John Charcol Reviews 

Thank you to the entire team, especially Zerena and Shaahid. Great service - as always!

Absolutely outstanding. Andrew walked me through the process from start to finish, patiently explaining, supporting throughout the process and referring me to others to help with other aspects. We couldn't have done this without his help, and so would very definitely recommend.

We honestly couldn't recommend Molly Wilsden highly enough!

From our very first conversation right through to the completion of our house purchase, Molly has been absolutely fantastic. As expats living overseas and purchasing a property in the UK, we expected the mortgage process to be complicated, but Molly made everything feel incredibly straightforward.

Her communication has been outstanding throughout. She has always been quick to respond, incredibly knowledgeable, patient with our many questions, and proactive in keeping us updated at every stage. Nothing ever felt like too much trouble, and we always felt confident that we were in excellent hands.

What really stood out was how genuinely helpful, friendly and approachable Molly has been. Buying a house from overseas comes with its challenges, but having someone so professional and reliable looking after our mortgage made a huge difference.

An outstanding service from start to finish. Thank you so much, Molly! We wouldn't hesitate to recommend you to anyone looking for a mortgage broker.

Andrew Ireland, our broker, has been exceptionally helpful throughout the process, and providing exceptional value. Very responsive and efficient, answering all our questions quickly and thoroughly.

My experience with John Charcol has been top notch. Francesca Mana and Zerena have been very helpful and always happy to help throughout the transition. I would recommend anyone to use John Charcol.

Can not thank Adrian enough,made sorting my mortgage a very easy process

Jessica Childs at John Charcoal is a breath of fresh air in these times of misinformation. Jessica is a good communicator and always answers questions with clarity and detail to enable good decision making. I have received her support for 8 years and would throughly recommend without reservation.

I Would like to thank Adrian from John Charcol . Adrian Always answered messages straight away . Being self employed and in my 50s it was slightly more challenging I’m sure but now after a failed 1st attempt due to subsidence I now have my forever home . 🏠 thank you

I've used John Charcol, specifically Molly Wilsden, twice in the past 2 years. The firm is very good, Molly is exceptional. Nothing is too much trouble. I am a harsh reviewer and a 5 out of 5 means there is nothing they/she can improve on!! highly recommended.

We have worked with Molly Wilsden at John Charcol on multiple occasions, and I genuinely cannot recommend her highly enough.

Molly has been absolutely outstanding, not just with our most recent remortgage but also with previous mortgage arrangements. Her professionalism, dedication and willingness to go above and beyond have made a real difference every single time.

What really sets Molly apart is that she doesn’t simply arrange a mortgage and leave the rest to others. She takes genuine ownership of the entire process, proactively chasing solicitors, liaising with lenders, following up on outstanding paperwork and making sure everyone is working towards the same goal.

During our recent remortgage, there were several occasions when things could have been delayed due to communication and paperwork between the solicitors and the lender. Molly stepped in without hesitation, made the necessary calls, chased the relevant parties and kept everything moving. Her involvement was instrumental in getting everything completed successfully.

She is incredibly responsive, approachable and genuinely cares about her clients. Having someone so reliable looking after your interests makes what can otherwise be a stressful process significantly easier.

We are extremely grateful for all her hard work, both now and over the years. Molly is a real credit to John Charcol, and we would not hesitate to work with her again.

Thank you, Molly, for always going that extra mile. Truly exceptional service!

Molly Wilsden provided an excellent service throughout the process. She was professional, helpful and responsive, making the whole experience straightforward and stress-free. I would happily recommend her services.

I'm very happy with the service I received from John Charcol. I am a first time buyer, and unfamiliar with a lot of the processes involved in securing the mortage but Heidi, the Partner dealt with, was a great help at every stage.

Heidi went through things in good detail during the introduction, was quick to respond to queries, and would keep me regularly updated on developments.

She was also great at getting updates from my solicitors, and helping move the process along when I was chasing other parties.

I would definitely recommend John Charcol based on the service I received, and would use them again when needed.

