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Chards Coin and Bullion Dealer Reviews 

10,520
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,851 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professional, friendly, and helpful staff who make interactions pleasant and efficient. People appreciate the high quality of products, often described as minty and exactly as described, alongside a great selection of new and used items. Reviewers frequently highlight the competitive and transparent pricing, often finding the company offers the best deals compared to competitors, with clear margins. The delivery service is also commended for being quick, secure, and well-packaged, ensuring items arrive safely and on time. However, some people mentioned dissatisfaction with product condition or packaging, citing concerns about items not being adequately protected during transit or specific product faults.

What people talk about most

Service

Consumers find service to be positive, consistently describing it as professional, efficient, and excellent.... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Product

Reviewers mention positive feedback about product quality, with many customers consistently receiving items... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting competitive and fair... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service once again as always. Crystal clear pricing even down to a declared margin over spot on the coins pricing chart. Live pricing so that the price constantly reflects market movements. A wi... See more

Company replied

Rated 5 out of 5 stars

Another comfortable purchase from a Top Bullion Dealer. A great selection of new and used coins from around the world to suit every need and desire. Friendly staff are always willing to help new cu... See more

Company replied

Rated 5 out of 5 stars

Excellent as ever. Only one draw back when ordering pre-owned CGT free pre-owned silver. It's a bit disappointing when you get the ordinary. Brittanias. When you could have bought the straight out. O... See more

Company replied

Rated 5 out of 5 stars

Chards handled my distant selling skilfully. Very caring and reassuring conversations with good process in place to ensure a safe and secure delivery to them.They definitely demonstrated value and... See more

Company replied


Company details

  1. Gold and Silver Trading Company
  2. Coin Dealer
  3. Gold Dealer
  4. Investment Service

About Chards Coin and Bullion Dealer

Written by the company

Why Choose Chards Coin and Bullion Dealer?

At Chards Coin and Bullion Dealer, we’ve been helping people buy and sell precious metals since 1964. Trusted by investors for over 60 years, we’re proud to be one of the UK’s most established and respected, family-run coin and bullion dealers.

We believe in doing things the right way! With honesty, integrity, and transparency at the heart of everything we do. Whether you're a first-time buyer or a seasoned investor, we’re here to offer expert guidance, competitive pricing, and outstanding customer service.

We’re proud to be full members of the London Bullion Market Association. A LBMA membership is a mark of trust held by only a select group of dealers worldwide. But what truly sets us apart is our friendly and knowledgeable team. Chards' is still very much a family run business, and we ensure our customers feel valued.

If you're looking for a dealer you can rely on, we’d love to help you on your precious metals journey.

Quick Links Our Mission Statement

Chards Coin & Bullion Dealer facilitate the buying and selling of investment bullion at exceptional prices, empowering our customers to make informed decisions.

As a family-run business offering transparency, fairness, and options for all, we are committed to exceeding the expectations of our customers and helping them build a brighter financial future.

Contact Us

Our Blackpool team is available for contact on weekdays between 9.30am and 4:00pm. You can reach us by calling 01253 343081 or by booking a showroom appointment.

Our Hatton Garden team operates slightly different hours on weekdays, opening at 10:00 am and closing at 4:30 pm. You can contact our Hatton Garden office by dialing 020 8149 9777.

You can also keep up to date with new releases and news by following our social media pages: Youtube, LinkedIn, X, Instagram, Facebook and TikTok.

Additional Information

Our goal at Chards has always been to inform, educate, and inspire investors and collectors of precious metals. We strive to achieve this by publishing factual articles, and video content.


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

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4.8

All reviews

(10,520)

3,600 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As expected

As expected, first class service and delivery. Ordered the coin on Friday evening, received the following Tuesday. Great price, as item was on summer sale event.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, fast postage and good prices

July 28, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Mark,

Thank you for your review.

We're delighted to hear that you were pleased with our service, pricing, and speedy delivery. Providing great value alongside a fast and reliable experience is something we always strive for.

We appreciate your feedback and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Fabulous service

Fabulous service, had a few issues of my own but Chards were helpful and supportive throughout, quick and great communication

July 28, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Attia,

Thank you for your excellent review.

