Carets Reviews 

26
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 23 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship and everyday comfort of the footwear, noting that the smart designs provide a fantastic fit even for extremely wide feet. Many people also appreciate the modern stylish appearance, making these versatile products perfectly suitable for professional office environments as well as casual weekend outings. However, some people mentioned that choosing the correct shoe size can occasionally require a bit of careful personal consideration or trial. Several reviewers noted that initial sizing adjustments or helpful product exchanges sometimes happen before achieving the ideal comfortable fit.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the exceptional comfort, high quality, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising responsive, professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased the Determination 2.0 work boots and I absolutely love them! They are, without hyperbole, the most comfortable footwear I have ever owned. Customer service was also truly exceptional... See more

Company replied

Rated 5 out of 5 stars

I thought the foot pain I was feeling was a combination of age and 40 years of standing on concrete. After seeing Caret's boots show up time and again on trusted foot ware review sites, I decided to... See more

Company replied

Rated 5 out of 5 stars

What made my experience great? The great product itself and their willingness to address a miniscule issue with great and fast response... gave me 3... yes 3 options how to tackle the issue and of cou... See more

Company replied

Rated 5 out of 5 stars

Pauline at Carets was very professional, a good communicator and helpful when I was having trouble with my shoes. Whether there was an issue with the size or the construction, she was a great assista... See more

Company replied


Company details

  1. Shoe Store
  2. also in
  3. Clothing Store

Written by the company

Carets designs Barefoot shoes with a Wide Toebox and Zero-Drop sole. Our Dress Shoes feature a Faux Heel and Sleek Tip for white-collar style. Our Safety Work Boots provide blue-collar grit with ASTM-Certified Steel Toes, Puncture-Resistant Soles, and Electric Hazard Resistance, ensuring safety without sacrificing natural movement. 90%+ 5/5 star reviews. Free US shipping and 365-day return policy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

26 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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4.7

All reviews

(26)

22 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

High quality and comfortable

The shoes are very comfortable and high quality. They look great and feel even better. I would highly recommend these to anyone that needs a classic looking dress shoe and values comfort!

October 14, 2026
Unprompted review
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Reply from Carets

Dan, great to hear they look great and feel even better. Thank you for recommending, your review, and your suport!

To Your Health,
Mountain, Founder & Designer

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Rated 5 out of 5 stars

igot my dream shoes

hello dear Mountain i eventualy recieved the shoes they aparently had no way to get rid of them and the smaller size feels better not just right but aceptable and im sure the extra space infront of the toes would be just what i need when i would wear portyanki (foot wraps) when i will evenatualy be wearing them daily in moscow in the very cold weather thank you again

October 16, 2026
Unprompted review
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Reply from Carets

Pavel, I'm so glad that they finally arrived! That is funny, they apparently had no way to get rid of them. I'm glad the size worked out as well. I hope these boots will keep your feet safe and warm in Moscow. Thank you for your review and support!

To Your Health,
Mountain, Founder & Designer

Rated 5 out of 5 stars

Pauline (customer service) was able to…

Pauline (customer service) was able to help clarify my misunderstanding.
I appreciate how she approached our interaction. Vary professional.

September 3, 2026
Unprompted review
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Reply from Carets

Mopo, great to hear that Paulina was able to clarify your misunderstanding with a professional approach! We're looking forward to getting you your preordered boots in November. Thank you for your review and support!

To Your Health,
Mountain, Founder & Designer

Rated 5 out of 5 stars

What made my experience great

What made my experience great? The great product itself and their willingness to address a miniscule issue with great and fast response... gave me 3... yes 3 options how to tackle the issue and of course I chose the one that best works for me... So... I ordered an extra pair of boots... This company should serve as a template for competitors to see how it's done right, period. I have been nothing but impressed so far and will be a loyal customer for years to come... Props... Big props!!

August 26, 2026
Unprompted review
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Reply from Carets

Olaf, great to hear you've been treated well by our products and customer care team. You've been excellent to us too. Thank you for your review and support!

To Your Health,
Mountain, Founder & Designer

Rated 5 out of 5 stars

Finally a wide toe box dress shoe I can…

Finally a wide toe box dress shoe I can use with a tuxedo!

August 1, 2026
Unprompted review
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Reply from Carets

Miguel, happy to hear you were able to wear these with a tuxedo, that's one of the uses our Zetone Black Patent was designed for! Thank you for your review and support.

To Your Health,
Mountain, Founder & Designer

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Rated 5 out of 5 stars

The Gold Standard

I learned about Carets almost a year ago now and I can say confidently they are the pinnacle of barefoot dress shoes. The hardest part about barefoot shoes is...well, they look like barefoot shoes, and in professional or formal environments that isn't always what you want. No one believes me when I tell them they are barefoot shoes!

