I purchased a Chicco 5in1 back in January 2025 for our first born, number 2 on the way now and one wheel is missing. I reached out to them to see where in Ireland I could find a stockist of their re... See more
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See what reviewers are saying
They sent me a cot mattress unboxed and without any protection other than a thin bag. The wrapper had clearly been opened and closed. For something I'm buying for the safety of my child, quite concern... See more
Company replied
I'd visited the Baby and Toddler show and while visiting the Chicco stand I won a high chair. Unfortunately there was a glitch and I didn't receive the email with the code. Elle from Customer Servic... See more
Company replied
I’m pleased to say that Chicco has impressed me once again with its excellent customer service. I recently contacted the team regarding a missing base part for our Next2Me Forever crib, and I w... See more
Company replied
3.9
Great
41 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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I purchased a Chicco 5in1 back in…
I purchased a Chicco 5in1 back in January 2025 for our first born, number 2 on the way now and one wheel is missing. I reached out to them to see where in Ireland I could find a stockist of their replacement wheels. Ezmie was so helpful and has them ordered for me.
Thank you Ezmie for your quick and great service today.
November 5, 2026
Unprompted review
Reply from Chicco
Hi Sharon,
Thank you for your 5-star review!
We’re delighted Ezmie was able to help source and arrange the replacement wheel for you. We’ll be sure to pass on your lovely feedback and thank you for choosing Chicco for your growing family!
Kind Regards,
Tanya - Customer Service Operations Manager
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Consistently excellent customer service! 👍
I’m pleased to say that Chicco has impressed me once again with its excellent customer service.
I recently contacted the team regarding a missing base part for our Next2Me Forever crib, and I was genuinely impressed to receive a helpful response in less than an hour. The team promptly arranged for the missing part to be sent out, with delivery expected within the next couple of days.
It’s wonderful to see such a quick, professional and helpful approach to customer care. My previous experience with Chicco was already excellent, and this latest experience has only strengthened my trust in the brand.
Thank you, Chicco, for your continued support and for making things so easy and reassuring for your customers. You really do set a high standard for customer service! 🤗
October 20, 2026
Unprompted review
Reply from Chicco
Hi Yana,
Thank you for your 5-star review!
We’re delighted to hear that our Chicco Customer Service team was able to help so quickly with the missing part for your Next2Me Forever crib. Providing prompt, helpful and reassuring support is incredibly important to us, so it’s wonderful to know that we’ve continued to meet your expectations.
We really appreciate your continued trust in Chicco and your kind words about our team. Thank you for taking the time to share your positive experience with us!
Kind Regards,
Tanya - Customer Service Operations Manager
If I could rate 0 I would
If I could rate 0 I would. Absolutely appalling customer service. Ordered a product the first week of September for my baby (who is in NICU). Had been advised it would be delivered within a week. Did not receive order. Had to chase Chicco. Was advised it was never dispatched. A new order was sent. Again not delivered, and had to chase Chicco again. Third time, order again did not get delivered within the timeframe. Contacted chicco again, and AGAIN order not dispatched and advised it would take another week…. Absolutely APPALLING service. Will never order from this company again. I am now almost 2 months waiting for my order and no offer of a refund. Do yourself a favour and do not go near this company.
October 15, 2026
Unprompted review
Reply from Chicco
Hi Emma,
Thank you for sharing your feedback. We’re truly sorry for the repeated delays and frustration you’ve experienced, especially given the circumstances and the importance of receiving your order promptly.
We requested further information through Trustpilot so we could identify your order and contact you directly to help resolve this, but unfortunately, we haven’t received a response.
We’d welcome the opportunity to look into this and put things right, so please do get back in touch with the requested details.
Kind Regards,
Tanya - Customer Service Operations Manager
They sent me a cot mattress unboxed and…
They sent me a cot mattress unboxed and without any protection other than a thin bag. The wrapper had clearly been opened and closed. For something I'm buying for the safety of my child, quite concerning. I contacted them for a return and was told that they consider that wrapper normal. I would never recommend them after this.
October 1, 2026
Unprompted review
Reply from Chicco
Hi Riccardo,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your concerns regarding the packaging of your cot mattress. We completely understand how important it is to feel confident in the condition of a product intended for your child, and we appreciate why this experience would have caused concern.
Following your review, we requested some further information via Trustpilot so that we could identify your order, investigate what had happened and see how we could help resolve the matter. Unfortunately, we haven’t received the requested details, so we haven’t been able to look into this further.
We would still welcome the opportunity to investigate your concerns and work towards a resolution. If you’re happy to provide the information requested, we’d be pleased to contact you directly.
Kind Regards,
Tanya - Customer Service Operations Manager
Helpful Customer Services
I'd visited the Baby and Toddler show and while visiting the Chicco stand I won a high chair. Unfortunately there was a glitch and I didn't receive the email with the code.
Elle from Customer Services was very helpful and we had everything sorted within a few emails.
Brilliant service, thank you.
