CarVia Reviews 

The entire process of reserving an elite performance car, picking it up, and dropping it off was simple and straightforward. The car itself was brilliant and in top shape

It was amazing ! A really nice team and also a really nice cars!

the abarth is very poorly maintained, found out it was around 2l of engine oil missing, and the brake fluid was probably never changed (car with 60K km) had a brake failure could have died there, when you take the abarth always check the oil lvl yourself, and you should have a brake fluid tester as well- do not accept the car with maintenance issues.

Rented in München. The customer service and flexibility simply blow the competition to pieces. Thank you.

Booking was easy price is high, I’m still waiting for my refund, no communication or contact person, its done via internet website.

Everything went super smooth with the Carvia from recieving the car to drop off. Car was also amazing! Clean and in perfect condition.

1/5 — Beautiful car, but the condition and billing practices are a serious problem

The Urus itself drove great — no complaints there, and the airport handover to pick it up was smooth and easy. That's where the positives end.

First sign of trouble came right at the exit. The car was handed to us in a short-term parking area at the airport, with the parking ticket left inside — but nobody mentioned that the ticket still needed to be paid before leaving. We drove up to the exit barrier and got stuck: unpaid parking, barrier down, cars backing up behind us while we scrambled to pay on the spot. Paying for the parking itself isn't the issue — it's that nobody said a single word about it during handover. A two-second heads-up would have avoided the whole thing.

For a car in this class, at this price point, the condition was also not acceptable. Scratches everywhere — rims, bumper, front spoiler, mirrors, no clean panel to be found. Inside, the plastic around the rear power outlets was broken. There were bubble gum stains on the floor mats. The front had clearly only been quickly dusted, not properly cleaned, for a rental at this price.

The drop-off is where it got worse. Because the car was already covered in damage, we took around 50 photos from every angle before driving off — and it's a good thing we did. At return, the person inspecting the car immediately started pointing out "damage" and charges — scratch after scratch — that we could prove, photo by photo, existed before we ever touched the car. They moved straight to specific spots as if already looking for something to charge us for, not doing a genuine inspection.

Then came the invoice. We returned the car empty and went over the included distance, so an overage charge was expected — except they calculated it as 100 km over a 1,600 km allowance. Our actual booking confirmation states 1,700 km included. When I disputed it, the support agent didn't even check the confirmation and told me I hadn't paid for the extra 100 km up front, so I only had 1,600. I had to send a screenshot with the included allowance circled in red before he'd even acknowledge it — and even then, no apology, no immediate refund, just "forwarded to our ops team for further review."

Paying roughly $13,000 for a rental and then being met with an unpaid-parking surprise at the exit, an attempt to bill for pre-existing damage, and a billing error that required me to prove my own booking terms with a marked-up screenshot — with still no resolution or apology — that's a hard no. If you rent from CarVia, document everything, in detail, before you drive off. You may need every photo.

They charged my card multiple times and when I I asked for a refund they said no.

Horrible service and app. Doesn’t work and limited options. I cancelled a day later and no refund done for it not working. Sucky company.

Superb service, car and support. Rented 911 GTS from Frankfurt - collection, communication and service was perfect. Phillip was friendly, efficient and very effective.

We had an outstanding experience working with CarVia for a corporate driving event in Stuttgart.

From the very first contact, their team was extremely professional, transparent and solution-oriented. In a context where other providers struggled to deliver, CarVia was always responsive, flexible and reliable.

The communication was clear, the vehicles were exactly as expected, and the overall process was smooth and efficient.

A special thanks to Julia and the team for their support and dedication — it truly made a difference.

Highly recommended, and we look forward to working together again.

The sign up process was easy and the drop off was quick. Using off site for the first time, I was slightly anxious but all went smoothly.
Long delay after a cancelled & re-scheduled flight was no problem and our car was running and warm when we were shuttled back to it.
If I must criticize anything it's the poor interior shuttle condition. I will use them again.

Great experience!
Rented 911 GT3. Delivered to my hotel within 45 minutes of the reservation.
Miguel delivered the car and did a fantastic job of explaining everything with the car and the agreement.
They also responded to my email quickly when I had a question.
We will be renting from them again.
DJ

I booked a GLC43, completed my payment, and everything seemed perfectly fine. Then out of nowhere, I received an email asking for my driver’s license and passport, after I had already paid. Still, I sent everything right away to keep things smooth.

A short while later, they suddenly told me the car was “not available.” No clear explanation, no alternative, nothing. Just that.

It felt strange, so I called them to ask what was going on. They said they were “checking some things,” which didn’t make sense, especially since I’ve previously rented a Porsche GT4 in Frankfurt, a much more expensive car, without a single issue or extra “checks.”

Then it got ridiculous. They called me back and said that, to approve my booking and actually get the car, I now needed to pay with my American Express card instead of my Visa.

So first the car was unavailable, and then suddenly it wasn’t,if I used a different card.

That’s when it became obvious this wasn’t about availability or payment. It was about who they thought I was after seeing my passport and license. The excuses and tone completely changed. This wasn’t random, it was racial profiling, plain and simple.

Asking for passport, drivers license and later on canceling the car but at the same time figuring out i was a customer, they changed their mind but to be 100% all was good based on their judgement, they asked to use my american express which is extremely sick and disrespectfull to asked in a situation like this.