And they're return policy is the best I've ever heard of. My first pair were a little big, so my second pair I sized down. They fit so much better, and Carets lets me exchange the first pair for the correct size even though I had bought them months before. Their product and their customer service is second to none! I will always recommend Carets

July 22, 2026
Unprompted review
Carets logo

Reply from Carets

Anthony, great to hear that no one believes you when you tell them they are barefoot shoes! Glad we were able to get you in the right size at the end. Thank you for your review and support!

To Your Health,
Mountain, Founder & Designer

Rated 5 out of 5 stars

the best dress shoes I’ve own

Carets provides customer service unlike any shoe company I’ve ever experienced. Every interaction has been responsive, professional, and genuinely focused on the customer.

The shoes are expertly crafted, exceptionally comfortable, and built to a very high standard. The quality is obvious from the moment you put them on.

If you struggle with foot pain or simply want dress shoes that don’t squeeze your toes into an unnatural shape, these are the shoes to buy.

These shoes have genuinely changed my professional life. I can finally wear dress shoes that look polished and sophisticated without sacrificing comfort or natural foot function.

There simply isn’t another dress shoe like this on the market. Many “foot-shaped” dress shoes end up looking bulky or awkward. Carets somehow manages to create a shoe that looks refined, elegant, and professional.

They’re absolutely worth the investment. I don’t see myself buying another brand of dress shoes.

My only wish is that Carets would expand into a casual leather line, something with the same foot-shaped comfort and premium craftsmanship that’s perfect for summer, weekends, and everyday wear. I’d buy them in a heartbeat.

July 2, 2026
Unprompted review
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Reply from Carets

Sean, great to hear that our customer service and shoes have been excellent to you! One correction: "handmade"could be misleading, as machines are involved in their production, but they are always operated by a human.

Curious, what kind of casual shoe are you looking for from us?

Thank you for your review and support!

To Your Health,
Mountain, Founder & Designer

Rated 5 out of 5 stars

Best product and best team

The customer service team is helpful, responds quickly, and professional.

The product is the best looking and feeling business shoe on the market, and I've tried a few. Not looking anywhere else from now on.

June 26, 2026
Unprompted review
Carets logo

Reply from Carets

Benjamin, glad you are looking and feeling your best in our barefoot business shoes! Thank you for your review and support.

To Your Health,
Mountain, Founder & Designer

Rated 5 out of 5 stars

We love our Carets

We love our Carets. They are stylish and great for feet and toes. We have also had great customer service from Carets! Highly Recommended.

June 1, 2026
Unprompted review
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Reply from Carets

Desiree, happy to hear we've provided great customer service to you. Thank you for your review and support!

To Your Health,
Mountain, Founder & Designer

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Rated 5 out of 5 stars

Great experience

Great experience. Assisted me with a size change. Extremely fast customer service responses but was still very patient waiting for my response! A rare combination

June 16, 2026
Unprompted review
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Reply from Carets

Tj, great to hear you were happy with our response times and courtesy! Thank you for your review and support!

To Your Health,
Mountain, Founder & Designer

Rated 5 out of 5 stars

I have never experienced better customer service

I have never experienced better customer service than with Carets. Their warranty and returns policy is insanely generous, and allows you to try their shoes with utmost confidence. When I ordered a shoe size too big, their customer service helped me to identify if it was an issue that could be fixed with heel grips and tongue pads (which don't void their policy) or if I needed a size down. In the end I needed a size down, and they sent me a size down in the shoe and in shoe trees to replace what I had ordered, allowing me to first test the size down and confirm it was a good fit before sending the original back. The quality of the shoes is amazing, and catches people's eyes. Best of all they look like normal shoes, but have all the benefits of being genuine barefoot shoes. I'm extremely happy with every correspondence over a few months (due to backorders), and will definitely purchase from Carets again.

June 15, 2026
Unprompted review
Carets logo

Reply from Carets

Paul, great to hear we were able to help you get into the right size with the right fit! I see you also left us a lengthy product review on our website with detailed context of your experience before and after. Thank you for your support and review!

To Your Health,
Mountain, Founder & Designer

Rated 5 out of 5 stars

Carets are the best zero drop shoes on the market

Zero drop shoes transformed my physical experience, vastly improving my joint and muscular comfort. Carets in my opinion offer the very best dress shoes in this category on the market, and I own a pair in both brown and black. Buy with confidence!

June 11, 2026
Unprompted review
Carets logo

Reply from Carets

Anthony, great to hear you're getting the very best in both brown and black! I will continue to improve our designs for you. Thank you for your review and support!

