CheapCaribbean Reviews 

I purchased the "Cancel for Any" reason Insurance. Had to cancel due a Family Emergency. $0 Refund of over $500. ABSOLUTELY WORTHLESS. Lesson Learned.

Catalonia Royal Bavaro hotel all inclusive adults only in Punta cana, DR. They checked me in a roach infested room. Then I had to prove to them that there's roaches in the room with pictures, and even then they asked me if it would be okay if I stay in the room so they can disinfect it. I told them I already told the cleaning lady over the span of 2 days and she said she would take care of it but never did. I said I'd like another room please and they finally obliged. Then in the new room, the air conditioner was so loud I had to cover my ears with pillows. I didn't sleep well at all because of that and the sight of roaches. This was by far the absolute worst and most negligent hotel resort I've ever been to. Also the beach is full of seaweed/sargassum so you can't swim which was a huge disappointment for me. They advertised a nice beach shore but there was no such thing and on top of that the beach had a very unpleasant fish smell. My flight leaves at 110pm and they scheduled my driver to pick me up at 905am and it only took 25 mins to get to the airport. I had to rush having breakfast and rush checking out only to come here and wait from 930am to 110pm at the airport. Saying I'm disappointed is an understatement at this point. Never again will I visit Punta Cana, DR. My first and last time. Big waste of time, money, and the hassle of traveling. Instead of going back home feeling relaxed, I'm returning home totally unsatisfied and with a headache. What a shame. Catalonia Royal Bavaro hotel all inclusive adults in Punta cana, Dominican Republic avoid this place at all costs unless you like roaches in your room and a beach front filled with sargassum

⭐️Royalton splash punta cana
Very disappointing experience — would not return

I’ve been visiting Punta Cana every year for the past 7 years, and honestly, this was my worst experience ever. I wish to give negative star. The management at Royalton Splash needs to seriously improve their hospitality and customer service. We paid for an all-inclusive vacation, but we never felt welcomed or valued.

When we checked in, our first room smelled terrible. After a lot of effort, we were finally moved to a room on the 3rd floor with no elevator. I explained that I had a baby and needed a 1st-floor room because carrying the baby and stroller up and down several times a day was very difficult, but they refused to help.

There was also no open buffet at the resort. We had to go to the neighboring property to eat, where the dining area was open and not properly air-conditioned. The food selection was very limited, and the extreme heat made the experience even worse.

Even small requests were a problem. One time, a staff member was walking by with snacks, and when I asked for a bag of chips for my kids, he refused. I also called room service for snacks, since this is an all-inclusive resort, but nothing was ever delivered.

Overall, the service, food, and management were far below what I expected. I’ve stayed at many resorts in Punta Cana, and this was by far my worst experience. I would not return to Royalton Splash or recommend it to my family and friends.

Worst trip travel-wise! Watch out if you book the trip directly through the CheapCaribbean.com website. We had booked a 5 night All Inclusive to travel to Costa Rica and chose the Occidental Papagayo. The flights that were provided were through San Jose main international airport, which indicated a 3 hour drive to the hotel. To our utter dismay, the drive took 7.5 hrs through the worse traffic and road construction. What we later learned that there is an airport in Liberia which is 20 minutes from the hotel and CheapCaribbean did not provide that option through their website! I called customer service for an explanation however, all I received was a pathetic apology! Never again! This would have never happened with Expedia or any other company.

I purchased travel insurance…only to find out it’s 3rd party!!! Why would I pay 100 for insane it’s only 100 at the resort to be seen!!! Furthermore you gotta put up your money and hope to be reimbursed!! Cheap carribean needs to be transparent

​1/5 Stars – Cancelled Booking After Confirmation
​I booked a vacation through CheapCaribbean and received a full booking itinerary. Two days later, after I had already arranged non-refundable parking and taken time off work, CheapCaribbean cancelled my booking without an adequate resolution or alternative solution.
​This unexpected cancellation caused significant disruption to my travel plans and schedule. Based on this experience, I cannot recommend booking through them due to the lack of reliability in honoring confirmed itineraries

Overall, booking our vacation through CheapCaribbean was easy and straightforward. The website was user-friendly, and both our flights and hotel reservation were exactly as booked. Everything went smoothly from that standpoint, and there were no surprises when we arrived.