We're delighted to hear that, despite encountering a few issues of your own, our team was able to provide the help and support you needed throughout. It's especially pleasing to know that our communication was clear, responsive, and helped make the process as smooth as possible.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Competitive and professional service

Competitive and professional service. Recommended

July 21, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're pleased to hear that you found our service both professional and competitive. Providing great value alongside a straightforward and reliable experience is something we always strive for.

We appreciate your recommendation and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Quick good safe service

Quick good safe service. Used a few times now, and still will do in future.

July 21, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Gary,

Thank you for your review.

We're delighted to hear that you've continued to receive a quick, reliable, and secure service from Chards. It's especially rewarding to know that you've chosen to deal with us on multiple occasions and plan to do so again in the future.

We look forward to helping you again with your future purchases.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Excellent range excellent service

Excellent range excellent service. Bullion prices updated regularly.

July 21, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi James,

Thank you for your review.

We're delighted to hear that you've been pleased with both our range of products and the service you've received.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Lovely dealing with the whole team.

Lovely dealing with the whole team.. From the staff manning the phones.. To dealing in person with the London branch...

July 21, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're delighted to hear that you've enjoyed dealing with our team, both over the phone and in person at our London office. Providing friendly, professional service across all areas of the business is something we take great pride in, so it's wonderful to know that this has been reflected in your experience.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

The staff are always very helpful and…

The staff are always very helpful and professional. Items always received on time and well packaged. Would definitely recommend.

July 20, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Stephen,

Thank you for your review.

We're delighted to hear that you've consistently found our team helpful and professional. It's also great to know that your orders continue to arrive on time and well packaged.

Thank you for your recommendation and continued support. We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

The lowest prices available online

The lowest prices available online. Really rapid dispatch and delivery. Silver well packaged. Cannot recommend this company enough!

July 28, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Dylan,

Thank you for your excellent review.

We're delighted to hear that you found our prices highly competitive and were pleased with the speed of dispatch and delivery. It's also great to know that your silver arrived well packaged and in the condition you expected.

Thank you for your recommendation. We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Great Dealer to deal with.

I have always had a great buying experience with Chards and will continue to make future purchases with Chards due to their great prices, customer service and delivery service. I highly recommend this dealer.

July 27, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Stephen,

Thank you for your excellent review.

We're delighted to hear that you've consistently had a great buying experience with Chards. It's especially rewarding to know that our competitive pricing, customer service, and delivery continue to give you the confidence to return for future purchases.

We also greatly appreciate your recommendation. Thank you for your continued support, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Great service from Chards.

Great service from Chard's and definitely the best price's out there, looking forward to my next purchase! The only problem I had was the delivery Royal mail completely messed up the delivery which was supposed to be a special delivery as always with Royal mail it was special and stressful they are completely useless I know this is nothing to do with Chard's and it's not their fault but was wondering if there was an alternative delivery option I wouldn't even mind paying more as to not have to deal with Royal mail.

July 21, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Paula,

Thank you for your excellent review.

We're delighted to hear that you've been pleased with our service and found our prices to be among the most competitive available. It's wonderful to know that you're already looking forward to your next purchase.

We're sorry to hear that Royal Mail let the experience down on this occasion. While delivery issues are unfortunately outside of our control once an order has been dispatched, we completely understand how frustrating that can be.

Thank you for your feedback regarding alternative delivery options. We'll be sure to pass your comments on to the team, as it's always useful to hear what our customers would like to see in the future.

We appreciate your continued support and look forward to helping you again with your next order.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

I always have a great experience when i…

I always have a great experience when i buy from CHARDS. Best prices, Items arrive well packaged on time, I'm given the information on delivery and very satisfied.

July 27, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi James,

Thank you for your review.

We're delighted to hear that you always have a great experience when buying from Chards. It's especially rewarding to know that you value our competitive pricing, secure packaging, prompt delivery, and the updates we provide throughout the process.

We're pleased to hear that you're consistently satisfied with our service, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

excellent service

As always the service was excellent

July 29, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Roland,

Thank you for your review.

We're delighted to hear that you've once again received the excellent service you've come to expect from Chards. It's always rewarding to know that we're continuing to provide a positive experience for our customers time and time again.

Thank you for your continued support, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

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