Carringtons | Block and Estate Management Experts Reviews 173

I recently moved into a block managed by Carringtons and so far have mainly been helped by Emily, Elle and Marion (in no particular order). From the outset, they have been supportive, responsive and highly efficient.

They have helped resolve a number of minor issues quickly and professionally, always demonstrating excellent knowledge and outstanding customer service. Nothing has been too much trouble, and their guidance and reassurance have made my experience as a first-time leaseholder far less daunting than I had anticipated.

I cannot fault any of them; they are a front-facing team of which Carringtons should be proud. I would like to thank them for their professionalism, expertise and support throughout.

Should I need to contact Carringtons especially Diane Leverett property manager, I am always met with a speedy reply !
Nothing ever seems to be a problem to get sorted , all maintenance issues are dealt with asap in my experience.
Thank you :)

A great experience dealing with Diane our block manager. Nothing has been to much trouble for her. If it's in her power to help she will get the job done and as quickly as possible and always responds
Fast
J & k Tha Haywards

Lauren, my account manager, was professional, helpful and always available to discuss any issues that I had. If there were ongoing matters, I was updated in a timely manner.

Lauren recently took over responsibility for our development from Nicki, who had supported Shefford Leys for several years and did an excellent job navigating a number of complex estate issues.

Lauren has quickly and confidently got to grips with those matters and ensured a smooth transition. She has been proactive in her communication, responsive when contacted and consistently easy to deal with.

We’re very pleased with how the handover has been conducted and appreciate the professionalism she has brought to the role.

I want to say a BIG thank you to Caitlin for all her help....Caitlin went above and beyond to help me through a very stressful time in selling my flat.
Caitlin is outstanding 👏 thank you. Xx

Carringtons have been a great management company. I attend the AGM most years and the staff are friendly and professional always listening to issues raised by tenants. They were very supportive of me when I was diagnosed with Cancer and I just appreciate them promptly responding to all emails I send. Tony Lewis in particular is a rock star!

I spoke to a lovely lady Laraine, who was extremely friendly, helpful and kind. She helped me with all my queries and arranged for everything I asked, giving me a real sense of relief. Everything was sorted extremely quickly with no issues.

Thank you for your reply but as I said I’m disappointed that you cannot upload picture of evidence as the information I state could be clearly seen by all.
I have lots of evidence to show.
But if anyone simply visits you account on Company’s house they can see what you advertise also. And the Acts they state they follow but they fail to.
But if you advertise something you need to legally abide by it.
As for residents adding reviews, one was a friend of the Directors and one was a Director himself. I will let the public decide on that one.

Elle was very fast in looking at the reported issue, and described in simple terms the actions she would take in order to help us resolve it.

Caitlin at Carringtons has been absolutely amazing from the start! I cannot thank her enough for her assistance during the process of selling my flat! She has kept me updated throughout and has helped me promptly and quickly with any queries I have had (there were many calls and she was so patient with me) she has kept a hormonal pregnant woman completely sane during a very stressful time and again I cannot thank her enough. She is a true asset to Carringtons and I could not have asked for a better service!

Review from Shannon Scolding (name does not appear)

Since having Carringtons as our Management Company, there has been a huge amount of progress within our Estate. Thank you Nicki for all your hard work at The Haywards.
The Haywards Committee

Tony is always helpful.
He and I have frequently corresponded by email over several years.
I have co-operated with him by resetting the street door of flats 58-77 Somerset Gardens, when fools unnecessarily used the emergency exit button.
Tony has acted on reports I have made and kept me informed about developments.
We have even met once on the stairs, here.
On this particular occasion, Tony confirmed that he had taken action, which was all I needed to know.

I'm really impressed with how Nicki Shepherd is supporting residents at an independent living scheme she looks after. She has their best interests at heart which is clear to see, even offering to do an errand for a resident to save them from going out when they're unwell. If my family members were living in a sheltered scheme like this, I'd want someone like Nicki to be the property manager as I know she cares about the people, not just the bricks and mortar.

We’ve been really pleased with the way our management agent has looked after Shefford Leys. The estate is consistently well presented and maintained, and it’s clear that genuine care goes into making sure everything is as it should be. From grounds maintenance to general upkeep, they deliver exactly what we’re supposed to receive — and they do it to a high standard.

Of course, it’s impossible to please everyone all of the time, but in terms of the service provided against what’s promised, the agent has been excellent. They’ve ensured the estate remains a place we can be proud to live, and we appreciate their efforts.

Lauren is always professional & really helpful with most requests. Also very knowledgeable on property management services. We are very lucky to have someone so committed in managing our block of x8 flats.

Lauren has been incredibly helpful and supportive, time and again. She’s attentive, friendly, and an absolute pleasure to deal with. No matter the question or issue, she always responds quickly and with genuine care. What really stands out is how she consistently goes above and beyond to ensure everything is handled professionally and efficiently. You can truly tell she cares, not just about doing a good job, but about the people she’s supporting. Her commitment to excellent customer service is second to none.

Carrington's have always looked after us in a professional and prompt way. I would especially like to mention Diane Leverett who is exceptionally patient and thorough in our dealings over the last 8 years.
I cannot recommend her too highly.

I find Carringtons extremely helpful and effective during 6 years as a owner/resident. When I needed to have a new Management Pack issued when the old one expired, they made it free of charge. Special thanks to Caitlin from Carringtons legal.

Amazing team of people in particular Caitlin. They rescued and looked after us after we had a very poor management company. Really helpful team. We are now working with Nicki - she too is super!