Where I believe there is room for improvement is in communication and providing travelers with complete information before departure. One of the hotel's main pools was closed for maintenance during nearly our entire stay and only reopened the day before we left. This was never mentioned during the booking process, and it would have been helpful to know in advance.

Another disappointment was customer support during our vacation. We were provided with an email address to contact if we needed assistance while traveling. Unfortunately, when I reached out with a concern during our stay, I never received a response.
Overall, CheapCaribbean delivered what was promised regarding our flights and accommodations, and the booking experience itself was very positive. I would simply encourage better communication about significant resort maintenance and more responsive customer service for travelers who need assistance while they are away from home.

They offer me a package that included seat and free baggage included. When I arrived at airport, we had big headache since we had no seats reserved. We had to make a long line to get seats and pay for them and we had also to pay for bags. It came that we had to pay extra (289.00) dollars for those for those things. I call them and they told me that it was the airlines fault. I didn't do no deal with the jetblue airlines; it was with cheap Caribbean vacations. They lost a client, won't use them again.

These people denied me a refund provided directly to me by the hotel and held half of it as a credit to force me to use their horrible service again. This after they denied me the credit when I asked them first before I left for the trip and the torchure they put me through booking the trip! They are unethical and thieves and my next letter is to the BBB!

I wanted to update this that as of 06/24 CheapCaribbean Has made this right and issued me the credit to me!!!
And it was much appreciated.

I have booked travel through Expedia and Trip Masters for years and have NEVER had an issue. However, my recent experience with CheapCaribbean has been an absolute nightmare.

If you need to change or cancel a trip, beware of their customer service. I called four separate times to get a refund for a portion of my vacation, and I was given a completely different amount every single time:

Call 1: Quoted a $586 refund.

Call 2: Quoted a $536 refund.

Call 3 (just one hour later): Refund suddenly dropped to $92.

Call 4: They completely flipped the script and claimed NOW I OWE THEM MONEY!

Their billing is completely inconsistent, their customer service agents have no idea what they are doing, and their hidden fees/penalties are predatory. I will never use them again and strongly recommend sticking to reliable platforms like Expedia. Save yourself the stress and money: NEVER BOOK WITH CHEAPCARIBBEAN!

Do not use this service. Booked w them and two months later the exact same dates, flights, and resort were 700 a person cheaper and they wouldnt offer a price match or refund, also unless you pay crazy amounts for cancelation insurance your screwed if prices change like this. Also they lied and told me they would help w the refund and about 40 emails and lots of time wasted they just ghosted me and stopped responding and never helped. Horrible service. Our other friends booked through other travel services and had no issues getting a refund for the lower pricing (and they did not have cancellation insurance). I will never again book w cheap carribean or their other companies like apple vacations, they lost a great customer that travels and booked a-lot w them because of this single experience in May 2026.

I traveled alone with my 20-month-old child, and my itinerary clearly stated that she was an infant. However, I later discovered that I had been charged as if I were traveling with two adults—including hotel accommodations, food, transportation, and even a second airplane ticket. CheapCaribbean did not provide an itemized receipt, so I had no way of knowing exactly what I was paying for until just two days before departure.

Once I realized the issue, I contacted customer service repeatedly—more than 20 times—and every response was the same: “We’re sorry, it must have been a mistake.” No one was able to explain how this happened, correct the billing issue, or offer a meaningful resolution.

I was also extremely disappointed with the hotel arrangements. My baby and I had to move rooms three nights in a row due to serious issues, including a cockroach infestation and a room with malfunctioning air conditioning. Having to repeatedly relocate while traveling alone with a young child made the entire experience even more stressful and disruptive.

Overall, I am very disappointed by the lack of transparency, accountability, and customer care. I trusted CheapCaribbean with an important trip, and unfortunately, the experience fell far below expectations.

Scammers! They utilized a bait and switch technique with us. We purchased two vacation packages from them 8 weeks before the departure date. Four weeks later, they emailed and said that our direct flights with WestJet had been replaced with 1-stop flights on United Airlines, arriving 4+ hours later than the original itinerary, for an extra $280(!) per person. So not only did we get inconvenient flights, but we were also supposed to pay $560 for them, or they would refund us with some travel credits.

About 3 hours were wasted on phone conversations with their support, with wait times of more than 1 hour each. One support representative also played dumb: "That's not your reservation number. Give the correct one... Wrong... Wrong... That's not your number! I can't hear you... Hello? Hello?" and hung up. A third agent assured us we would receive the full paid amount in the form of credits, but they refunded only 40%.

