Good product, good price. The item was, however, shipped from overseas, extending the delivery period to over 1 week; not good if you want it in a hurry. Despite this, Caricol is an effective diges... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve ordered from Carethy a couple of times and each experience has been really positive. The website is easy to use, there’s a massive choice of premium brands, and next day delivery was a big plus.... See more
Company replied
Carethy has an incredible selection of beauty products all in one place. I was impressed by how many well-known brands they stock, and the prices are very competitive. My order arrived quickly and wa... See more
Company replied
Company details
Written by the company
The ultimate beauty destination offering +100.000 beauty products available worldwide. With over 2M visits per month and a growing portfolio of premium brands, we aim to build Carethy as the leader in the category. Sesderma, Lierac, Nuxe and other brands available with next day delivery. Carethy is part of Laboratorios Vanguard S.L. Partnerships Please contact us on support@carethy.net to discuss working with us. We are glad to work with fantastic brands and partners!
Contact info
3.5
Average
25K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
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Quick delivery
Quick delivery, all the products where there, not expensive, one thing less: more protection inside the box would have been better.
May 12, 2026
Reply from Carethy
Hi Julie
Thank you for taking the time to leave your review.
I’m glad to hear the delivery was quick, everything arrived, and that you found the prices affordable.
I also appreciate your note about the packaging protection inside the box — that’s really helpful feedback and we’ll keep it in mind.
If you’d like to share any more details, please write to us at info@carethy.net
Regards,
Carethy team
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Easy to order
May 6, 2026
Reply from Carethy
Hi Pauline
Thank you for your positive review.
I’m glad to hear the ordering process was easy for you.
If you ever need anything else, just write to us at info@carethy.net
Regards,
Carethy team
Reliable seller
Although the product was damaged on the road and never arrived, the troubleshooting went well and the customer seevice was excellent!
April 23, 2026
Reply from Carethy
Hi Kundin,
Thank you for your feedback, and I’m sorry the product was damaged in transit and didn’t arrive.
I’m glad to hear the troubleshooting went well and that our customer service was helpful throughout.
If you need anything else or would like us to look into the case further, please write to us at info@carethy.net.
Regards,
Carethy team
Security seals open
I ordered two clear eyebrow gel. The security seals on both had been broken. Leaving me to believe that these items had been used. So they went straight into the bin!
Really poor and unacceptable
May 12, 2026
Reply from Carethy
Hello Hayley,
We are very sorry to hear about the condition of the security seals on your eyebrow gels. This is certainly not the standard we aim for, and we understand why you are disappointed.
Please note that one of our agents has already reached out to you to look into this and provide a solution immediately. We want to ensure you are not left with a poor experience.
Best regards,
Carethy Team.
I ordered skin lotion as advertised but…
I ordered skin lotion as advertised but received body lotion, not the product shown in images on your site.. you are the 2nd company to do that.. I find it lacking in professionalism and poor lazy business practices
May 12, 2026
Reply from Carethy
Hello Mal,
We sincerely apologize for the mix-up with your order. We understand your frustration, especially since this has happened to you before, and we clearly missed the mark on providing the professional service you expect from us.
We want to make this right. One of our customer support agents will be contacting you shortly to resolve this issue.
Thank you for bringing this to our attention so we can improve our practices.
Best regards,
Carethy Team.
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Reply from Carethy
Hi Jack,
Thank you for your positive review.
It’s great to hear that you were happy with the price, the product, and the postage, especially with the long journey it had to make.
We really appreciate your trust and will keep working to offer good service and value.
If you ever need anything, please contact us at info@carethy.net
Regards,
Carethy team
administration fee not mentioned will not fall for this again
administration fee not mentioned
May 11, 2026
Unprompted review
Reply from Carethy
Hello Muir,
Thank you for your feedback. We are sorry to hear about your dissatisfaction regarding the fees on your recent order.
We would like to clarify that the "administration fee" you mention refers to the transaction fee applied when choosing PayPal as a payment method. We aim for total transparency, and please note that this specific cost is explicitly displayed during the checkout process as soon as the payment method is selected, before the purchase is finalized.
These fees are managed by the payment provider to facilitate secure transactions. We regret if this detail was overlooked during your shopping experience.
Our customer service team remains at your disposal should you need any further clarification.
Best regards,
Carethy Team.
