Carethy Reviews 24,602

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 739 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the competitive pricing of products, often finding them more affordable than elsewhere, even with shipping costs. Many appreciate the easy ordering process and the good selection of products available. However, a significant number of people experienced issues with delivery times, with some orders taking a long time to arrive or even going missing. There are also concerns about tracking information being unreliable or non-existent, and some customers received incorrect or damaged items due to inadequate packaging.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery service. Many customers report prompt and well-packaged... See more

Product

People report ambiguous experiences with product. Many customers are very happy with their items, praising... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the easy online ordering... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive pricing, with many... See more

Quality

Clients share ambiguous opinions on quality. Many customers are satisfied, praising products like foot cream... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good product, good price. The item was, however, shipped from overseas, extending the delivery period to over 1 week; not good if you want it in a hurry. Despite this, Caricol is an effective diges... See more

Company replied

Rated 4 out of 5 stars

I’ve ordered from Carethy a couple of times and each experience has been really positive. The website is easy to use, there’s a massive choice of premium brands, and next day delivery was a big plus.... See more

Company replied

Rated 4 out of 5 stars

Carethy has an incredible selection of beauty products all in one place. I was impressed by how many well-known brands they stock, and the prices are very competitive. My order arrived quickly and wa... See more

Company replied


Company details

  1. Cosmetics Store

Written by the company

The ultimate beauty destination offering +100.000 beauty products available worldwide. With over 2M visits per month and a growing portfolio of premium brands, we aim to build Carethy as the leader in the category. Sesderma, Lierac, Nuxe and other brands available with next day delivery. Carethy is part of Laboratorios Vanguard S.L. Partnerships Please contact us on support@carethy.net to discuss working with us. We are glad to work with fantastic brands and partners!


Contact info

3.5

Average

TrustScore 3.5 out of 5

25K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Quick delivery

Quick delivery, all the products where there, not expensive, one thing less: more protection inside the box would have been better.

May 12, 2026
Carethy logo

Reply from Carethy

Hi Julie

Thank you for taking the time to leave your review.
I’m glad to hear the delivery was quick, everything arrived, and that you found the prices affordable.
I also appreciate your note about the packaging protection inside the box — that’s really helpful feedback and we’ll keep it in mind.
If you’d like to share any more details, please write to us at info@carethy.net

Regards,
Carethy team

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Rated 5 out of 5 stars

Easy to order

May 6, 2026
Carethy logo

Reply from Carethy

Hi Pauline

Thank you for your positive review.
I’m glad to hear the ordering process was easy for you.
If you ever need anything else, just write to us at info@carethy.net

Regards,
Carethy team

Rated 5 out of 5 stars

Reliable seller

Although the product was damaged on the road and never arrived, the troubleshooting went well and the customer seevice was excellent!

April 23, 2026
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Reply from Carethy

Hi Kundin,
Thank you for your feedback, and I’m sorry the product was damaged in transit and didn’t arrive.
I’m glad to hear the troubleshooting went well and that our customer service was helpful throughout.
If you need anything else or would like us to look into the case further, please write to us at info@carethy.net.
Regards,
Carethy team

Rated 1 out of 5 stars

Security seals open

I ordered two clear eyebrow gel. The security seals on both had been broken. Leaving me to believe that these items had been used. So they went straight into the bin!
Really poor and unacceptable

May 12, 2026
Carethy logo

Reply from Carethy

Hello Hayley,

We are very sorry to hear about the condition of the security seals on your eyebrow gels. This is certainly not the standard we aim for, and we understand why you are disappointed.

Please note that one of our agents has already reached out to you to look into this and provide a solution immediately. We want to ensure you are not left with a poor experience.

Best regards,
Carethy Team.

Rated 1 out of 5 stars

I ordered skin lotion as advertised but…

I ordered skin lotion as advertised but received body lotion, not the product shown in images on your site.. you are the 2nd company to do that.. I find it lacking in professionalism and poor lazy business practices

May 12, 2026
Carethy logo

Reply from Carethy

Hello Mal,

We sincerely apologize for the mix-up with your order. We understand your frustration, especially since this has happened to you before, and we clearly missed the mark on providing the professional service you expect from us.

We want to make this right. One of our customer support agents will be contacting you shortly to resolve this issue.

Thank you for bringing this to our attention so we can improve our practices.

Best regards,
Carethy Team.

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Rated 5 out of 5 stars

Good price

Good price, product and postage, considering it had a long way to come

May 12, 2026
Carethy logo

Reply from Carethy

Hi Jack,
Thank you for your positive review.
It’s great to hear that you were happy with the price, the product, and the postage, especially with the long journey it had to make.
We really appreciate your trust and will keep working to offer good service and value.
If you ever need anything, please contact us at info@carethy.net
Regards,
Carethy team

Rated 1 out of 5 stars

administration fee not mentioned will not fall for this again

administration fee not mentioned

May 11, 2026
Unprompted review
Carethy logo

Reply from Carethy

Hello Muir,

Thank you for your feedback. We are sorry to hear about your dissatisfaction regarding the fees on your recent order.

We would like to clarify that the "administration fee" you mention refers to the transaction fee applied when choosing PayPal as a payment method. We aim for total transparency, and please note that this specific cost is explicitly displayed during the checkout process as soon as the payment method is selected, before the purchase is finalized.

These fees are managed by the payment provider to facilitate secure transactions. We regret if this detail was overlooked during your shopping experience.

