carboncollective.com Reviews 

15
•
TrustScore 3 out of 5

3.2

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3.2

Average

TrustScore 3 out of 5

15 reviews

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3.2

All reviews

(15)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Hybrid Coating

Used a few different sealants, but Hybrid Coating is by far the best I've tried. Highest durability and beading so only needs topping up every couple of months

May 25, 2026
Unprompted review
Rated 1 out of 5 stars

I was excited to make a big order from…

I was excited to make a big order from this company and did exactly that.

Their website states shipping eta for receiving a package. It has been 3weeks going on 4 and still have yet to recieve a tracking number. I've emailed them multiple times and get a lame response once a week without a tracking number.
Do not recommend ordering

April 12, 2026
Unprompted review
Rated 1 out of 5 stars

Awful company

Received my order only to find items missing tried emailing them twice over a couple of weeks with no response, then tried messaging them on instagram and a txt message via the number on their instagram account guess what no reply!!!!! It’s been a month now
AVOID this company

April 1, 2026
Unprompted review
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Rated 3 out of 5 stars

13L Clear bucket

I received my order very quickly however one of my item were broken and I’ve sent emails to them and no reply, the customer service is awful.

Any idea on how to fix a hairline crack in a 13L clear bucket.

April 1, 2026
Unprompted review
carboncollective.com logo

Reply from carboncollective.com

Hello Akshay, we have already dispatched a replacement bucket to you. Apologies for the delay over easter bank holiday weekend.

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Rated 1 out of 5 stars

Carbon Collective coatings = no go!

I purchased the base 9H coating + Nero coating in February 2025 from cleanyourcar.co.uk.

I have detailed cars since 2003 and used many coatings (my favourite is Gtechniq). I became curious of the (very expensive) Carbon Collective coatings and decided to give them a go on my new daily driver after a thorough detailing.

These are the absolute worst coatings I have tried. I did all the correct prep, made sure the coatings cured properly etc. By the first wash the hydrofobic effect was very unimpressive and now 2 months later, the water doesn't even bead on the paint.

Both coatings were very difficult to get out of the bottles and apply. The product was crystalized on both bottles upon opening them.
I now have to redo the entire car. What a waste.

I have asked cleanyourcar for a refund.

July 24, 2025
Unprompted review
Rated 2 out of 5 stars

Terrible Customer Service

Terrible customer service. Spent over £400. No reply to emails sent. Tried Instagram message as that seems to be all the rage these days. Still no reply. I just don’t see how in todays age of technology and the internet how companies can fail to even respond.

October 1, 2024
Unprompted review
Rated 1 out of 5 stars

Bought a nano polisher 2 years ago …

Bought a nano polisher 2 years ago and its stopped charging / working . Put both batteries on charge and its dead in 5 minutes . Sent 5 emails with no response . Crap customer service . Better to buy a cheap ebay polisher for quarter of the price even if it lasts a year . I expected better from a so called decent company .

July 26, 2024
Unprompted review
Rated 1 out of 5 stars

Product didn’t arrive

Product didn’t arrive. Sent 3 emails with no replies, had to take to there social media page to get a response. Customer service is very poor, they blamed it on only having 2 people working. Anyway no item arrived and of course they blamed the courier they chose to use. I won’t be using them again. Very poor!

November 2, 2021
Unprompted review
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Rated 5 out of 5 stars

Incredible Car Cleaning Products

Been using Carbon Collective's car detailing products since 2012, incredible products with an ever evolving range. Make cleaning your car a complete and utter doddle.

June 6, 2021
Unprompted review

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