To Your Health,
Mountain, Founder & Designer

Rated 5 out of 5 stars

Excellent shoes and great company

Excellent shoes and great company. I have a couple pair now. My latest pair I preordered and it took a while to get them. Carets kept me updated on the progress and that really meant a lot. I will continue working on my collection of Carets shoes.

June 8, 2026
Unprompted review
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Reply from Carets

James, great to hear you're enjoying our shoes and service! I will continue improving our collection's designs for you. Thank you for your review and support!

To Your Health,
Mountain, Founder & Designer

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Rated 5 out of 5 stars

Customer Service

Pauline at Carets was very professional, a good communicator and helpful when I was having trouble with my shoes. Whether there was an issue with the size or the construction, she was a great assistance. Additionally, Carets stands by their products!

June 8, 2026
Unprompted review
Carets logo

Reply from Carets

AB, great to hear your positive experiences with Paulina, our shoes, and our values! She will be thrilled to see your review. Thank you for your support and review!

To Your Health,
Mountain, Founder & Designer

Rated 5 out of 5 stars

Quality and fancy!

I purchased the Determination 2.0 work boots and I absolutely love them! They are, without hyperbole, the most comfortable footwear I have ever owned.

Customer service was also truly exceptional. I had to try several sizes to find my fit and Paulina was patient and responsive.

I highly recommend Carets!

June 1, 2026
Unprompted review
Carets logo

Reply from Carets

Nicholas, it's very rare and quite a compliment for someone to refer to their work boots as the most comfortable footwear they have ever owned. Thank you for your review and support!

To Your Health,
Mountain, Founder & Designer

Rated 5 out of 5 stars

Foot pain not caused by age.

I thought the foot pain I was feeling was a combination of age and 40 years of standing on concrete. After seeing Caret's boots show up time and again on trusted foot ware review sites, I decided to give them a try. I started out wearing them for two hours the first day, then added an hour each day until I could wear them comfortably all day. The flexible sole, soft leather, boxed toe, make for an extremely comfortable pair of work boot. After 10 month they developed a quality issue. I contacted Caret's, and Paulina picked up the case and within a very short period of time had it resolved leaving me very happy with the outcome. Caret's proved they stand behind their products and take care of their customers.

May 22, 2026
Unprompted review
Carets logo

Reply from Carets

B.W., great to hear our boots were comfortable for you over long hours on concrete! Smart move with the gradual transition. I'm sorry for the quality issue, and happy that you reached out, so that we could resolve it for you. Thank you for your review and support!

To Your Health,
Mountain
Founder & Designer

Rated 5 out of 5 stars

Best shoes of my life, great customer service

Excellent friendly customer service. Handled returns quick and easy. The quality of the shoes is amazingly high. I have worn all kinds of high end designer shoes, and the Apollo 2.0 is the best looking dress shoe that actually feels GOOD on my feet. I wear them out dancing, walking, work occasions, everything. The company does a great job with recommendations for cedar trees and polish to protect the full grain calfskin leather. I even read online that these shoes can be resoled after a couple years when they wear down. These are my new favorite shoes that I can wear for any occasion. Dressy and comfortable. Finally a shoe that treats my feet with dignity.

May 4, 2026
Unprompted review
Carets logo

Reply from Carets

Derrick, with your knowledge of high end designer shoes, customer service, and a good night out, your compliments mean a lot to us!

We do use full-grain aniline leather, but they come from heifers, not calves We did have a resole program

We had a resole program at the company's inception in 2013, but we discontinued it in 2018. The process took a couple weeks, cost our US customers around $140 after shipping, and even more for international customers plus potential customs duties. This is probably why, for the 5 years that it was available, only 2 customers a year took advantage of the resole option.

Thank you for your review and support!

To Your Health,
Mountain
Founder & Designer

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Rated 5 out of 5 stars

Excellent Work Boots

Excellent Work Boots

It’s currently very difficult to find quality minimalist work boots that check all the boxes and I am finally satisfied with finding these.

April 8, 2026
Unprompted review
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Reply from Carets

Brock, we started this project with a lot of boxes to check. We're glad to hear they passed your checklist too. Thank you for your review and support!

To Your Health,
Mountain
Founder & Designer

Rated 5 out of 5 stars

Great boots

Great boots, fast delivery, and awesome customer service

April 7, 2026
Unprompted review
Carets logo

Reply from Carets

Brandon, thank you for your review and support!

To Your Health,
Mountain
Founder & Designer

Rated 5 out of 5 stars

Amazing company and boot

Only company I’ve seen as far as footwear to listen to the consumer and try to continue to upgrade their product. The boots has been everything they have promised to be.

April 4, 2026
Unprompted review
Carets logo

Reply from Carets

Daniel, thanks for the review, as well as sharing the feedback we need to continue upgrading! It's the best way we know to do things.

- Mountain, Founder & Designer

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