I ordered two adapters to be sent to my office. After 1 month, I was still waiting for the delivery. I noticed that the company name had disappeared from the delivery address and tried to put the orde... See more
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See what reviewers are saying
As previously, shopping from CDON was a good experience. Unfortunately one of me items, a film, was damaged in the cover. Nothing special, but for someone like me that collects films, it was a bit an... See more
The worst service ever. No accurate updates on when the item will arrive. Late and no correct answers from customer service. Even the Chinese companies are better than Cdon. They should be better than... See more
I took a chance with this product, and fortunately it turned out to be nice. These days, it's hard to know what quality you're getting by buying “phone supplies” on CDON. Fortunately, it was good... See more
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Company details
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Vi finns där för de små ögonblicken i vardagen. En glödlampa som behöver bytas. Ett verktyg för den lösa skruven. En ny vattenslang till trädgården. Och vi finns där för de stora ögonblicken, när drömmar slår in. Soffan till den första gemensamma lägenheten. Spelkonsolen som stått högst upp på önskelistan. Den första mobilen - någonsin. Vi är en shoppingdestination där utvalda säljare erbjuder dig miljontals produkter inom olika kategorier. Du hittar allt från gaming, leksaker och elektronik till trädgård, skönhet och produkter för dina husdjur. Prylar för livet helt enkelt. Vi är inte bara en marknadsplats. Vi är en del av din vardag.
Contact info
Stockholm, Sweden
- support@cdon.com
- www.cdon.se
3.0
Average
65K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience with CDON has been…
My experience with CDON has been extremely disappointing from start to finish.
I placed my order on June 24, but it wasn’t shipped until around June 30. The only explanation I received was that there had supposedly been a delay with the manufacturer—but I only found this out because I contacted customer service myself. At no point did anyone proactively inform me that my order would be delayed.
Once the order was finally dispatched, it sat at the distribution center for several more days. Then, on July 6, I received a notification saying it had been delivered. Except it wasn’t delivered to my home address, which is the address I provided and expected it to be delivered to.
Instead, my package was sent to a pickup point in another neighborhood that requires me to take a bus to reach. There are several much closer pickup locations near my home, yet for some reason my package ended up much farther away. No one explained why, and no delivery attempt was made to my address.
The whole experience defeats the purpose of ordering online. I experienced unnecessary delays, poor communication, and now I have to spend extra time and money collecting a package from a location I never chose.
I ordered this item to enjoy the short Swedish summer, but because of the delays and the failed delivery, I’ve lost valuable time that I can’t get back.
Delays can happen, but poor communication and a completely mishandled delivery should not. Based on this experience, I cannot recommend CDON and will seriously reconsider ordering from them again.
June 24, 2026
Unprompted review
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Never buying from CDON again
I ordered two adapters to be sent to my office. After 1 month, I was still waiting for the delivery. I noticed that the company name had disappeared from the delivery address and tried to put the order in again since I had made a mistake. NO! As soon as I paid, the company name disappeared from the delivery address. No one responded to my emails to customer service or the report I made about this web error. The estimated delivery date has now passed for the second delivery and when I look up the order online, it looks like it hasn't even been packed yet. Where is my money? Where are my products?
June 25, 2026
Unprompted review
NEVER MORE!!!!!!
I bought a electrinic product from them and after few months stoped working. I have tried now in 3 months to get an answer how to do with return or repair with ZERO result. They have stopped even to answer the emails.
May 23, 2026
Unprompted review
this company is literally dogshit
this company is literally dogshit. they have no human sense at all. they are after money and they do as they please. my wife bought an Xbox series x and a bathtub. they are really slow when it comes to handling the package and sending it here to Sweden. I have never had in issue my self before but this takes the price. I'm so frustrated that a company can be this ruthless about other peoples packages and emotions. they have no intension to help or to solve anything about the order. the only thing they do is complain and redirect the question so that you need to talk to other company's and then so on. how are we customers going to trust websites in the future if this is what it is from now on.