Gareth Johnstone has been superbly helpful, i had not appreciated my job role would complicate mortgages so much but he navigated it positively and with reassuring confidence. He has a client for life now!

It's been a long-standing experience with this company, especially a great professional service by Andrew Nicholson, who's been very understanding and helpful throughout the process. Thank you very much. I definitely recommend this company.

Working with John Charcol is like entering a parallel universe where what should take no time takes for ever. Time moves very sloooowly there. My recommendation is don’t bother unless you want to waste vast amounts of your time. Avoid them like the plague. Don’t touch with a barge pole. They are useless beyond compare.Move on from the website now.  Don’t contact them unless you want to waste months of your life going around in circles and ultimately go nowhere.
 
You’d think that an organisation that’s been around for a few decades and charges a much higher fee than the rest would be remotely competent, but you’d be completely wrong. Their objective is clearly to achieve absolutely nothing, but take a very long time doing it.
 
They are a shambles. Talking to them is like talking with a deflating balloon.
 
Reading other bad reviews shows repetitive poor behaviour. Going OOO without an out of office, so it feels like you’ve been ghosted.

Frequent last-minute meeting/call cancellations.
Slow to reply and take forever to progress things.
Archaic systems that might have been leading edge in the Stone Age. Repeatedly asking for duplicate information.
 
The delays they cause will destroy the credibility you had with the vendor, estate agent and solicitor involved in the purchase you thought you’d make by using this useless organisation. You can ditch any plans you had and you will certainly lose money working with this lot because however much you want to keep your plans alive despite their immense efforts to destroy them, but there will come a time when you simply have to cancel them, crystallising your losses because Charcol’s incompetence means it’s not worth executing them anymore 
 
Honestly I think a bunch of 5-year-olds could do a better job than this shower as the level of competence they’ve shown is below that of. kindergarten children.
 
Having used several brokers over the years, I’d recommend none, but this parallel universe takes it to another level of abysmal. There is no way on earth I’d recommend this useless organisation. A bunch of salesmen with no substance behind them. Powered by geriatric mice struggling to operate the rusty mouse wheel that generates their power. Less speed and drive than that of Brian the snail from the Magic Roundabout.
 
It’s impossible to plan while working with this lot. Just when you think you’ve made a step forward, it suddenly goes backwards.
 
If you measured activity like it was on a heart rate monitor, it would be a flat line with erratic infrequent spikes in activity. All the signs of a dead person. 
If they really knew what they were doing, it wouldn’t take so many months to achieve nothing what so ever.
 
 

We would like to take this opportunity to thank Katherine and Alvin for all their hard work, guidance and support throughout the process.

We’ve felt their support from day one right through to completion, and it’s been a pleasure working with them both. We’re delighted that we chose John Charcol to handle our remortgage and are grateful for everything they have done to help us get here.

Thanks again for making the process such a positive experience.

Warm regards,
Rensley & Andrea

My second time using Louise at John Charcoal, again a flawless experience on what was not a simple case - highly recommend!

We first contacted Dan Watkins in 2023 before we moved to Manchester. Since then, he has seen us through two failed purchase attempts and then the third and final (very rocky) one that succeeded in the end. He has been amazing throughout - utterly supportive, always finding time to help in any way he can and provide a sounding board. He managed to secure a great mortgage offer and see us through a very challenging purchase. We always felt that he was there for us.

His colleague, Tega Agberhiere, was also great and very helpful. He kept us well-updated throughout and kept on top of the entire process with the bank and also our solicitor.

We are very grateful to them and would highly recommend John Charcol to family and friends.

Kristy Patel was outstanding and not only knowledgeable but great timely response to any questions I had however small or big.

Thanks Kristy for making a very difficult situation straightforward,

Molly Wilsden was very efficient and extremely helpful. She managed to help me find the right fixed rate mortgage to meet my needs and completed the paperwork in an extremely timely manner. Mollys efficiency has helped me save £200pm on my monthly mortgage payments and has made it more manageable. Very grateful ☺️