Capital Holidays Reviews 

From the start, booking the holiday to , flight, hotel & pick up absolutely no problem, I had to phone once regarding my flight, it was sorted straight away

Positives - the location of the hotel was what we expected and a lovely location, only short distances to comino and gozo. It does take time to get to anywhere else, we got the weekly bus pass and a couple of ubers. Mellieha is not too far and also lovely
We were impressed with the private transport included. The food was nice and only ate out a couple of times

Negatives - Im not sure what went wrong. We paid extra for a superior sea view room (2nd or 3rd floor) After a long night/day travelling we had to wait 3 hrs to check in. The reception questioned what type of room we had booked. Finally on being shown to our room we were very disappointed. The room was on the ground floor (very dingy, musty and dark) more of maintenance floor. The balcony had somewhere to sit with a view of a muddy path and a wall (granted the sea was behind this), the shower was a hose attached to the bath. The bed was not comfortable even just sitting on it. It was certainly not superior or a view unless stood up against the dirty wall. So being very tired I made my way back to reception (it’s a very large hotel) I explained I would like to change rooms and the gentleman spoke to the manager. We were then upgraded and given a room on the 7th floor, I believe a deluxe sea view room. We would have been happy even with a 2nd/3rd floor. The staff were very helpful.

Pleasant and helpful staff , easy booking process

Amazing prices. We have booked through them many times without any issues!

Not sure why you are asking for a review as sat on the plane for 4 hours and then we’re all taken off and flight and holiday cancelled due to the war.

Great customer service throughout, good price, smooth experience. Will definitely re-use this service again. Flights were fine. No issues

This is the 4 th time I’ve used capital to go to the uae and the hotels and experience has been amazing. The customer service is excellent highly recommended company.

Absolutely nothing to complain about, everything went smoothly for us

The flight home was horrendous, never again.
I complained and, of course, my complaint was completely ignored.

Booked a holiday with Etihad holidays earlier in the year and had the worst experience from booking, travel itinerary and flights!! Never flew Etihad before and was expecting a lot but got nothing. Had better experience with low cost airlines

Both hotels we chose from your options were amazing. No issues at all when we arrived at these hotels. The prices were excellent. If I could make a suggestion. We booked out flights through Emirates and the hotels through Etihad. Emirates do twin centre holidays and send out quotes for this. Etihad don't do this. The reason I say this as we chose a twin centre break in Dubai and Abu Dhabi. I would love to fly in with Etihad to experience Etihad package deals but you don't offer twin centre breaks. I feel you are missing out on something and it would be a great addition to Etihad to offer this. We would still book again with you though. We had an amazing holiday.

Fantastic holiday with great service

Would have been 5 star but getting documents was a nightmare

We booked our holiday package through Ethiad Airways/holidays
On our return journey flight from Seychelles was delayed but plenty of time to catch our connection flight to London but for some reason Ethiad Airways put us on next flight with five hours waiting
We were told we be given food vouchers but non of the shop would accept.We paid our own money and tried to reclaim through Ethiad Airways but they declined our claim and blame Seychelles Airways and told us to make a claim from Seychelles Airways
At the airport no one could help us with anything. We still do not have a refund for food expenses.

If travelling with a emd we the passenger have to try to speak to airline about it. Booking a Etihad holiday isn't as it seems, they are travel agents around the world and never get the same person. Once booked they say you speak to airline and until booking in terrified couldn't take our scooters even though fill criteria. Booking a holiday from number Etihad give should be complete or have separate department for accessible help. If British staff on plane not interested on that was crystal clear

I fed back but didn't hear anything. The hotel was nice but we were not notified that a massive event was happening for 2-3 days of our stay so there was a lotof noise and we couldn't use the beach for that time. This event is planned annually and was known about.

Cancelled my holiday and took them a long time to pay me back

Brilliant experience easy access great service