CHANEL Reviews 981

I returned my unused sunglasses as directed on the website.
I received an email stating that it will take up to 28 days for a refund. That will make it over one month since I returned them.
Absolutely ridiculous. I will never purchase from Chanel again.

I’ve used Chanel eau de parfume for 40 years. Suddenly it’s changed.
It isn’t at all long lasting as it used to be.
At one time people would comment on it hours after I’d applied it. Now I can’t even smell it.
For £120 that’s not good enough
I won’t be buying again.

I love Chanel and always treat myself every few months to a new scent. I love how the associates offer samples when you purchase so you know what you might like next time.

I ordered perfume online from Chanel, Fed ex delivered it. I opened the box nothing in it but packaging and receipt. I called Chanel explained the situation and they are sending a new bottle overnight.

Despite Chanel products being sold in Turkiye, the Sublimage facial cleansing gel-to-oil is nowhere to be found. I sent them an email about this a long time ago, but in a remarkably unprofessional move, they forwarded my email to their office in Turkiye. Expecting the people who created the problem to solve it ? Bravo !

Finally, I sent them another email, but this time it was about viewing all the pieces from Mademoiselle Chanel's "comeback" collection digitally. I received no response to that email either.

These are actions unbecoming of a luxury brand, and in short, their customer service team on your website is VERY INCOMPETENT! I think they've hired people there who have the same potential as those working for $1 a day in the People's Republic of China. What a shame !

Nice package,a very pleasant smell,however aroma has disappeared after a couple of hours. It was a present for my mum and I am very disappointed. The sample which arrived together with this perfume is much better,I could smell my clothes the next day. For the price I paid ,I expected a much better quality. Will not buy from you again guys and will not recommend it to anyone.

The website is a disaster. Very slow, constant errors, messages like “Access denied”…
Very strange for a very expensive luxury brand.

I went to Fenwick, Kingston Upon Thames and had the BEST time discussing all things Chanel make up with the lovely Leia.
An extraordinary customer service rep for Chanel; knowledgable, patient, kind!
I’ve had a tricky couple of weeks personally and what I thought was just going to be a quick sample in-store turned out to be a totally transformative experience. I was always a fan of the brand but with people like Leia working for the brand that fandom has increased! Well done Leia!

Spent 30 pounds on this soap might as well bought a pound cheap block of soap total rip off. No smell whatsoever

Today went into the store to buy something and the staff were really rude to me they were friendly to other people. They were ignoring me the whole time when i was just trying to buy something very bad service.

Jordan, the Karen of security guards. Shops empty in bal harbour makes mum with baby wait outside 20 mins just to see if they had something quick. Literally two second question made to wait outside. Don’t get that with van cleef. If you can’t afford the staff are you really a luxury brand. Pound shop services nothing high end about that and not the first time. Hermes are even worse. About time we boycott these brands

I've to disagree with some of the negative reviews about the CHANEL customer care team. While I cannot speak for others, I can share my recent experience which was nothing short of excellent. The representative I spoke with over the phone was courteous and professional.

I've been using CHANEL skincare, makeup, and fragrance for decades. 2 weeks ago was the first time I reached out to the customer service regarding an issue with a makeup powder and nail polish. The lady I spoke with was knowledgeable, helpful, and pleasant. She was patient throughout the conversation, understood my concerns immediately and provided clear instructions on the replacement process.

For my convenience, she kindly posted me 2 prepaid envelopes for returning the items for investigation. What impressed me most was the details she provided- she emphasised the importance of obtaining a receipt from the post office as proof which was something I wouldn't have thought of. She also provided clear timeline that I would hear back from them within 10 days.

I posted the items on 26 Feb in the afternoon, and exactly 2 weeks later, today on 12 March early morning, I received my replacement parcel from CHANEL! During these two weeks, they kept me informed of every step- from confirming they received the parcel, investigating the products, issuing credit, to confirming my selected item, and finally informing me the replacements were sent. They even provided tracking number for the special delivery. I received an email from them confirming that the parcel was collected by DPD yesterday, and it arrived this morning around 7am. I'm impressed!

They even included samples in the parcel for me to try, which was a nice touch. I have nothing but good things to say about the CHANEL customer care team. Throughout my interaction with them, they did their best to meet my expectations, demonstrating excellent effort with a professional attitude. I truly appreciate what the team did for me.

Extremely poor customer service. Received dust bag with no perfume. Spent $200 and got nothing. When I called they said they were going to overnight it. They never sent any tracking info and 3 days later I still haven’t received it.

Ordered perfume from Chanel. Never even got the perfume but it was a gift so i didn't notice that the gift wrapping was empty until after the 14 day period. I was told by customer service I'd get nothing in return. Easily the worst customer experience I've ever had.

I purchased a white bag from Chanel. They gave me a black dust bag. I laid the white bag on top of their black dust bag. In about 6 months, I started noticing that the side of the white bag that is laid against the black dust bag started turning black/discolored. When I brought this up to Chanel, including their local store in Houston and the headquaters, they gave me the run around for months. Very disappointing customer service. I just started collecting Chanel. I purchased about $20,000 of their purses in a 18 month period. After this incident, I don't trust them anymore or any other high end brand.

Customer service is non-existent, I purchased a bottle of Eau de Parfum that upon opening was damaged and completely empty. I submitted a complaint and never received a reply. For a luxury brand, this level of customer service is unacceptable. Won't be rushing back.

Order was delivered after about 12 days. Would buy again.

My bottle of LES BEIGES de CHANEL Foundation BD21, bought from their online site, was faulty. When the pump was depressed lots of the contents also squirted out of base. When I contacted Chanel customer service they asked for photos and proof of purchase, which I supplied immediately. They sent me a reply paid envelope to return it, saying I had to get proof of posting as they would not be responsible if it went astray, but that they would send me a replacement bottle only if they agreed there really was a problem! So I trekked to the post office and sent it off weeks ago. They never contacted me again so I wrote to check it had been received. They said it had been and that they were sending me a replacement. This has still not arrived. Their emails (unsigned, so definitely written by a robot) tell me how committed they are to customer service. What a joke!

Amazing, I bought shoes and Allen and Roberta helped me, amazing customer service!!

I have been using Chanel products for many years now, I am very surprised on reviews that have been given as my experience has always been a first class service.

Customer care are excellent, products excellent - there is nothing that I would say is bad at all.

For anyone reading the reviews, please don't be put off by any negative reviews, try for yourself.

Thank you Chanel for these lovely amazing products.