June 21, 2026
Unprompted review
Excellent customer service.
Excellent customer service.
I bought a kettle less than a year, it defects they refunded me with no hassle.
June 16, 2026
Unprompted review
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My partner ordered a TV for our motor…
My partner ordered a TV for our motor home 3 weeks ago and it still hasn't arrived, the payment has been taken..after several emails they have stopped answering 😑
June 3, 2026
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hello,
Thank you for sharing your experience. We fully understand your frustration at having waited several weeks for an order despite the payment having been processed, especially when communication has not met your expectations.
We have reviewed the matter and can see that the parcel is currently being returned to the seller, which has caused the delay you have experienced. As soon as the return has been received and processed, a refund will be issued in accordance with our standard procedures. We will also continue to provide updates via email to keep you informed of the progress of the matter.
We take this type of feedback very seriously and will follow up on the incident internally to improve both delivery tracking and communication, so that similar situations can be avoided in the future. If you have any further comments or feedback, you are always welcome to share them with us – it helps us to improve.
We hope to provide you with a smoother experience in the future.
Kind regards
CDON
Worst ever experience to order…
Worst ever experience to order something.
No customer support only the same answer "everything is your fault"
June 1, 2026
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hej,
Vi beklagar att din upplevelse hos oss har varit så negativ och förstår att det är mycket frustrerande när du känner att du inte får den hjälp eller det bemötande du förväntar dig. Vi tar ansvar för den upplevelse du beskriver och beklagar särskilt att vår kommunikation har uppfattats som att skulden lagts på dig som kund. Även om vissa ärenden kan påverkas av omständigheter utanför vår direkta kontroll är det vårt ansvar att ge tydlig information, vägledning och ett professionellt bemötande genom hela processen. Vi kommer att följa upp denna feedback internt för att granska både hanteringen av ärendet och hur vi kommunicerar med våra kunder, så att vi kan minska risken för att liknande situationer uppstår igen.
Din återkoppling är viktig för vårt förbättringsarbete, och vi tar den på största allvar. Om du vill dela fler detaljer om vad som hänt tar vi gärna emot ytterligare synpunkter för att bättre förstå var vi har brustit och hur vi kan bli bättre framöver. Vi hoppas att vi får möjlighet att återvinna ditt förtroende genom ett bättre bemötande i framtiden.
Med vänliga hälsningar
CDON
avoid ordering from this place
Ordered a spare part.
They send the invoice the day after (before the part even left the seller's warehouse).
Invoice needs to be paid within 10 days. I pay, then i get nothing delivered after 30 days.
After 5 emails (2 of which answered by an AI) the only answer i get is "we don't how this happened, but the part was never delivered".
I still have to get refund, but i have anyway lost one month. They instead earned money if they invested mine in the meantime. Ridiculous company
May 21, 2026
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hello,
We fully understand your frustration at having waited over a month for a spare part that, as it turned out, was never dispatched, even though the invoice had already been paid. This is not the experience we want our customers to have, and we apologise both for the long wait and for the lack of communication you received throughout the process.
In some cases, miscommunication can occur between sales, stock and the delivery process, but we fully agree that this should have been identified and addressed much earlier on our part. We have therefore requested further information via Trustpilot, as the order number was not included in the review, so that we can follow up on the matter properly and ensure the refund is processed correctly.
We will also raise this internally to review both our follow-up procedures and how we communicate in the event of delays and delivery issues, to reduce the risk of something similar happening again. Your feedback is important to us and we appreciate you taking the time to describe your experience, even though it was negative. We would be happy to receive further comments if you wish to share additional information with us, as this helps us to improve the customer experience going forward.
Kind regards
CDON
Stopped the order and rised the price.
Ordered an item and paid, after a while I get a message that the item is no longer available... I go in and look and see that the same supplier still has the item but has raised the price.
