiDAYS discount. The account never activated, and I spent about a month contacting support. What I got was copy-paste auto-replies, long stretches of silence, and no one who actually read my case.

Eventually I was told to request a refund, so I did. I have the confirmation. I never used the subscription or got a single day of the discount.

When I tried to sign up again, I was blocked with “Email already verified. Try another one.” CapCut says student discounts are limited to one use per email, so the failed, refunded signup now counts as my one use. UNiDAYS told me they can’t unverify the email and described a one-year waiting period. So CapCut’s partner and CapCut’s own support give different rules for the same situation.

I asked for escalation to a supervisor. The reply was a generic message telling me to watch for future sales, and then the case was marked closed. At no point did anyone acknowledge that the original activation failure was on their end.

If you plan to use the student discount, be careful. If verification fails on their side, you can be permanently locked out and support won’t help.

Lags, RAM hungry, Filters / Effects sometimes not working, video keeps buffering, sometimes also the video became black

Capcut is honestly best for editing everyday videos for social media, it doesn't have professional features or the quality liike other video editing tools but it does the work like creating a story or reel. It is easy to use. Overall, capcut is like canva for video editors.

Worst UI/UX experience EVER. As a senior IT developer I struggled to find where the hell do I even start editing videos, it was so full of irrelevant BS and stupidly named interface elements. Could not find out how to save/restore a project to not lose everything after restarting the app... this is bad design of insane proportions.

Greedy ass app. Money-hungry company who cant see they're sabotaging themselves.

its full of cringe ai shit templates and it has these EXTREMELY ANNOYING character limits and it pisses me off everytime i see that message. like get rid of character limits, they are useless. SO I FLUSHED IT DOWN THE CAROMA CONCORDE TOILET

I should have checked the reviews here before I signed up for a free account. Despite promisses of no automatic payments or renewals, my creditcard was charged several times without my consent. Also despite frequent emails that my account is going to expire and I have to prolong it manually through the available button. I tried to contact customer support but they run around the circles. After the first unwanted subscription prolongation I wrote them that I am not going to use this platform because they do not support my language. I think it is just a scam company having some overworked, underpaid agents to do bare minimum and to keep money coming in.

1. Money Hungry
2. Laggy
3. Lots of Bugs, like I removed a something that's pro in my edit, but it still said I had that same pro effect.
4. Confusing
That's why I rate 2 stars, PLEASE get a better editing app!

They are as greedy as shit
you cant find any good voices and if you do they are pro the next update. fact that there is ALOT of bugs in their editor yet they still try add their stupid pro subscription on it is actually stupid. all the five star reviews are from the older days when they DIDNT have AI slop (after they started using ai they needed money from pro bc their servers) i hate their developers. just add better updates and REMOVE your dumb ass pro and ultra we dont need 2 now bich

i uploaded an image, but it got stuck loading. i tried everything, nothing. also one time when i exported a video, it made the video shorter. gemini didnt help at all. this is the ONLY editing website i could find.

i paid for that and now it's asking for more money for pro features, this is BS I HATE IT! at leat aI got a free month trial

Capcut customer service is the worst I'v ever seen.
I'v now wasted several hours trying to cancel my subscription because there is a bug not allowing me to doit my self. I'v tried several forms of reaching out to CS and they keep giving me the run around.
I'v given them more than what they need to cancel.

They sent me a broken link to the invoice in the email. I searched on Reddit to find an email address where I could contact them because in the app is no such option. but once I got in touch, they asked for the same info over and over again - info that was already provided to them and also available in my account.
Last update: I will get my bill in 20 working days - the bill they were required to send me when I paid.
I've had bad experiences with billing from Indian companies before, but CapCut has been the worst experience ever.

I used the CapCut app, but unfortunately, I did not have a good experience with it. I was trying to create videos specifically in Serbian or Croatian, but the app was not generating the text correctly. Instead of Serbian or Croatian, it would often produce text in an unknown language, with strange characters and symbols that made no sense. The app also kept having bugs, and the videos were not turning out the way I expected.

Because of this, I contacted CapCut Support, and I have to say that I was very satisfied with their customer service. They responded very quickly, within two days, understood the problem, apologized for the issue, and refunded the full amount I had paid.

Although I was not satisfied with the app itself, I was very happy with the way their support team handled my problem. The refund was processed without any complications, and I really appreciate that they took my experience seriously.

While making a video and adding censors the censor audio got muted and could not be unmuted

I had Capcut for a month last Spring, paid through an online source, did not want auto renewal, canceled that, and everything went fine. I signed up again September 3 for a month, paid a different method through a different online source. I have tried for 2 weeks to cancel auto renewal. I did everything they asked, sent everything requested, they are practicing "dark practices". I notified them I am canceling, said do not draw funds from my account, and had to change my debit card. They went to my previous account, which I had used previously, and even though it wasn't set for a subscription, used a loophole to withdraw funds. I have disputed.52134

100% fraud.

The app is terrible. There’s so many people putting their phone numbers on their bio and they’re super young. I am a victim of it and I want to make sure nobody downloads this app and only uses the web browser version like it’s super inappropriate for young children, I don’t know why this app is still up.

BE SMARTER than a google search! I wish there was a rating lower than 0. For a *basic* editing app to try to charge me 3 separate times and have 0 customer service is insane. I wish I'd found TrustPilot before I ever started using it. TRASH app and TRASH company. I signed up for a trial subscription and did not renew my service. I cannot get in touch with anyone and I'm hoping deactivating my entire account will get them to stop charging me 3 times A DAY.