Yes I am a real customer and not of these other bot ”reviewers” trashing C’est Normal. I bought a pair of the Straight Cut dark blue jeans from C’est Normals website. One of the easiest, quickest sa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received my order late on Friday evening, and when I opened the package, I noticed that one of the T-shirts had some paint damage(white spots). I sent customer service some photos same evening, an... See more
Company replied
⭐⭐⭐⭐⭐ Excellent customer service! I had an issue with a return and refund, but everything was handled perfectly. The team was extremely helpful, understanding and solution-oriented. Really happy wi... See more
Company replied
Always Prompt and Speedy And Good Quality Only Thing Is you have To Be quick with ordering any item asthe brand IsPopular I am Now besides my purchase Waiting For a Restock Email. On other Items Tack... See more
Company replied
4.0
Great
218 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 2 weeks
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Awesome clothing & best in class customer support
Awesome clothing
Outstanding customer service
My favorite fashion brand
November 11, 2026
Unprompted review
Super !
Long story short; ordered a pair of shoes, UPS didn’t deliver…and I couldn’t get in touch with the cest normal customer service. After some days cest normal fixed a in-house problem and new shoes were on the way. Super !
After some weeks cest normal reached out and were asking if the shoes were ok. Great customer service !
November 6, 2026
Unprompted review
Reply from cestnormal
Awesome to hear everything worked out in the end, Simen! 🙌 We're super sorry about the initial trouble, but really glad we could put things right and that you're happy with your shoes. 🧡
The customer service was great
The customer service was great! Quick and friendly response.
November 5, 2026
Unprompted review
Reply from cestnormal
Brilliant to hear you had a good experience with our team! That's exactly how we want our customers to be looked after. 🧡
I had a problem with the shipping and…
I had a problem with the shipping and the items that arrived at my place. It was not their fault but Kerry from customer support helped me out very good. 10/10 stars for that friendly and very helpful service.
Stay awesome!
October 30, 2026
Unprompted review
Reply from cestnormal
Really glad we could get everything sorted for you, Stefan! 🧡 That 10/10 means a lot to us. Stay awesome too! ✌️
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Excellent customer service! I had an issue with a return and refund, but everything was handled perfectly. The team was extremely helpful, understanding and solution-oriented. Really happy with how everything was resolved. Special thanks to Zuzanna for the great support!
October 26, 2026
Unprompted review
Reply from cestnormal
Brilliant to hear we got everything sorted for you! 🙌 We'll make sure Zuzanna sees this, she'll be chuffed with the shoutout! 🧡
Zuzanna from customer service was…
Zuzanna from customer service was absolutely fantastic! She handled my complaint incredibly quickly, professionally, and with a truly customer-first approach. This is exactly the level of service I expect as a loyal Cestnormal customer. I’m really happy with the outcome and will definitely be spreading the word about both the brand and its outstanding customer service! Best regards - Florian
October 27, 2026
Unprompted review
Reply from cestnormal
This is brilliant to hear, Florian! 👊 Zuzanna will be chuffed to see this, and we're glad she got everything sorted for you so quickly. We'll make sure she sees your kind words!
I had a problem with my new Relaxed…
I had a problem with my new Relaxed Jeans as there was a production flaw there. I wrote an email to C’est Normal support describing the issue. Zuzanna who instantly contacted me back was super kind and professional, and we resolved the issue immediately. I very much appreciate the fact that I didn’t have to talk to AI or a bot but got in touch with a competent person who help me out!
October 20, 2026
Unprompted review
Reply from cestnormal
Great to hear we could get everything sorted so quickly! 👊 Zuzanna will be pleased to see this, and we're glad you had such a positive experience with our support team.
Amazing products
Amazing products, perfect fit, and outstanding customer service! The team is incredibly friendly, helpful, and flexible. You can discuss everything and always feel valued and well taken care of. This is what modern customer service should look like! Absolutely love C’est Normal! ❤️
October 21, 2026
Unprompted review
Reply from cestnormal
Wow, this really means a lot to us! ❤️ We’ve always wanted people to feel just as good about the experience with us as they do about the clothes themselves, so hearing this makes our day. Thanks so much for the love and support! 🙌
Awesome customer service!
I had an issue with a pair of mis-stitched jeans, and the customer service team was amazing. They responded super quickly and sent me a brand new pair right away. On top of that, they let me keep the original pair and nicely suggested donating them to charit, which I will definitely do. Highly recommend!
October 15, 2026
Unprompted review
Reply from cestnormal
Really happy we could get this sorted for you so quickly! 🙌 And we love that the original pair will be going to a good cause rather than going to waste. Thanks for the kind words and support! 💙
Imagine you are going to buy a pair of…
Imagine you are going to buy a pair of jeans just to realize that the quality is bad and not worth 130 Euros! Then you have to pay 20 Euros for the shipping & the return fee. This is ridiculous.
October 15, 2026
Unprompted review
Reply from cestnormal
Hey! 👋 We're super sorry to hear the jeans weren't what you expected! We totally get that paying for shipping and return fees on top of that isn't ideal.
As a growing, independent brand, our shipping and return costs are unfortunately pretty high. We actually cover around 3 times what our customers pay, but we know that doesn't make the extra cost any less frustrating.