When I wrote about what had happened, I got this response:
Tack för ditt mejl.
Jag beklagar att din order blev avbruten men vad jag kan se så kvarstår priset fortfarande på 5960:SEK.
Har du övriga frågor kan du ställa de här.
So the support didn't read my email properly, which felt really bad!
May 4, 2026
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hej
Vi förstår verkligen hur frustrerande och misstänksamt detta kan upplevas – särskilt när en vara först bekräftas och betalas, för att sedan makuleras med hänvisning till tillgänglighet. Det som i vissa fall kan ha hänt är att lagersaldot från den externa säljaren inte har uppdaterats korrekt i realtid, vilket kan leda till att en vara ser ut att finnas tillgänglig vid köptillfället trots att den precis tagit slut. Att produkten därefter återkommer till ett högre pris kan bero på en ny lageruppdatering eller prisjustering från säljaren, men vi förstår att det skapar en negativ upplevelse.
Det här är inte så processen ska fungera, och vi tar ansvar för att det har påverkat din upplevelse. Vi arbetar kontinuerligt med att förbättra synkroniseringen mellan lagerstatus och prisuppdateringar för att undvika liknande situationer. Vi kommer även att följa upp detta internt tillsammans med berörd säljare för att säkerställa att rutinerna efterlevs.
Vi vill gärna undersöka ditt specifika ärende närmare och se om vi kan hjälpa dig vidare, så vi ber dig att kontakta vår kundtjänst med dina uppgifter. Din feedback är viktig för oss, och du är varmt välkommen att dela fler synpunkter så att vi kan fortsätta förbättras 🙂 Vi hoppas få möjlighet att återställa ditt förtroende framöver.
Med vänliga hälsningar
CDON
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Not amazing
Not amazing. Slow and they use external sellers that they refer to with everything.
April 12, 2026
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hej
Tack för att du delar din upplevelse med oss – vi förstår att det kan kännas frustrerande när leveransen drar ut på tiden och när det inte är helt tydligt hur våra externa säljare hanteras. CDON fungerar som en marknadsplats där flera olika säljare erbjuder sina produkter, vilket ibland kan påverka både leveranstider och hur ärenden hanteras, särskilt om vi behöver hänvisa vidare till säljaren för specifika frågor. Det är samtidigt vårt ansvar att upplevelsen ska kännas smidig och tydlig, och vi beklagar att det inte levde upp till dina förväntningar i detta fall.
Vi arbetar kontinuerligt med att förbättra samarbetet med våra externa säljare samt att göra informationen kring leveranser och ansvar ännu tydligare för våra kunder. Vi kommer även att följa upp detta internt för att säkerställa att liknande upplevelser kan undvikas framöver. Din feedback är värdefull i det arbetet, och vi uppskattar verkligen att du tar dig tid att lyfta detta.
Du är varmt välkommen att dela fler synpunkter eller detaljer om din upplevelse så att vi kan fortsätta förbättras 🙂
Med vänliga hälsningar
CDON
I have placed an order weeks ago
I have placed an order weeks ago. No updates yet while delivery date was 13th of April, I am being totally ghosted by CDON. Have reached out to their support multiple times and they only replied once saying I need to wait. Very bad and unprofessional for a reputable business.
April 2, 2026
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hello,
We fully understand how frustrating this must be – having to wait longer than the promised delivery date whilst receiving no clear updates is simply not acceptable. What you’re describing doesn’t meet the standard of service we strive for, and we take this very seriously. Delays can sometimes occur with our affiliated sellers or during transit, but in such cases you, as a customer, should of course receive regular and clear updates – something that has clearly been lacking in your case.
We have therefore asked for further details from you via Trustpilot, as we do not have your order number and need it to investigate your case in more detail and assist you as quickly as possible. At the same time, we will follow this up internally to ensure that our procedures regarding communication and updates are improved going forward.