Our customer service team remains at your disposal should you need any further clarification.

Best regards,
Carethy Team.

Rated 5 out of 5 stars

Easy ordering

Easy ordering
Great product
Delivered to date

May 2, 2026
Carethy logo

Reply from Carethy

Hi Hugh,

Thank you for your kind review.
It’s great to hear that the ordering was easy and that the product arrived on time and met your expectations.
We really appreciate your feedback and will keep working to make the experience just as smooth every time.
If you ever need anything, you can always reach us at info@carethy.net

Regards,
Carethy team

Rated 2 out of 5 stars

I didn’t recieve the order

I didn’t recieve the order

May 9, 2026
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Reply from Carethy

Hello Amellah,

We are very sorry to hear that you haven't received your order yet.

Please note that one of our agents has already contacted you directly to investigate the status of your shipment and provide you with a solution as soon as possible.

We are committed to ensuring you receive your products. Best regards,

Carethy Team.

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Rated 4 out of 5 stars

straightforward web page

May 8, 2026
Unprompted review
Carethy logo

Reply from Carethy

Hi Colin,

Thank you for your positive review.
We’re glad you found the web page straightforward and easy to use.
If you ever need anything else, feel free to contact us at info@carethy.net

Regards,
Carethy team

Rated 5 out of 5 stars

Have used Carethy a few times now

Have used Carethy a few times now, always had excellent service, and very happy with my items

May 7, 2026
Unprompted review
Carethy logo

Reply from Carethy

Hi Jacquie
Thank you so much for your kind review.
It’s lovely to know you’ve had excellent service with Carethy and that you’ve been very happy with your items.
We really appreciate your trust and will keep working to make every order just as smooth.
If you ever need anything, feel free to contact us at info@carethy.net
Regards,
Carethy team

Rated 5 out of 5 stars

👍👍👍👍

All was good

April 29, 2026
Carethy logo

Reply from Carethy

Hi appetitten bagels
Thank you for your positive review.
We’re glad everything went smoothly and that you had a good experience with us.
If you ever need anything else, please contact us at info@carethy.net.
Regards,
Carethy team

Rated 5 out of 5 stars

was delivered very promptly

was delivered very promptly, and packed safely, great foot cream repair product

May 6, 2026
Carethy logo

Reply from Carethy

Hi David,
Thank you for your positive review.
I’m glad to hear it was delivered so promptly and packed safely, and that the foot cream repair product worked well for you.
If you ever need anything else, just write to us at info@carethy.net

Regards,
Carethy team

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Rated 5 out of 5 stars

I received my order quicker than…

I received my order quicker than expected.

May 6, 2026
Carethy logo

Reply from Carethy

Hi Beverley,

Thank you for your positive review.
It’s great to know your order arrived quicker than expected, as we always try to make delivery as smooth and fast as possible.
If you ever need anything else, just let us know at info@carethy.net

Regards,
Carethy team

Rated 5 out of 5 stars

All my stuff came on time and in good…

All my stuff came on time and in good shape. Very reliable. I will continue to order more.

April 29, 2026
Carethy logo

Reply from Carethy

Hi Malaica

Thank you for your kind review.
It’s great to know your order arrived on time and in good shape, and that you found us reliable.
We really appreciate your trust and look forward to helping you again with your next orders.

Regards,
Carethy team

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Super! Thank you!

May 6, 2026
Carethy logo

Reply from Carethy

Hi Giovanni,
Thank you so much for your kind review.
It’s great to know everything was super for you.
If you ever need anything else, feel free to write to us at info@carethy.net
Regards,
Carethy team

Rated 5 out of 5 stars

Always fabulous products

Always fabulous products, timely delivery!

May 2, 2026
Carethy logo

Reply from Carethy

Hi Fay,

Thank you so much for your kind review.
It’s great to hear you’re happy with our products and that the delivery has been timely too.
We’ll keep doing our best to make sure you always get a smooth experience with Carethy.
If you ever need anything, just write to us at info@carethy.net.

Regards,
Carethy team

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Rated 5 out of 5 stars

This relates to ponds 3 A cream

This relates to ponds 3 A cream
This proven product delivered at Less than half the best UK price so having to wait for European delivery well worth it

April 28, 2026
Carethy logo

Reply from Carethy

Hi Alan

Thank you for your positive review.
It's great to hear that the Ponds 3A cream arrived at less than half the UK price and that the wait for delivery felt worth it.
If you ever need anything else, just email us at info@carethy.net.

Regards,
Carethy team

Rated 1 out of 5 stars
Carethy logo

Reply from Carethy

Hello László,

Please accept our sincerest apologies for the inconvenience with your order. After investigating your case, we found a technical error in our system that allowed a purchase to be processed for a region where we currently do not offer shipping services to Hungary.

We have already issued a full and immediate refund of your payment. You should receive a confirmation email shortly with all the details. We are truly sorry for this mistake and are working to ensure our shipping restrictions are correctly updated to prevent this from happening again.

Best regards,
Carethy Team.

Rated 5 out of 5 stars

Delivery came very packed and was…

Delivery came very packed and was better price than amazon.

April 12, 2026
Carethy logo

Reply from Carethy

Hi J,
Thank you for your positive review.
We’re glad the delivery arrived well packed and that you found a better price than Amazon.
We’ll keep doing our best to offer good value and reliable service.
If you ever need anything, just write to us at info@carethy.net
Regards,
Carethy team

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