Back then, we also found out that this flight with United Airlines was only $40 more expensive, NOT $280!

And in case you don't know — such a drastic change of itinerary is considered a "significant change," and by law, it must be fully refunded by the merchant in the original payment method, regardless of the merchant's own terms and conditions.

So, while our case is still in dispute with the bank, I must warn you all — don't fall for their low rates. They will find a way to extort much more money from you, so you will end up paying more than you would with other travel agencies.

We had a very frustrating and disappointing experience booking through CheapCaribbean. What started as an exciting trip quickly turned into a stressful and unfair situation.

After booking our trip, the company changed the itinerary and increased the overall cost. The new price they expected me to pay was actually *higher* than if I had simply gone onto their website and rebooked the exact same trip ourselves (which was still higher than original price). That alone felt misleading and unreasonable.

When we contacted customer service, we were told that we could cancel for a full refund and then rebook at the lower price. That seemed like a fair solution, so we agreed. However, the very next day, we were told something completely different — instead of a full refund, we received a flight credit, and canceling would come with penalties. This directly contradicted what we had been promised.

It feels like the burden of their pricing changes and internal miscommunication is being pushed onto the customer. Why should consumers be penalized for trying to correct a situation that wasn’t their fault in the first place?

Overall, this experience felt deceptive and poorly handled. I would strongly caution others to double-check everything and be very careful when booking, as the pricing and policies do not seem to be applied consistently.

I booked my trip through Cheap Caribbean to go to Saint Martin at an all-inclusive hotel… The experience was not what I expected. We booked a week trip my husband and I cut it short by two days due to the awful experience . While I was there, I tried to reach out to Cheap Caribbean, and they kept on pacifying me. I tried to explain to them that.The food was awful, the staff was not helpful, the cleanness was not up to speed… Etc… I contacted Cheap Caribbean to see if they could accommodate us in anyway for a refund for the two days that we left and they were not helpful at all they sent you through all kinds of hoops to try to get your money back, which they know is pretty much impossible, but that is their way to push you away from them dealing with you directly.. I also took out insurance on this trip.. i will never book with this company again be aware!!!!!

I booked a trip to Mexico, and initially the process was smooth. The booking was simple, and all pre-trip information was provided in a timely manner. However, when my flight was canceled due to weather, everything quickly fell apart.

I attempted to contact Cheap Caribbean for assistance in reaching the shuttle service and resort, but I was left on hold for hours without ever speaking to a representative. I also sent an email to the provided contact address during my trip, but never received a response. The chatbot was no help either—it repeatedly directed me back to the same phone number and email.

Days later, I received a follow-up email asking if I had made it to my destination, which was frustrating given the complete lack of support when I actually needed it. The entire experience was incredibly stressful, and due to the poor communication and lack of assistance, I will not be using this service again.

I would rate negative 10bat this point. I booked a vacation, hours later I learned my dad had cancer and needed treatment. This company gave me a credit, despite insurance I purchase, despite I canceled 4 minutes before 24 hours.they gave me a credit. Refused ro refund my money. Now, they still won't refund my money, they are holding 1400 in money and giving me one year to use it. Meanwhile, I now need these funds to give my dad a proper funeral. They don't care. Do not book through them because if lige happens you're out

I booked a vacation package through CheapCaribbean from Canada, and all pricing appeared to be in CAD. There was no clear indication anywhere that I would be charged in USD.

However, after completing the booking, I was charged in USD, which significantly increased the total due to currency conversion. The amount initially shown was around $3264.50, but I ended up being charged approximately $4597.56 CAD. This is misleading and not transparent.

I contacted customer service multiple times and spent several hours on the phone. The agents acknowledged my concern but refused to take responsibility. Instead, they told me to contact the hotel, even though I booked directly through CheapCaribbean.

This shows a serious lack of transparency and accountability. I do not recommend using this service.

Horrible customer service. They failed to associate the sky miles number I provided during booking which caused over $300 in unnecessary fees (baggage etc.). Spent over 5 hours on the phone with cheap Caribbean for them to shirk responsibility and effectively blame the customer. I would suggest this platform to no one, and will not ever let my loved ones use this trip. Sounds great up front, but should you need any actual customer support during the process, prepare for the worst.

Worst experience ever.Have used for years.Will never use again.Should be relatively easy to book a trip not a bad nightmare.Would never recommend again.