Caravel Reviews 

We needed to find a rental car on very short notice, so we turned to Caravel. The lady on-site was extremely helpful and friendly. We were able to book a car quickly and without any issues, and we used it for the duration of our entire vacation. We were very satisfied with both the vehicle and all the terms of the rental agreement. Thank you very much!

Thank you for providing a great new car (Panda hybrid) late at night without a prior booking, and for all the explanations on how to use it, and your support! We had issues with another service where we had already paid for a car, so we had to find a backup plan quickly. Agne really saved the day for us. Thank you so much!

Dont say you haven't been warned

It says above the door 'pay for 2 days get 5 days.'
I wanted a Hyundai i20 for 5 days, the guy behind the desk said 50 euros deposit in cash today & pay the remaining 90 euros by card tomorrow when you collect, so total 140 euros.
So i paid the cash thinking 140 wasn't bad for 5 days.
However, when i collected the car here comes the sneaky, devious, conman part that they never tell you at first & why they ask for a cash deposit.
"It's 1800 euros liability if there is any damage to the car sir that we need to load onto your credit card, however we advise you to take out our insurance at 20 euros a day for full cover in case of any damage if the car is parked etc."
When i asked the girl i was collecting from why wasn't this mentioned when originally booking (it's a different office to the one you collect the car from), she just rolls her eyes & says "he must have forgotten to tell you."
If you want to cancel though, be warned they keep your cash deposit (apparently it's in the small print that nobody reads) so you're committed to staying with them.
And dont think for a minute you're getting the car on the forecourt or in the brochure, hell no, i got an i20 that looked like it had just done the Dakar rally, it was almost as old as me & had 147,000 on the clock, no bluetooth, airvents that you couldn't move, & had about as much power as a junior aspirin.
Be advised there are far more transparent & honest car hire companies in Stalis, avoid this one like the plague.

Fantastic experience with Agnes. Hassle free pick up and return, clean car, good price!

Would not recommend. Spoke to a member of staff regarding renting a car for a day. We was giving multiple options and when set on a car we were given a price which would include full insurance cover etc. we paid a €20 deposit and had a receipt given to us which included the price given to us along with the information of full insurance.
The day comes and we go to pick up the car to be told that the price we was given was not correct. They then wanted us to pay an extra €90 if we wanted full cover as the price we was given was for the lowest cover. We explained to the lady that we was given this price for full coverage. We gave her the receipt that showed exactly what we was told and she contacted a manager. We asked for a refund of our deposit which she said she was unable to do as it’s non refundable. We explained that we are not cancelling due to no longer wanting but because we were mis sold information by her colleague and we were very unhappy with the whole situation. We said we completely understand it isn’t her fault but we aren’t happy that we have been told one thing to be told that it is not possible. She called her manager again and then told us we could then pay €70 instead of €90 to which we said we still wasn’t happy as it was still more than what we was told. The lady then told us if we pay €70 they would put fuel in the car and we would not have to replace it. We then agreed and paid the €70. She informed us that someone would drop the car off outside our hotel in 10-15 minutes. We made our way back to the hotel to which the gentleman brought the car with no fuel in. We explained what we had been told and he said he had not been informed and would have to go back and speak to her. We went back and explained and she made a phone call and said he would be back to collect the car. The rest of my family got in the car whilst I was sorting this situation and the car was extremely dirty inside. The gentleman then came back to the car and handed us money, we asked if the money was for the cost of the fuel and if we had to do it ourselves which we would’ve been happy to do. He then said that there was a problem with the car and that is our money back. We were extremely confused and then left without a car. We had pre booked tickets for a day out and planned the day ahead for our toddler to do some activities.
We were very lucky that we had another car hire company by our hotel who was very helpful and got a car sorted for us straight away

Did not have a option for zero stars

Would not recommend at all unfortunately, gentleman that offered 4 adults and a baby chair car a Volkswagen caddy,

We previously looked at the car rental place next to Stalis hotel which quoted €85 which was a fair price including full insurance with no excess if there was an accident, but whilst walking down the strip gentleman offered us caravel €70 for exactly the same option we thought fantastic cheaper price save for fuel paid €20 deposit and pay the €50 on the day.