Your feedback is very important to us and we appreciate you bringing this to our attention, as it helps us to identify and rectify shortcomings. You are very welcome to get back to us with further details so that we can take the matter further and find a solution 🙂
We hope we will have the opportunity to sort out the situation and provide you with a better experience in future.
Kind regards
CDON
Avoid CDON whatever you do
Avoid CDON unless you want to take a big risk of being very disappointed. I bought two expensive cameras and they never arrived. My main problem was that I could not get any information about them from CDON. Why were they not sent. Why was there no way to trace them. Why do CDON never answer their customer service phone. When you contact them by email they only deliver automatically generated responses that they are working with the problem. So I am wasting my life away by chasing a sloppy company. CDON is nowadays not a sales company but only a middleman agent that sells for other companies. You are much more well off if you go to these companies directly. Companies that have a good service and customer support.j
April 21, 2026
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hello,
We fully understand how frustrating and time-consuming this situation must have been, particularly when it comes to more expensive items that haven’t been delivered and where communication hasn’t worked as it should. What you’ve described is not an acceptable experience, and we take full responsibility for the fact that you haven’t received clear information or the help you needed. As a marketplace, we work with external sellers, but that doesn’t alter our responsibility to ensure that deliveries, tracking and customer support run smoothly and transparently.
In some cases, problems can arise in communication between the seller and the carrier, which can lead to a lack of tracking information and delays, but in such instances, you as a customer should always be kept updated – something that has clearly failed here. We are actively working to improve follow-up, information flows and availability in customer service to avoid similar situations in the future.
We will follow this up internally with the sales representative concerned to ensure that the correct measures are taken and that our procedures are strengthened. Your feedback is very valuable and helps us identify where we need to improve. You are very welcome to share further details or get back to us so that we can review your case in more detail and work towards a solution 🙂
We hope that we can regain your trust in the future through a significantly better experience.
Kind regards
CDON
Item did not arrive, zero communication, WTF is my item?!
Ordered an item, did not arrive within the date. But what is worse is:
👎 Received no shipping information.
👎 Received zero information about delays.
👎 Received absolute zero communication.
Verdict: AVOID. Can absolutely NOT recommend to anyone. And if I do not receive a response ASAP I will be issuing a complaint with my credit card company. I did not read the reviews here before placing an order, but now I'll NEVER order from them again.
ORDER AT YOUR OWN RISK.
UPDATE - 1 May 2026 - Still no refund despite cancelling the order. Do not order from this website, avoid at all costs!
UPDATE - 5 May 2026 - Received my refund.
Conclusion - Ordered 14 April 2026, nothing shipped out. Had to complain, TWICE. Refunded 5 May 2026. So, if you are feeling really bored, and really want to enjoy the full experience of ordering something but getting nothing and then going through the pain of getting a refund, by all means, place an order.
April 21, 2026
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hello,
We fully understand how frustrating this must have been – especially when a delivery is delayed and you receive no information at all. The lack of communication you describe is unacceptable and does not reflect the experience we aim to provide for our customers. In some cases, delays can occur with our external suppliers or carriers, and in such instances, information should of course be provided – the fact that this did not happen here is something we take very seriously.
We will look into this internally to ensure that our procedures regarding communication and updates work as they should going forward. Your feedback is important to us and helps us to improve both our processes and our partnerships.
You are very welcome to get in touch again with further comments or questions – we really want to turn your experience into something better 🙂
Kind regards
CDON
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Impossible or very difficult to contact CDON customer service by phone
Impossible or very difficult to contact CDON customer service by phone on the advertised number and opening hours. The only information provided is a repeated message that they appreciate the patiance to wait. No information is given on remaining waiting time. After two attempts I gave up after having waited 30 min with no one picking up my call. Totally unacceptable.
