Banner for Chards Coin and Bullion Dealer

Chards Coin and Bullion Dealer Reviews 

10,910
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 3,956 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff members are exceptionally polite, welcoming, and highly knowledgeable, which makes every transaction comfortable and pleasant whether buying or selling precious items. Consumers also note that both physical and digital products are of top quality, consistently offering fair and competitive pricing across their entire catalog. People often highlight the extremely secure packaging and the reassuring updates provided throughout the shipping process, ensuring orders arrive safely in pristine condition. Some reviewers were not happy with delivery, noting that it occasionally took a little longer than expected due to minor postal delays.

What people talk about most

Service

Users describe positive interactions with service, highlighting a consistently professional and helpful... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting promptness and secure... See more

Product

Customers consistently note positive experiences with product, highlighting the fantastic condition of items... See more

Price

Customers report great satisfaction with the pricing, consistently highlighting competitive and fair costs.... See more

Staff

Reviewers highlight positive aspects of staff, expressing deep appreciation for their helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lots of bullion dealers popping up, tik tok, WhatsApp etc and I’ve tried a couple of small buys, I had issues with both! Damaged mint PAMP bar, privy coins supposedly with capsules delivered loose, l... See more

Company replied

Rated 5 out of 5 stars

Amazing service. We use a lot of bullion dealers but came across Chards when looking for two specific silver proof coins that were out of stock everywhere else, including Royal Mint. The coins were or... See more

Company replied

Rated 5 out of 5 stars

Chards is a welcoming organisation. The staff were honest in my opinion and quite informative. I arrived half an hour early after a long bus and train journey and they were very accommodating. The st... See more

Company replied

Rated 5 out of 5 stars

I have dealt with chards several times over the years and always found the staff very helpful, friendly and informative. Their products are competitively priced, I have always found them reliable trus... See more

Company replied


Company details

  1. Gold and Silver Trading Company
  2. Coin Dealer
  3. Gold Dealer
  4. Investment Service

About Chards Coin and Bullion Dealer

Written by the company

Why Choose Chards Coin and Bullion Dealer?

At Chards Coin and Bullion Dealer, we’ve been helping people buy and sell precious metals since 1964. Trusted by investors for over 60 years, we’re proud to be one of the UK’s most established and respected, family-run coin and bullion dealers.

We believe in doing things the right way! With honesty, integrity, and transparency at the heart of everything we do. Whether you're a first-time buyer or a seasoned investor, we’re here to offer expert guidance, competitive pricing, and outstanding customer service.

We’re proud to be full members of the London Bullion Market Association. A LBMA membership is a mark of trust held by only a select group of dealers worldwide. But what truly sets us apart is our friendly and knowledgeable team. Chards' is still very much a family run business, and we ensure our customers feel valued.

If you're looking for a dealer you can rely on, we’d love to help you on your precious metals journey.

Quick Links Our Mission Statement

Chards Coin & Bullion Dealer facilitate the buying and selling of investment bullion at exceptional prices, empowering our customers to make informed decisions.

As a family-run business offering transparency, fairness, and options for all, we are committed to exceeding the expectations of our customers and helping them build a brighter financial future.

Contact Us

Our Blackpool team is available for contact on weekdays between 9.30am and 4:00pm. You can reach us by calling 01253 343081 or by booking a showroom appointment.

Our Hatton Garden team operates slightly different hours on weekdays, opening at 10:00 am and closing at 4:30 pm. You can contact our Hatton Garden office by dialing 020 8149 9777.

You can also keep up to date with new releases and news by following our social media pages: Youtube, LinkedIn, X, Instagram, Facebook and TikTok.

Additional Information

Our goal at Chards has always been to inform, educate, and inspire investors and collectors of precious metals. We strive to achieve this by publishing factual articles, and video content.


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(10,910)

3,675 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Service

I don't have my money yet. But I am sure I will!! I sold them a load of eclectic silver bullion in the form of very fine coins, less fine coins and bars, much of it tarnished. But they lumped it all together at spot
It was then I realised they make their money on selling the good stuff at a profit!!

Fine by me, and thank you Kieran, the specialist who dealt with us.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

We always have a great experience with…

We always have a great experience with Chards. They were expecting us and handled our visit with courteousness and efficiency.

August 20, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Samantha,

Thank you for your kind feedback.

We’re delighted to hear that you consistently have a great experience with us and that your visit was handled with courtesy and efficiency. It’s important to us that every customer feels welcomed and well looked after, so it’s wonderful to know that our team was ready for your arrival and provided a smooth experience.

We truly appreciate your continued support and look forward to welcoming you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Faultless

Faultless, 8 Fine silver britanias swiftly delivered to my address. Best price for silver I could find from a reputable dealer. Packaged with care, with a little mint, a classy touch.

September 2, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Jack,

Thank you for your fantastic feedback.

We’re delighted to hear that you chose Chards to buy your Silver Britannias and that your order arrived swiftly.

It’s especially rewarding to know that you found our pricing to be the best among reputable dealers. We're also glad the little mint was appreciated.

Your comments describing the experience as faultless mean a great deal to the team. Thank you for your support, and we look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Great customer service

Great customer service and easy to use website. I always feel I'm in safe hands, along with my money!

August 28, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Lynn,

Thank you for your kind feedback.

