chaiiwala.co.uk Reviews 

207
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently describe the personnel as exceptionally welcoming, polite, and hardworking, which creates a wonderful and clean dining environment for everyone. Many visitors also appreciate the cozy atmosphere and enjoy various menu offerings, including fresh breakfast choices, crispy snacks, and aromatic traditional tea. Some reviewers were not happy with occasional instances of slow service, long waiting times, or feeling completely ignored by employees at the counter. Additionally, a few consumers mentioned disappointments regarding product quality, noting specific issues such as undercooked meals, lukewarm food items, or overly sweetened drinks.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising polite, professional, and... See more

Product

Clients share ambiguous opinions on product offerings, as experiences vary widely. Some consumers praise the... See more

Service

Customers had ambiguous experiences with service, reflecting a wide range of opinions. While many reviewers... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly among customers. While... See more

Location

Reviewers mention ambiguous feedback about location, reflecting varied visits to different branches across... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Aberdeen Union Street - generally nice place to visit for something a little different, it's more like an Indian cafe that a restaurant but there's still a decent amount of the menu to choose from inc... See more

Rated 2 out of 5 stars

Went to the Chaiiwala Mellor Brook Blackburn and ordered two hot chocolate drinks-£3+ each along with other food items. The drinks were both warm and not hot and both the cups were slightly more than... See more

Rated 5 out of 5 stars

"Chai Wala is fantastic! Abbas provided excellent, friendly service, and the chai was perfect—rich and aromatic. The samosas are crispy and the loaded fries are amazing. Cozy atmosphere, great food, a... See more

Rated 5 out of 5 stars

Just went to Chaiiwala in Dudley and was served by a lovely young girl Rhea who was very professional and very polite. She bought our food to our table and was very attentive in ensuring that our orde... See more


3.4

Average

TrustScore 3.5 out of 5

207 reviews

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3.4

All reviews

(207)

67 reviews in the last 12 months

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Rated 2 out of 5 stars

Food was ok

Food was ok
First guy was very pleasant and chirpy
Woman who was supposed to give us food made Cruella seem nice.
Your in the business of working with the public. Try smiling and be less rude.

August 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Went Chaiiwala in Woking

Went Chaiiwala in Woking. Food was tasty. Tea was perfectly sweet. Served by Aliza very good customer service. And also like the Gagan's customer service. He was making sure every customer got their orders on time. I really like the place.

August 24, 2026
Unprompted review
Rated 1 out of 5 stars

Dropped nearly £10 at the Oldham branch…

Dropped nearly £10 at the Oldham branch today and the food quality was shocking. As you can see from the photo, they served me completely charred, black, and bitter toast. I didn't get a photo of the masala fries because I was starving and forced myself to eat them, but they were awful too—stale, soggy, and tasted like they were splashed with water and microwaved. Zero kitchen standards. Total rip-off.

August 13, 2026
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Rated 1 out of 5 stars

Managers are Unprofessional

I applied for a job here ar Chaiiwala. I had everything they could’ve asked for when it came to experience and location. I get an email saying that I got the job. THEN THEY GHOSTED ME?? As if the shop wasn’t opening. Very unprofessional and rude.

January 17, 2026
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Rated 5 out of 5 stars

Just to let you know that I am a care…

Just to let you know that I am a care worker and I bring my client to chaiiwala in Rochdale I have to say that lakisha staff she so so helpful and she is lovely talking to my clients in a happy seeing her every week keep up the good work

June 30, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling service and food

Absolutely appalling service and food - workers can’t even speak English or have decent customer service skills. I overheard the owner RUDELY telling a customer who was drinking tea and using his laptop that he is just there to use the electricity and WiFi and is wasting space. The place is overwhelming hot, no AC or cooling system. The staff are majority students who are working more than their legal requirement hours and do not take orders properly as there is a language barrier.- THIS PLACE NEEDS TO BE SHUT DOWN , DO NOT GO TO THE CHAIWALA ON THAMES VIEW IN BARKING!!!

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great food and excellent customer…

Great food and excellent customer service. Special thanks to Navpreet Kaur for being friendly, welcoming, and attentive. The chai and food were delicious, and the overall experience was fantastic. Highly recommend!

June 10, 2026
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Rated 5 out of 5 stars

I often go to Trafford centre chaiwala…

I often go to Trafford centre chaiwala and it is amazing; the manager Hassan is great and very good guy as i knew him while serving me one day. He told me he is name is Hassan but I don’t know him personally and I would suggest to go to chaiwala Trafford centre as often you can.

June 6, 2026
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Rated 3 out of 5 stars

Chai not spiced…

Visited the Aberdeen store at around 11am. Only one other customer so service was fast. I just wanted to try the Karak Chai which I expected to have flavours of ginger, cardamom and cinnamon. Unfortunately the chai is just a very sweet tea, no taste of any spices at all. Very disappointed. The staff member apologised and offer me a coffee instead. I tried it but again, no spice flavour just a taste of condensed milk.

May 22, 2026
Unprompted review

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