I’ve rented cars all over Europe, Sixt or Hertz you name it, and never once been treated this way. This company clearly judges customers based on background, not booking history. It’s subtle but clear discrimination dressed up as “procedure.”

If you’re that cautious about who rents your cars, here’s a better idea: raise your prices, increase your deposit, and stop profiling people after they already paid for a booking.

Disappointing, unprofessional, and honestly, shameful in 2025. I’d strongly recommend avoiding this company if you expect to be treated equally and with basic respect.

After my payment they began asking for documents and menacing to cancel the reservation, which they canceled anyway after I provided pages of documents, for no apparent reason. Totally unreliable. They had no visible address on the website and when asked they provided reluctantly the address of a Mercedes-Benz dealership. They say the refund for the canceled rental is on the way (they won't provide refund for upsided programs and other reservations and expenses related to the canceled trip): I'm ready to sue them if it is not paid.

Guaranteed sports car models in Germany, multiple locations or collection in neighbouring countries. We hired a group of 5 cars for a 3500km Europe Summer Driving Holiday & had a blast. Book and pay upfront guarantees the exact model of car you desire. From a fleet of over 150 cars from Audis to BME M cars to Porsches to Ferraris

I rented a 718 spyder RS for a week. Pick up was easy, and no fuss. Same with drop off. Car was in great condition and didn't have any issues with it. Lucked out with the weather and got 1300 amazing km mostly with the top down. Looking forward to trying something else next time!

We recently rented three incredible vehicles from CarVia for a European road trip – a BMW M4 Competition Convertible, a Porsche Boxster Convertible, and a Porsche GT4. The experience was truly exceptional from start to finish.

The entire CarVia team was professional, responsive, and a pleasure to work with. Special thanks to Arian at the rental counter, who gave us his full attention and ensured everything was clear and smooth. At pickup, he personally accompanied us for a thorough walkaround of each vehicle, carefully documenting every small detail and cosmetic mark as per our request – something we greatly appreciated.

All the cars were in perfect condition, performed flawlessly, and added a huge amount of joy and excitement to our trip. From the initial booking to the return process, everything was well-organized and handled with care.

We truly appreciated the high level of service and personal attention we received. CarVia clearly goes the extra mile to deliver an outstanding customer experience.

Highly recommended – we will definitely rent from CarVia again!

Subsequent to my first 5 star review and my rentals i had some issues and i was dealing with their support team. It took some time and we managed to sort out my questions and issues , Ms Laurynas rose was very responsive and helpful.

Rented a Porsche Boxter from CARVIA on June 11, 2025, which was picked up in Frankfurt Germany. The weather was very not during this time.

Issue 1 - Air Conditioning Not Working

June 11, 2025 - 30 minutes after driving away, the air conditioning was not working and since I had a four-hour drive to my next destination and inform them the next morning.

Nonetheless, the following day I sent an email informing them of the non-working air conditioning.

Driving Experience and Discount Request

Totally NEGATIVE EXPERIENCE in a vehicle with a non-working air conditioning system in 90-degree weather. I had to wear a long sleeve jacket while driving to prevent my arms from getting sun burnt with the top down.

CARVIA'S Response to the Non-Working AC

June 13, 2025 - CARVIA replied instructing me to take the vehicle to a repair facility. I am on vacation, and they expect me to spend my precious time to locate a repair facility for something they should have check before renting the vehicle to a customer!

Additionally, when I got back to the U.S they emailed me stating the non-working AC was related to a stone that impacted the air-con condenser while driving at high speed with a sport car. Ironically, the non-working air-con issued occurred 30 minutes after I left the rental agency, and I was way too far to return the vehicle as we were a group of three rented Porsches from CARVIA.

Issue 2 - Low Engine Oil Level

June 20, 2025 - While in Switzerland I notice that the oil level was low - not seriously low. Nonetheless, I purchased one quart of oil for $40 US to top off the oil level. This is another item that should have been checked before handing a vehicle over to a customer.

Issue 3A - Issue With Other Two Porsches We Rented

June 11, 2025 - We coordinated our Porsche rentals over a year in advance. One party requested a convertible 911 - CARVIA gave her a hardtop. They stated that was an upgrade and refused to discount the cost as we all know that a convertible cost more.

Issue 3B - Issue With Other Two Porsches We Rented

June 12, 2025 - The third Porsche we rented in our party of three had a slash on the top which was never noted as we inspected the vehicles in a very dark garage.

Overall Experience and Recommendations

Rating for CARVIA 1-5 = 2

I would not recommend renting any vehicle from CARVIA.

They do not check their vehicles before being rented thoroughly.

Any previous damages on the vehicles seem to be the fault of the customer. Hence, they take no responsibility or accountability.

The vehicles are not cleaned properly.

Warning to prospective customers -
A - inspect the vehicle outdoors in the sunlight.
B - check every system from window switches, air conditioning, wheels, tires, scratches, windshields, convertible tops, all light lenses and the entire interior, etc.

Lastly, we tried to rent the vehicles from Porsche directly, but they could not guarantee the vehicles we wanted. Hence, CARVIA accommodated on two at the time of rental even though we scheduled our rentals a year in advance.