We’re delighted to hear that you’ve had a positive experience with both our customer service and website. Knowing that you feel safe and confident when dealing with us is one of the highest compliments we can receive, especially when investing in precious metals.

We truly appreciate your continued support and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Great service by Derek

Great service by Derek. Everything went off like clockwork. I felt looked after and secure.
I can't fault the service.

August 20, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Trevor,

Thank you for your kind feedback.

We’re delighted to hear that Derek provided such excellent service and that everything went like clockwork during your visit. Making our customers feel well looked after, informed, and secure is extremely important to us.

We’ll be sure to pass on your kind words to Derek. Thank you again for your support.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Highly recommended

Really easy and efficient way to purchase my precious metals

August 28, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Philip,

Thank you for your kind feedback.

We’re delighted to hear that you found purchasing your precious metals with us easy and efficient. Providing a straightforward, secure, and hassle-free experience is exactly what we aim to deliver.

We truly appreciate your support and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Great prompt experience

Great prompt experience

August 21, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your feedback.

We’re delighted to hear that you had a great, prompt experience with us. Providing a fast, efficient, and reliable service is exactly what we aim to deliver.

We truly appreciate your support and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

5 stars again.

I've bought from Chards several times previously. Excellent transaction again. Easy to navigate website and quick delivery. Ordered on Tuesday, delivered on Thursday. Another 5 star experience.

August 27, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Dean,

Thank you for your review.

We’re delighted to hear that you had another excellent experience, and that you found our website easy to navigate and the delivery service quick and reliable.

Your “another 5-star experience” means a great deal to the team, and we truly appreciate your loyalty.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Steve,

Thank you for your review. We're delighted to read you found our service to be excellent. It's always fantastic to read this from a returning customer.

We look forward to helping you again in future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Very honest and a nice surprise thank…

Very honest and a nice surprise thank you

August 20, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Robert,

Thank you for your kind feedback.

We’re delighted to hear that you found us honest and that we were able to provide a pleasant surprise. Comments like yours mean a great deal to the team and are exactly what we strive for.

We truly appreciate your support and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Trusted provider

Very easy to navigate the website, transparent pricing and kept informed by e mail and arrived on time.

August 27, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Mike,

Thank you for your kind feedback.

We’re delighted to hear that you found our website easy to navigate, appreciated our transparent pricing, and felt well informed throughout with our email updates. It’s great to know that your order arrived on time and met your expectations.

We truly appreciate your support and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Very good

Very good, professional service

August 27, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Nicholas,

Thank you for your kind feedback.

We’re delighted to hear that you found our service very good and professional. Providing a courteous, knowledgeable, and efficient experience is exactly what we strive to deliver for every customer.

We truly appreciate your support and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Ordered online on a Wednesday delivered Friday

Ordered online on a Wednesday, delivered on Friday lunchtime. I had telephoned a couple of weeks prior to "sound" things out. Call taker was very informative.
In short the whole experience was brilliant and "as it said on the tin".
The piece of Chards Blackpool Rock was a "sweet" touch, pun intended.

August 27, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Glenn,

Thank you for your fantastic feedback.

We’re delighted to hear that your order placed on Wednesday was delivered by Friday lunchtime, and that your experience with us lived up to expectations from start to finish.

It’s also great to know that when you called beforehand, our team was able to provide the information and reassurance you needed. We always aim to ensure customers feel confident and well informed before making a purchase.

And we're glad you enjoyed the piece of Chards Blackpool Rock too.

We truly appreciate your support and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Sean,

Thank you for your feedback.

We’re delighted to hear that your coins arrived quickly and that you were pleased with their quality.

We truly appreciate your support and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

My first bullion purchase today

My first bullion purchase today. I visited Derek, Amanda and staff at Blackpool branch who were so professional, welcoming and knowledgeable. I will make future purchases with Chards and wouldn’t go anywhere else. I highly recommend Chards 👍

September 1, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Paula,

Thank you for your fantastic feedback.

We’re delighted to hear that your first bullion purchase was such a positive experience and that Derek and the rest of the Blackpool team made you feel so welcome. Providing professional, knowledgeable, and friendly service is exactly what we strive for, especially for those starting their precious metals journey.

It’s wonderful to know that you plan to make future purchases with Chards and wouldn’t go anywhere else. Your recommendation means a great deal to us, and we truly appreciate your support.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Slick and professional.

Phoned up with an inquiry and was delt with promptly and professionally. Have used Chards before and wouldn't hesitate to use again. I bought a coin from them (2nd time) and found them to be courteous and easy to deal with.
Well done Chards.

September 1, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Geoff,

Thank you for your kind feedback.

We’re delighted to hear that your enquiry was handled promptly and professionally, and that your experience purchasing a coin from us was once again a positive one. Providing courteous, straightforward service is something we take great pride in.

It’s especially rewarding to know that you’ve chosen to return to Chards and wouldn’t hesitate to use us again. Thank you for your continued support and trust in our team.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Very good service

Very good service

August 20, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Paul,

Thank you for your kind feedback.

We’re delighted to hear that you received very good service and had a positive experience with us. Your support is greatly appreciated, and we look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

always on time with posting,good value…

always on time with posting,good value products and correct items delivered plus a free chards rock sweetie

August 20, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your kind feedback.

We’re delighted to hear that you continue to receive your orders on time, with the correct items delivered and good value throughout. It’s also great to know that the complimentary piece of Chards rock was enjoyed.

We truly appreciate your continued support and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look