Comment on the recent answer from CDON: "...During busy periods, our telephone queues can unfortunately become longer than usual...". Given that the CDON phone support is open ONLY four hours per week, I suppose those four hours will ALWAYS be what CDON calls "busy periods", thus confirming that the CDON phone service is more or less impossible to use. Real time information on expected remaining waiting time should be the absolute minimum must for CDON to quickly implement to achieve some level of contactability for customers.
April 7, 2026
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hello,
Thank you for sharing your experience – we fully understand how frustrating it is to have to wait a long time on the phone without receiving clear information or getting through. What you’ve described is not the standard of service we aim to provide, and we’re sorry you had to hang up after such a long wait.
During busy periods, our telephone queues can unfortunately become longer than usual, and we are aware that the lack of clear queue information, such as estimated waiting times, exacerbates the experience. We are actively working to improve this, both by reviewing our telephone systems and by increasing staffing levels to reduce waiting times.
Your feedback is very valuable and we will follow this up internally to ensure that improvements are made and that similar situations can be avoided in the future. If your matter is still ongoing, we would be happy to assist you further, and you are very welcome to contact us again via any of our channels.
We really appreciate you taking the time to raise this and would love to hear more feedback – it helps us to improve 🙏
Kind regards
CDON
Don't count the customer support to…
Don't count the customer support to answer your emails or inquiries via the website.
Shit company.
March 23, 2026
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hello,
We fully understand your frustration and are sorry to hear that you haven’t received a response to your enquiries – that is not the experience we want our customers to have. At certain times, our customer service workload can be higher than usual, which unfortunately can lead to longer response times than we aim for. However, this is no excuse, and we are actively working to improve both availability and response times by strengthening our internal processes and resources.
We take your feedback very seriously and will follow this up internally to ensure that similar situations do not arise again. At the same time, we would be happy to assist you further with your enquiry if it is still relevant. You are very welcome to get back to us with further information so that we can ensure you receive the help you need.
Thank you for sharing your experience – it helps us to improve
Kind regards
CDON
The device I ordered and paid for in…
The device I ordered and paid for in advance hasn't arrived, and CDON's customer service says it's my problem and I have to resolve the issue with the courier company they hired. They're not a very reputable company. I wouldn't recommend them to anyone.
March 18, 2026
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hello,
We are truly sorry that your order has not arrived and understand that it feels both frustrating and worrying when you have already paid in advance. In some cases, deliveries can be delayed or get stuck in the courier’s supply chain, which unfortunately can lead to situations like this where the tracking information is incorrect or the parcel does not arrive as planned. At the same time, we want to make it clear that we take responsibility for helping you resolve this, even when the delivery is handled by an external partner.
As we do not have an order number in your review, we have asked you for more information via Trustpilot so that we can investigate the matter further and find a solution together with you. At the same time, we will follow this up internally to ensure that our procedures with shipping companies are working as they should and to reduce the risk of similar situations arising again.
Your experience is important to us and we take your feedback very seriously, both to resolve your issue and to improve our processes going forward. We really appreciate you sharing your thoughts and would be happy to receive further feedback if you wish to enhance your experience further.
We hope to resolve this with you and provide you with a better experience in the future.
Kind regards
CDON
5-7 days delivery time BECAME 21 days of headache
To bad i can't give less than 1 star. This company and there associate ComputerSalg A/S Is the worst ever.
I ordered on Cdon Web page. But the product was gonna be sent from the other company, strange to say the least. And I was counting on that the estimated delivery date was that when I purchased the product on the webpage. If it had said up to 3 weeks I would offcourse never ordered from them. Here in lies the main problem that they say 1 estimated delivery time and you purchase the product. But it is false markerting. It should be illegal
I ordered a perfume 15th of December. Estimated arrival was 22-23 Dec.
I thought okey then I have a couple of days to spare so I ordered and payed.
Everything good, or so I thought.
I got an email a couple of days later saying that new estimated arrival was gonna be on 27th of December. And they are blaming each other. So after much writing and waiting I got my package on 8th of January. It was supposed to be Christmas gift. I thought at the latest 25th maybe if I where unlucky.