On the day of renting the car went to the office to fill out forms etc and the least inside who was lovely at first broke everything down but then mentioned that if bump had to pay €1500 excess which was a surprise to us as the gentleman that sold us the rental package reassured us that we would not have to pay a excess fee
Explained this to lady at reception and showed her the receipt but refused to give us the price and wanted to charge more and pay an extra €90, we refused to pay this as we had a receipt of the package that was offered and asked for refund due to mis selling customers packages, refused to give us our deposit back we was exchanging back and forth that it’s unfair as we are not the ones who are at fault and only want to cancel because we was told mis information which the lady agreed and apologised
We eventually ended up paying €70 more as the lady agreed to put petrol in car and we did not have to fill back up at end of rental day, but most importantly we had tickets for the aquarium which was 30 minutes away,
when car arrives there was no fuel in the car explained to gentleman that dropped it off that there should be fuel and he did not speak English and just walked off went back to office to ask why there was no fuel, she explained that she will call them back and fill up sat outside hotel then guy turns up give me €90 and said car not working and drove off

Disappointed in the service of company terrible attitude from all staff, would not recommend to anyone in future

Unfortunately, I was not happy with this company. When I have booked this car I was expecting to get a Hyundai i10 autimatic, that's what I thought I have booked, I have payed more to get this instead of a cheaper automatic car. Well, huge surprise when we got an old rusty 2008 Opel instead, with visible scrapes and bent in a few places, it was not only rusted on the outside, inside the car looked liked like its been kept in the water and the build up was huge. When we asked why is the change, they said ,,or similar'' and shut the door. We were left speechless and had to leave as it was 3 am. On our way we started hearing noises, as a non driver I was very concerned and felt quite unsafe, and the driver and 2 other people with driving licenses they said it is not normal. We stayed around the town without using the car but we went back to the airport to change it, instead we got an old Hyundai manual because it was the only other option they had as for the automatic car they wanted us to pay €300 extra. We have taken what there was but it is not a trustworthy company! I do not recommend it!

Excellent. Through and through

Amazing experience ! I would rent from them again everytime! The car was amazing and the people who gave and who we returned the car to were so kind, so understanding… love yall greece people! U made our vacay better!

Cars were fine, the people who helped us were understanding and helpful! Would recommend

No stress car renting experience

Friednly staff, afforable prices and clean car, is what we got when we arrived at the Caravel booth at Heraklion airport. The car return was even smoother, just dropped off the keys at Chania booth where a friednly lady wished us safe travels and off we were. When we return to Crete, we most likely will be using Caravel again.

Helped us getting a rental car after the originally book agency hast closed the office on chania airport.
The requested invoice was sent to US very quiqly.

Easy to use, and everything went as expected. No extra costs. Trunk did not open, but it wasn't an issue for us. Staff was helpful and friendly.

The car is clear and the lady in Office is the best help with all document :)))

I had a wonderful experience booking a car. It was my first time booking one, and the whole process took just five minutes. The car was excellent, and the service was top-notch. I was very pleased with everything and will recommend Caravel to my friends and acquaintances.

Picking up the car was fast and easy, which was great. However, we had booked a Mini Cooper. When we arrived, we were asked to pay the amount stated on our contract for the Mini Cooper, which is normal so far. We paid, and then the person told us we would be getting a Volkswagen T-Roc. I told them we had booked a Mini Cooper and paid for it. They replied that it wasn't available, but that this one was the same... This is unacceptable: we pay for a specific car, not for another one, especially when the price doesn't change (on their website, this T-Roc is 40 euros cheaper than the Mini).

They are not the cheapest one but cars are new and clean, low consuption and weru nice workwrs, who were willing to give us the car few more hours than we paid it :-)
Thanx again

Everything went smoothly. The car was clean, in good condition, and exactly as expected. Pick-up and return were quick and easy, and the staff were friendly and helpful. No problems or unexpected issues at all. I would definitely recommend this car rental company in Crete.

Thanks Caravel rent a car team, they did all paperwork quickly, the car was in a good condition, due to which our holiday was amazing. We will come back again to Caravel rent a car company. Thanks!

The lady in the desk was so helpful sourcing us a car last minute after our other company cancelled. Super friendly and would 100% use again