Reply from Carethy
Hi Hugh,
Thank you for your kind review.
It’s great to hear that the ordering was easy and that the product arrived on time and met your expectations.
We really appreciate your feedback and will keep working to make the experience just as smooth every time.
If you ever need anything, you can always reach us at info@carethy.net
Regards,
Carethy team
Reply from Carethy
Hello Amellah,
We are very sorry to hear that you haven't received your order yet.
Please note that one of our agents has already contacted you directly to investigate the status of your shipment and provide you with a solution as soon as possible.
We are committed to ensuring you receive your products. Best regards,
Carethy Team.
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straightforward web page
May 8, 2026
Unprompted review
Reply from Carethy
Hi Colin,
Thank you for your positive review.
We’re glad you found the web page straightforward and easy to use.
If you ever need anything else, feel free to contact us at info@carethy.net
Regards,
Carethy team
Have used Carethy a few times now
Have used Carethy a few times now, always had excellent service, and very happy with my items
May 7, 2026
Unprompted review
Reply from Carethy
Hi Jacquie
Thank you so much for your kind review.
It’s lovely to know you’ve had excellent service with Carethy and that you’ve been very happy with your items.
We really appreciate your trust and will keep working to make every order just as smooth.
If you ever need anything, feel free to contact us at info@carethy.net
Regards,
Carethy team
Reply from Carethy
Hi appetitten bagels
Thank you for your positive review.
We’re glad everything went smoothly and that you had a good experience with us.
If you ever need anything else, please contact us at info@carethy.net.
Regards,
Carethy team
was delivered very promptly
was delivered very promptly, and packed safely, great foot cream repair product
May 6, 2026
Reply from Carethy
Hi David,
Thank you for your positive review.
I’m glad to hear it was delivered so promptly and packed safely, and that the foot cream repair product worked well for you.
If you ever need anything else, just write to us at info@carethy.net
Regards,
Carethy team
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Reply from Carethy
Hi Beverley,
Thank you for your positive review.
It’s great to know your order arrived quicker than expected, as we always try to make delivery as smooth and fast as possible.
If you ever need anything else, just let us know at info@carethy.net
Regards,
Carethy team
All my stuff came on time and in good…
All my stuff came on time and in good shape. Very reliable. I will continue to order more.
April 29, 2026
Reply from Carethy
Hi Malaica
Thank you for your kind review.
It’s great to know your order arrived on time and in good shape, and that you found us reliable.
We really appreciate your trust and look forward to helping you again with your next orders.
Regards,
Carethy team
Reply from Carethy
Hi Giovanni,
Thank you so much for your kind review.
It’s great to know everything was super for you.
If you ever need anything else, feel free to write to us at info@carethy.net
Regards,
Carethy team
Reply from Carethy
Hi Fay,
Thank you so much for your kind review.
It’s great to hear you’re happy with our products and that the delivery has been timely too.
We’ll keep doing our best to make sure you always get a smooth experience with Carethy.
If you ever need anything, just write to us at info@carethy.net.
Regards,
Carethy team
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This relates to ponds 3 A cream
This relates to ponds 3 A cream
This proven product delivered at Less than half the best UK price so having to wait for European delivery well worth it
April 28, 2026
Reply from Carethy
Hi Alan
Thank you for your positive review.
It's great to hear that the Ponds 3A cream arrived at less than half the UK price and that the wait for delivery felt worth it.
If you ever need anything else, just email us at info@carethy.net.
Regards,
Carethy team
the product has not arrived!
April 23, 2026
Reply from Carethy
Hello László,
Please accept our sincerest apologies for the inconvenience with your order. After investigating your case, we found a technical error in our system that allowed a purchase to be processed for a region where we currently do not offer shipping services to Hungary.
We have already issued a full and immediate refund of your payment. You should receive a confirmation email shortly with all the details. We are truly sorry for this mistake and are working to ensure our shipping restrictions are correctly updated to prevent this from happening again.
Best regards,
Carethy Team.
Delivery came very packed and was…
Delivery came very packed and was better price than amazon.
April 12, 2026
Reply from Carethy
Hi J,
Thank you for your positive review.
We’re glad the delivery arrived well packed and that you found a better price than Amazon.
We’ll keep doing our best to offer good value and reliable service.
If you ever need anything, just write to us at info@carethy.net
Regards,
Carethy team
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