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Chards Coin and Bullion Dealer Reviews 

10,897
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 3,956 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff members are exceptionally polite, welcoming, and highly knowledgeable, which makes every transaction comfortable and pleasant whether buying or selling precious items. Consumers also note that both physical and digital products are of top quality, consistently offering fair and competitive pricing across their entire catalog. People often highlight the extremely secure packaging and the reassuring updates provided throughout the shipping process, ensuring orders arrive safely in pristine condition. Some reviewers were not happy with delivery, noting that it occasionally took a little longer than expected due to minor postal delays.

What people talk about most

Service

Users describe positive interactions with service, highlighting a consistently professional and helpful... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting promptness and secure... See more

Product

Customers consistently note positive experiences with product, highlighting the fantastic condition of items... See more

Price

Customers report great satisfaction with the pricing, consistently highlighting competitive and fair costs.... See more

Staff

Reviewers highlight positive aspects of staff, expressing deep appreciation for their helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lots of bullion dealers popping up, tik tok, WhatsApp etc and I’ve tried a couple of small buys, I had issues with both! Damaged mint PAMP bar, privy coins supposedly with capsules delivered loose, l... See more

Company replied

Rated 5 out of 5 stars

Amazing service. We use a lot of bullion dealers but came across Chards when looking for two specific silver proof coins that were out of stock everywhere else, including Royal Mint. The coins were or... See more

Company replied

Rated 5 out of 5 stars

Chards is a welcoming organisation. The staff were honest in my opinion and quite informative. I arrived half an hour early after a long bus and train journey and they were very accommodating. The st... See more

Company replied

Rated 5 out of 5 stars

I have dealt with chards several times over the years and always found the staff very helpful, friendly and informative. Their products are competitively priced, I have always found them reliable trus... See more

Company replied


Company details

  1. Gold and Silver Trading Company
  2. Coin Dealer
  3. Gold Dealer
  4. Investment Service

About Chards Coin and Bullion Dealer

Written by the company

Why Choose Chards Coin and Bullion Dealer?

At Chards Coin and Bullion Dealer, we’ve been helping people buy and sell precious metals since 1964. Trusted by investors for over 60 years, we’re proud to be one of the UK’s most established and respected, family-run coin and bullion dealers.

We believe in doing things the right way! With honesty, integrity, and transparency at the heart of everything we do. Whether you're a first-time buyer or a seasoned investor, we’re here to offer expert guidance, competitive pricing, and outstanding customer service.

We’re proud to be full members of the London Bullion Market Association. A LBMA membership is a mark of trust held by only a select group of dealers worldwide. But what truly sets us apart is our friendly and knowledgeable team. Chards' is still very much a family run business, and we ensure our customers feel valued.

If you're looking for a dealer you can rely on, we’d love to help you on your precious metals journey.

Quick Links Our Mission Statement

Chards Coin & Bullion Dealer facilitate the buying and selling of investment bullion at exceptional prices, empowering our customers to make informed decisions.

As a family-run business offering transparency, fairness, and options for all, we are committed to exceeding the expectations of our customers and helping them build a brighter financial future.

Contact Us

Our Blackpool team is available for contact on weekdays between 9.30am and 4:00pm. You can reach us by calling 01253 343081 or by booking a showroom appointment.

Our Hatton Garden team operates slightly different hours on weekdays, opening at 10:00 am and closing at 4:30 pm. You can contact our Hatton Garden office by dialing 020 8149 9777.

You can also keep up to date with new releases and news by following our social media pages: Youtube, LinkedIn, X, Instagram, Facebook and TikTok.

Additional Information

Our goal at Chards has always been to inform, educate, and inspire investors and collectors of precious metals. We strive to achieve this by publishing factual articles, and video content.


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

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4.8

All reviews

(10,897)

3,642 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordered online on a Wednesday delivered Friday

Ordered online on a Wednesday, delivered on Friday lunchtime. I had telephoned a couple of weeks prior to "sound" things out. Call taker was very informative.
In short the whole experience was brilliant and "as it said on the tin".
The piece of Chards Blackpool Rock was a "sweet" touch, pun intended.

August 27, 2026
Rated 5 out of 5 stars

My first bullion purchase today

My first bullion purchase today. I visited Derek, Amanda and staff at Blackpool branch who were so professional, welcoming and knowledgeable. I will make future purchases with Chards and wouldn’t go anywhere else. I highly recommend Chards 👍

September 1, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Paula,

Thank you for your fantastic feedback.

We’re delighted to hear that your first bullion purchase was such a positive experience and that Derek and the rest of the Blackpool team made you feel so welcome. Providing professional, knowledgeable, and friendly service is exactly what we strive for, especially for those starting their precious metals journey.

It’s wonderful to know that you plan to make future purchases with Chards and wouldn’t go anywhere else. Your recommendation means a great deal to us, and we truly appreciate your support.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Slick and professional.

Phoned up with an inquiry and was delt with promptly and professionally. Have used Chards before and wouldn't hesitate to use again. I bought a coin from them (2nd time) and found them to be courteous and easy to deal with.
Well done Chards.

September 1, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Geoff,

Thank you for your kind feedback.

We’re delighted to hear that your enquiry was handled promptly and professionally, and that your experience purchasing a coin from us was once again a positive one. Providing courteous, straightforward service is something we take great pride in.

It’s especially rewarding to know that you’ve chosen to return to Chards and wouldn’t hesitate to use us again. Thank you for your continued support and trust in our team.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Very good service

Very good service

August 20, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Paul,

Thank you for your kind feedback.