I have asked for an compensation. Didn't get an answer, they wrote about something else. The whole thing is so bad handled its hard to believe that it is a Scandinavian company.
I will never order anything from either of them. And I will ask my friend that's big on social media to make a video about them.
Maybe then they will answer and give me a rightful compensation for al problems and time I have spent on this bullshit.
This is the company.
ComputerSalg A/S, Tinvej 7, DK-4100 Ringsted
ComputerSalg. se
And
CDON AB
Box 385
SE-113 47 Stockholm, Sverige
Ynglingagatan 16 (endast kontor)
SE-113 47 Stockholm, Sverige
January 8, 2026
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hej,
Tack för att du delar din upplevelse – vi förstår verkligen hur frustrerande det varit med förseningen, särskilt när det handlade om en julklapp.
Vi vill förtydliga att vissa produkter skickas direkt från våra samarbetspartners, vilket kan påverka leveranstiden, men vi tar fullt ansvar för tydlig och korrekt information på vår sida.
Vi har efterfrågat mer information från dig via Trustpilot för att kunna följa upp ärendet ordentligt och säkerställa att eventuella kompensationer hanteras korrekt.
Din feedback tas på största allvar, och vi följer internt upp hur vi kan förbättra leveranstider och kommunikation framöver. Vi beklagar verkligen att du upplevt bristande respons från kundtjänst – det är långt ifrån vår standard.
Vi hoppas att du vill fortsätta ge oss synpunkter så vi kan förbättras. Vårt mål är alltid att göra shoppingen hos CDON tydlig, trygg och smidig.
Tack för att du tog dig tid att skriva, det hjälper oss att bli bättre. 😊
Med vänliga hälsningar
CDON
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The customer service is non existant
The customer service is non existant. I need a proper receipt for my purchase, and after sending 3 emails with no answer i started calling. I am on the phone now (started at 9am.. I can promise you nthat when the telephone hours close at 11am no one will have picked up. No one answers the phone, even though their opening hours are only 2 hours, 2 days a week. Riddiculous.
February 19, 2026
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hello,
We completely understand your frustration regarding the difficulty in reaching our customer service and the delay in receiving a proper receipt for your purchase. We have located your case and can see that our customer service team has provided assistance to ensure your issue is resolved.
We sincerely apologize for the inconvenience this situation has caused and take your feedback very seriously. We are following up internally to prevent similar issues in the future and continuously work to improve our processes and accessibility. 💬
If you have any further questions or need additional help, you are always welcome to contact our customer service here: https://cdon.se/kundservice/
We appreciate your feedback and hope to provide a smoother and more positive experience in the future.
Regards. CDON support
Reply from CDON Sverige - Nordens största marknadsplats!
Hello,
We are very sorry to hear that your experience did not meet your expectations. We understand how frustrating this must have been and appreciate you taking the time to share your feedback.
We have requested additional information from you via Trustpilot so that we can investigate the matter thoroughly.
Your feedback is important to us, and we hope to provide a better experience should you choose to shop with us again. If you have any further questions or comments, you are always welcome to contact us here: https://cdon.se/kundservice/.
Regards,
CDON support
They keep spamming you and demanding to…
They keep spamming you and demanding to delete 1 star reviews. Be careful. My money is still withheld after they tried to scam me. Do not buy here
January 27, 2026
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hello,
Thank you for sharing your experience. We understand your frustration and take this situation very seriously. We have requested more information from you via Trustpilot to clarify the matter and ensure that your case is handled correctly. CDON works continuously to improve our processes and prevent similar issues in the future, and we genuinely appreciate your feedback. Our goal is always to provide a safe and transparent shopping experience, and we are here to guide and support you until your concerns are fully resolved. Please feel free to reach out to our customer service directly for further assistance: https://cdon.se/kundservice/
😊
Best regards,
CDON support
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