We're always looking at ways to bring these costs down and make returns better for everyone. Thanks for giving us a try and sharing your feedback with us — we're always working on ways to make things better! 🧡
Very disappointing experience with this…
Very disappointing experience with this company’s refund policy and customer service. I initially paid €124, including shipping, and even paid EXTRA for the return, yet received only €106 back. I also tried to arrange an exchange, but according to their customer representative, Zuzanna, it is apparently impossible in 2026 to change a refund to an exchange in their system.
They also talk about being a small business, despite having a reported turnover of €4.2 million. This experience felt unfair, inflexible, and unnecessarily complicated. The customer service was very unpleasant, and the whole process left a really bad impression.
I will never buy from this company again, and I definitely do not recommend them. There are plenty of businesses that treat their customers better.
October 14, 2026
Unprompted review
Reply from cestnormal
We're super sorry to hear how disappointed you are with your experience, and we completely understand your frustration, particularly with the additional return costs involved.
Unfortunately, once a withdrawal request has been submitted, our system doesn't allow us to convert it into an exchange.
As a goodwill gesture in this particular case, we'd be happy to refund the shipping fee if you'd like to place a new order for the size you originally wished to exchange for.
Please contact our customer support team so we can arrange this for you.
Great customer service
Great customer service. Hade some issues with a pair of jeans and they answered and helped me fast and professional.
Have tried shoes, short and jeans. Are very pleased with all of the items.
October 8, 2026
Unprompted review
Reply from cestnormal
Great to hear we could get things sorted quickly for you! 🙌 Even better knowing you're happy with everything you've tried so far. We really appreciate the support! 💙
My first purchase from Cest Normal
My first purchase from Cest Normal, went super smooth and easy. Had a small problem with one of the shoes after the deliverance, needed a change, was super quick and with very high service handled by Zuzanna at their support. I am very happy with my stuff from them and I can highly recommend you the sneakers and jeans, top class!
September 30, 2026
Unprompted review
Reply from cestnormal
First order, a small issue, and Zuzanna got it sorted quickly — sounds like a pretty smooth introduction to C’est Normal! 😄 Great to hear you’re loving the sneakers and jeans too.
Excellent service and quality
Excellent service and quality! ⭐⭐⭐⭐⭐
I’m extremely satisfied with my order from C’est Normal. The delivery was very fast, and both the jeans and the shirt are excellent quality. The fit is perfect, exactly as expected.
I will definitely order from C’est Normal again!
October 3, 2026
Unprompted review
Reply from cestnormal
Fast delivery, great quality and a perfect fit — sounds like the order went pretty much exactly as planned! 👌 And we’ll be seeing you again for the next one!
Replacement experience
I had an issue with a jet black pair of their relaxed straight fit Jeans. Sadly the colour faded after one wash and so I hoped to replace them.
After contacting the customer service with this, they reached out back within the promised 24h time period.
I provided pictures of the damage and instantly they promised a replacement.
Super easy, friendly and professional contact. Perfect !
October 2, 2026
Unprompted review
Reply from cestnormal
Sorry the first pair didn’t hold up as expected, but really glad we could get a replacement sorted quickly and without any hassle. Great to hear the service was smooth from start to finish! 🙌
Ordet the wrong size
Ordet the wrong size. Customer service helped me how to do it, and they shipped me a the right size immediately. Bought from cest normal many times and i will certainly do so again
September 29, 2026
Unprompted review
Reply from cestnormal
Ordered the wrong size, got it sorted and the right one was on its way straight away — nice and simple! 😄 Really appreciate you coming back to C’est Normal time and time again. See you next time! 🙌
Great shoes!!!
Excellent communication and a high-quality product!
September 24, 2026
Unprompted review
Reply from cestnormal
Thanks so much for the kind words! Really glad you’re happy with the shoes and the service. 🙌
Great quality and great customer…
Great quality and great customer support when i had an issue.
September 28, 2026
Unprompted review
Reply from cestnormal
Really appreciate this! Glad we could get things sorted when you had an issue, and even better to hear you’re happy with the quality too. 🙌
Customer service — incredibly fast
I received my order late on Friday evening, and when I opened the package, I noticed that one of the T-shirts had some paint damage(white spots). I sent customer service some photos same evening, and I was absolutely amazed to receive a reply on Saturday morning saying that they had already prepared new T-shirt as replacement. They even told me that I could keep the damaged T-shirt or donate it if I prefer.
I was honestly shocked by how quickly they responded and how efficiently the whole issue was resolved. This is truly outstanding customer service — incredibly fast, professional, and hassle-free. I couldn’t be more impressed. Thank you so much!
September 25, 2026
Unprompted review
Reply from cestnormal
Saturday morning isn’t a bad turnaround 😄 Really glad we could get that sorted so quickly and without any hassle. Thanks for taking the time to write such a lovely review! 🙌
Great clothes and phenomenal customer…
Great clothes and phenomenal customer service!
September 24, 2026
Unprompted review
Reply from cestnormal
Great clothes and phenomenal service? We’ll happily stand by that one 🙌 Really appreciate the kind words!
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