Caraldn Reviews 

Cherry provided outstanding customer service! Her response was prompt, professional and genuinely reassuring. When I raised a concern about the sizing of my order, she took ownership, went above and beyond to arrange an exchange and ensured I received the replacement in time for my event. She kept me informed throughout and made the entire process seamless. I truly appreciate her attention to detail, efficiency and commitment to customer satisfaction. Excellent service, Cherry!

Do not purchase any items from this website! I requested the return address so that I could get a refund. My request was met with multiple offers to give a partial refund with no return address provided. They said the return warehouse is based in the USA and shipping cost is around £25 to £30. This information is conveniently not disclosed on the website. Still haven't received the address so I'm disputing with my bank. Stay well clear!!

I recently purchased a product from this company, but unfortunately, I wasn't completely satisfied with it and had to request a refund.
The refund process took quite a long time, and I had to follow up several times before it was finally resolved.
However, I would like to give special thanks to Cherry, who supported me throughout the entire process. She was helpful, patient and always willing to assist whenever I contacted her.
Although my overall experience with the product and refund process wasn't the best, I genuinely appreciate Cherry's excellent customer service and the support she provided.
Thank you, Cherry, for your patience and assistance!

I’m really disappointed with this experience. I bought a jumper advertised as a cotton blend, but it turned out to be 100 percent polyester, which is misleading. Customer service went back and forth in a way that felt frustrating and unnecessary. I didn’t receive a full refund, and overall, the way this was handled left me thoroughly dissatisfied, and I definitely won’t be buying from this website ever again.

I would not recommend this company. The shoes are advertised as leather, but they do not appear to be genuine leather, and they did not even arrive in a proper shoe box, which was disappointing.

The so-called 30-day return policy is also misleading. You would expect to be able to return an item within 30 days without facing unreasonable costs, but I was informed that the shoes would need to be returned to the USA at a cost of approximately £30, which is ridiculous considering how much the shoes cost in the first place.

To make matters worse, customer service has been extremely disappointing. I was not provided with a return shipping address to establish the return cost, and instead, I was offered a 30% refund of £49.95. Even that refund appears to have been rounded down to £14 rather than the £14.99 expected when rounded to the nearest penny.

Overall, I feel misled by the advertising, disappointed by the quality of the shoes, and frustrated by the returns process. A 30-day return policy is not much use if returning the product costs a significant amount of money.

I would strongly advise other customers to carefully check the returns policy and potential return shipping costs before purchasing. Based on my experience, I would not buy from this company again.

Dealt with my queary about my returns and gave me advice on what to do next and gave me information on if I wanted to order any other items which iam in the process of doing. I would not hesitate in using this company again. The item I ordered was of good quality but we're to tight. Thankyou for your help.

Sadly I had to pick 1 star but I would have selected 0. The sunglasses I purchased were poorly made, plastic and squeaked when the arms were opened. 6 weeks ago I started a request for a refund. I was told that I would have to pay shipping costs back to America at a cost of approx £25 (the glasses were only £28.95) before a refund would be offered. The glasses had to go back to the States because that is where they were shipped from - no mention of this on their website returns policy. They would not offer a refund without them being returned and would not accept a return to their distribution centre in Ireland. After more than 10 emails sent to Cherry at Cara Ldn, they offered 60% of my money back and to keep the product. Its taken further emails to get the refund sent as they didn't stick to the 60% they offered. I started the process on August 29th and it has finally been completed today, 16th October.

I would give them zero if I could!
Cheap copies from china sent, even though they say they are from Dublin. Emails to say they’ve refunded but it never appears. Disputed with bank now. Don’t be fooled by their website.

Order not as expected, asked for a refund told that it will cost me between £20 and £30 to return which is not mentioned in their returns policy or on website. Only offered a 20% refund. Questioned if item doesn't fit do same conditions apply. Would never order again from them

Horrendous quality product smell, boots are nothing like what there selling on page and they try putting you off with email replies that take forever for them to respond. DO NOT BUY FROM THEM

Good and fast communication. Clearly understand the issue and sorted out the problem. Thank you!

I am only leaving 1 star because I have to in order to comment here. AVOID this company at all costs. The product they send is not what is advertised on their website. The boots I received resembled synthetic paper. When I wanted to initiate a return they politely told me they would have to be sent to USA and would cost me £35. Luckily I had paid with Revolut and was able
to initiate a dispute. I uploaded the website pics along with the product sent.My money was instantly returned. as a result. Lesson learnt!

Very helpful Cherry was brilliant answered my query straight away

Cherry was really helpful in rectifying my mistake snd managed to sort it very quickly and professionally I’d deffo shop here again the service was great 👍

SCAM DO NOT BUY! Item is sent from China not UK. You will not get the item you think u are buying. Its cheap materials not leather riding boots! Bank has been contacted for a chargeback

I had a fantastic experience purchasing from Cara Ldn. The customer service I received from Cherry was exceptional from start to finish. Communication was prompt, friendly, and professional, and any questions I had were answered quickly and helpfully.

A special thank you to Cherry for going above and beyond to ensure everything went smoothly. I would definitely recommend Cara Ldn to others and would happily shop here again.

I genuinely ordered pair of trainers by mistake and contacted company to prevent order coming and there attitude was stinking horrible company no compassion whatsoever trainers came and got returned as we're from China cheap and poorly made avoid avoid avoid

I sm very reluctant to give this one star i had too because I couldn't write this if I hadn't. I ordered waterproof equestrian boots, took a month to arrive, they must be the shiniest pair of boots I have ever seen, what a laugh waterproof, I think they would disintegrate in a matter of days. I refused to put them on to try. Tried to get my money back, emailed cherry and jess AI replied as I sent to different emails. Both gave the same AI answer, £25 pounds to send back to USA, I am going to research the package to see if I can get a Chinese address, I have emailed around 10 times to each fake person, AI cheery and AI Jess, lots of going to refund 50% and trying to side track me but my last email i threatened with trading standards, which a am in the process of doing and a dispute with placed with my bank .
I cannot believe I have fell for this bloody Chinese company, if you like cheap rubbish go for it!!

Hindsight is a wonderful thing, failing that check out with Trustpilot first reviews of a company if you haven’t used them before! This company is dreadful. The order i placed too far too long to arrive and then when the shoes finally arrived they were poor quality and not what I expected. Return is not possible because of the cost implications. Money wasted, anyone should look past the single 5 star review and they will see that all other reviews are negative. Do not use this company.

My order, placed on July 13th, never left the company's facilities, and they refuse to reimburse me. I am moving to another country, and more than 30 days of waiting have already passed. This company is a scam, and the emails always say that the order cannot be canceled because it has already left for delivery, even though the tracking shows the order hasn't even been picked up.