Chartway Federal Credit Union Reviews 

Was hung up on today by Ashley with Chartway, because she didn't like that I answered her question the dame way three times when she asked the same question three times. She then attacked the way I talked which is something I cant change. Very inappropriate. Seems to be an ongoing issue.

Terrible. I came here after a bad experience with Wells Fargo. Hasn’t even been a month and I am closing the account. The customer service is awful. They will hang up on you. Tried taking over $500 out of my account when I went to close it.

Chartway is a sinking ship. The most recent experience was an issue where online banking had system wide security bugs. I had to call in to start a transfer to an external account. They managed to pull money from the external account after confirming it was a transfer out of Chartway. Leave as soon as you can. These kinds of things keep happening.

They are the MOST frustrating finance company to deal with & that's saying a lot, since finance company's in general are hard to deal with. First of all their app makes it hard to make payments on your account/loan. Now, however, my husband, their member & borrower has passed & they have a buyer for the loan that is willing to pay out the loan, but they aren't willing to speak to me or my husband's sister who is offering to pay out the loan without there being an official executor 4 his estate. Infact they say they won't even talk to us to repossess the loan item without there being an executor. I tried to explain to them that my state allows for spousal allowance clause, but they insists on going the more expensive executor route, which I can't afford. As you can guess my husband passed without a will, so you have to go to court to become an executor & I was tolled that process could be up to $500 to complete. When they could just accept state law, accept the lump sum buyout & be done. Have you ever heard of something so illogical & costly for both sides?

Crooks I changed ins. Company for a car I have and received a letter wanting proof of ins. Or they would charge a ins fee of about double what normally pay.So I sent them the proof in an email to there insurance department today received aletter letting me know I have been charged $150 for this month when I checked I realized I had already been charged $300 last month when I contacted them they claimed to have not received the email but claimed the email address I sent it to is correct hummm sounds like somebody isn't doing there job not a problem I will be switching over to truliant credit union tomorrow dont trust this place shady tactics to see if your watching your money

We've had accounts with Bank of America & Wells for 30+ years and both of those banks have extremely bad service, horrible!

We opened an account with Chartway about 3 years ago and the service has been exceptional.

Boa & Wells have abandoned customer service and just shift you around from one person, or robot, to another, until you get tired of waiting and simply hang up.

Chartway has video banking which allows you to speak with a banker within minutes.

Nothing but good things to say about Chartway, and as a mortgage banker myself, their mortgage rates are much better than most banks, with little to no fees. And they have a very easy/user friendly loan process too.

I like this app in all sides even when it comes to Whatsapp, there are no issues related. Thanks to the Chatway Team

Was approved for a vehicle loan through Chartway Federal Credit Union, but after approval, the loan officer would not respond to emails or phone calls in regards on how to proceed. I had to go with a different financial institution that had local loan officers I could see in person and talk to. Huge waste of time and I now have to figure out how to make sure this first loan is canceled. DO NOT USE!

The worst bank portal and customer service. No one picks up the phones for a long time. One cannot pay down as this bank put a limit on pay offs so they can keep charging interest.

Their Portal is so complicated that even their own employees acknowledge the fact.

Have already sent the bank my feedback a while back and no reply yet

After activating a replacement debit card I tried to reset my pin number. I was unable to do this because the customer service people couldn't comprehend my problem. Chartway should quit pretending that they have a customer service department.