We’re delighted to hear that you received very good service and had a positive experience with us. Your support is greatly appreciated, and we look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

always on time with posting,good value…

always on time with posting,good value products and correct items delivered plus a free chards rock sweetie

August 20, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your kind feedback.

We’re delighted to hear that you continue to receive your orders on time, with the correct items delivered and good value throughout. It’s also great to know that the complimentary piece of Chards rock was enjoyed.

We truly appreciate your continued support and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Really good experience with purchase…

Really good experience with purchase would throughly recommend to anyone thinking of using this company

August 27, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Kelvin,

Thank you for your kind feedback.

We’re delighted to hear that you had a really good experience with your purchase and that you would thoroughly recommend us to others. Providing a reliable, professional, and straightforward service is exactly what we aim to deliver.

We truly appreciate your support and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Very happy no problems with purchase or…

Very happy no problems with purchase or delivery

August 27, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Luke,

Thank you for your feedback.

We’re delighted to hear that you were very happy with your purchase and that everything went smoothly with both the ordering process and delivery. Providing a reliable, hassle-free experience is exactly what we aim to deliver.

We truly appreciate your support and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Safe and trustworthy

Simple process. Friendly service. Delivery was timely and safe.

August 17, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Dr Ip,

Thank you for your kind feedback.

We’re delighted to hear that you found the process simple, the service friendly, and the delivery both timely and secure. Providing a smooth and hassle-free experience from start to finish is exactly what we aim to deliver.

We truly appreciate your support and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Brilliant

Brilliant, great service buy with confidence….

August 26, 2026
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Reply from Chards Coin and Bullion Dealer

Hi Keith,

Thank you for your fantastic feedback.

We’re delighted to hear that you received brilliant service and felt confident buying from us. Providing a trustworthy, professional experience is exactly what we strive for, so your kind words mean a great deal to the team.

We truly appreciate your support and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Fast and efficient service.

Fast and efficient service.

August 27, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Christine,

Thank you for your feedback.

We’re delighted to hear that you found our service fast and efficient.

We truly appreciate your support and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

I visited you at Blackpool and I found…

I visited you at Blackpool and I found that Derek was very helpful and professional.

August 17, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Rosemary,

Thank you for your kind feedback.

We’re delighted to hear that Derek provided a helpful and professional service during your visit to our Blackpool office. We’ll be sure to pass on your kind words to him, as they will be greatly appreciated.

Thank you for your support, and we look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Placed another order with chards and…

Placed another order with chards and needed some assistance on delivery times and order consolidation a quick call and all sorted by a professional chap called Adam. I am using Chards more and more as the price/ oz is competitive clearly shown and is often even competitive against peer to peer selling and would recommend them without hesitation.

August 19, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your fantastic feedback and for your continued support.

We’re delighted to hear that Adam was able to quickly assist with your delivery query and order consolidation, making the process straightforward and hassle-free. We’ll be sure to pass on your kind words to him.

It’s especially rewarding to hear that you are choosing Chards more and more, and that our transparent pricing and competitive premiums continue to offer excellent value. Your recommendation means a great deal to us, and we truly appreciate your confidence in our service.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Good price for the sovereigns and…

Good price for the sovereigns and prompt payment.

August 26, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your feedback.

We’re delighted to hear that you were pleased with the price offered for your Sovereigns and that payment was made promptly. Providing fair valuations and a smooth, efficient selling process is exactly what we aim to deliver.

We truly appreciate your support and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Very trusted company in a niche but…

Very trusted company in a niche but growing (and becoming crowded) market. Particularly like the way they reassure that precious metals are tested for authenticity. Service is slower than competitors I have used but maybe that’s because of the extra checks undertaken.

August 11, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Steve,

Thank you for your thoughtful feedback.

We’re delighted to hear that you view Chards as a trusted company and that our commitment to authenticity testing gives you confidence when purchasing precious metals. Ensuring that the products we buy and sell are genuine is extremely important to us, and we’re pleased this stands out as a positive aspect of our service.

We also appreciate your comments regarding turnaround times. We do take great care with our verification and fulfilment processes, and while this can occasionally add a little extra time compared to some alternatives, it helps us maintain the high standards of accuracy, security, and customer confidence that we strive for.

Thank you again for your support and valued feedback.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, Really happy with valuation, genuinely fair prices offered. Super easy process. Thank you ☺️

August 26, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Michelle,

Thank you for your kind feedback.

We’re delighted to hear that you were happy with the valuation and found the prices offered fair and genuine. Providing a straightforward, transparent process alongside excellent customer service is exactly what we strive to deliver.

It’s great to know the experience was super easy from start to finish. Thank you for your support.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Smooth as ever!

Smooth as ever! Always easy doing business, quality systems in place for a quick delivery.

August 25, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Elizabeth,

Thank you for your continued support.

We’re delighted to hear that everything was smooth as ever and that you continue to find us easy to do business with. It’s great to know that our systems and processes help provide the quick and reliable delivery experience you expect from us.

We truly appreciate your loyalty and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

First class service from Chards

First class service from Chards as always. My go to company for precious metals.

August 25, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi JM,

Thank you for your continued support and kind feedback.

We’re delighted to hear that you continue to receive first-class service from Chards and that we remain your go-to company for buying precious metals. Providing reliable service, competitive pricing, and a positive customer experience is exactly what we strive for.

Your loyalty means a great deal to us, and we truly appreciate your trust in Chards over the years.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Always good and reliable

Always good and reliable

August 24, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Edward,

Thank you for your kind feedback.

We’re delighted to hear that you continue to find our service good and reliable.

We truly appreciate your continued support and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

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