September 23, 2026
Unprompted review
Reply from Chicco
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to help resolve the issue with your competition prize quickly and efficiently. It’s wonderful to know that everything was sorted within just a few emails.
We really appreciate your kind words and will be sure to pass your lovely feedback on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
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Excellent customer service from Holly.
Excellent customer service from Holly.
I ordered the wrong crib contacted Chicco to change the order. Holly handled my request quickly and effectively ensuring a swift refund. I have now ordered the correct item. Thank you Holly!
September 17, 2026
Unprompted review
Reply from Chicco
Hi Clare,
Thank you for your 5-star review!
We’re delighted to hear that Holly was able to help you quickly and efficiently with your order and arrange your refund promptly. We really appreciate your kind words and will be sure to pass your lovely feedback on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Horrendously poor customer service by Sara
Horrendously poor customer service!
Sara picked up my email when I had ordered a Next2me Forever mattress and received a mattress that was clearly for another model. I had simply received an incorrect order as a mistake and should have been simply rectified however 1 week later I am still without the product I have paid for.
I have had excuse after excuse to say there is different variations of the model (there is not) to say my next2me forever is an end of line discontinued model (it is not). I have even measured the mattress I currently have and sent images with the dimensions which match perfectly the mattress I ordered off the website to show it is the correct one I ordered and still no response.
I find it ludicrous that a big company such as chicco would have such poor service! I purposely paid £12 extra to order directly from there website instead of from Amazon as I thought ordering directly would eliminate any issues however it has created more.
I expected a simple apology email for the inconvenience, send a returns label and we will have the correct product shipped to you with urgency. Instead it has now been 7 days and I am still without my product I have paid for and left with a product I cannot use.
I have tried to call today and get an automated voicemail from tower customer services. I have emailed again in the hope someone else can pick up the complaint and deal with it properly and efficiently.
So incredibly disappointing! I was going to buy a completely different next to me from chicco however the one I have is great it just needs a new mattress now and I’m so glad I didn’t not pull out over £300 for a new bed if this is the service I am experiencing. The excuses make it feel like I’m dealing with a Joe bloggs high street shop not a huge reputable company.
Disappointed and frustrated!
September 21, 2026
Unprompted review
Reply from Chicco
Hi Chloe,
Thank you for taking the time to share your feedback.
We’re genuinely sorry for the frustration and inconvenience caused by the incorrect mattress being sent to you. We completely understand how disappointing it must have been to wait for the correct product, particularly when this should have been resolved much sooner.
We’re pleased that we have now arranged and sent a replacement mattress to you. We sincerely apologise that this was not done at the outset and that your experience fell short of the level of service we aim to provide.
We appreciate your patience while we worked to put this right and hope the replacement resolves the issue for you.
Kind Regards,
Tanya - Customer Service Operations Manager
Fast efficient service
The customer service advisor Elle was so helpful, my query was dealt with really quickly and I was kept up to date.
Thanks Elle 😁
August 28, 2026
Unprompted review
Reply from Chicco
Hi Samantha,
Thank you for your 5-star review!
We’re delighted to hear that Elle was so helpful, resolved your query quickly and kept you updated throughout. We really appreciate your kind words and will be sure to pass them on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service
Great customer service, Julija was very efficient and helped me with a solution with fast responses. Would recommend contacting them as I had even purchased from a different vendor and they still helped.
July 8, 2026
Unprompted review
Reply from Chicco
Hi Nikesh,
Thank you for your 5-star review!
We’re delighted to hear that Julija was able to assist you with a quick and efficient solution.
Thank you for your recommendation and your kind feedback. We’ll be sure to pass your lovely comments on to Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
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Great customer service
Great customer service! The team were swift to resolve our issue and Ezmie was so helpful!
July 7, 2026
Unprompted review
Reply from Chicco
Hi,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team was able to resolve your issue quickly and that Ezmie was so helpful throughout.
Thank you for your kind feedback. We’ll be sure to pass your comments on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent Service
Sara went above and beyond helping. She kept me informed when the cot would be delivered. It was nearly next day delivery! It was just amazing service.
May 19, 2026
Unprompted review
Reply from Chicco
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Sara went above and beyond to keep you updated and ensure a smooth delivery experience.
It’s great to know you were happy with the service, and we really appreciate your kind feedback!
Kind Regards,
Tanya - Customer Service Operations Manager
Perfect Client Service
We needed a spare part and Keighley went above and beyond to find it for us. She literally couldn’t have been more helpful. Excellent customer service. Thank you
April 22, 2026
Unprompted review
Reply from Chicco
Hi Paul,
Thank you for your 5-star review!
We’re delighted to hear that Keighley went above and beyond to help source your spare part. It’s great to know you were so pleased with the support and service provided.
Kind Regards,
Tanya - Customer Service Operations Manager
We had a safety standards’ question…
We had a safety standards’ question about whether the Chicco Pocket Snack baby seat had a UK BSI reference number, even though the product’s manufacturer box had a EN (European Standards) reference supplied. Due to the urgency (a long story!) we phoned the helpline and Elle (Customer Services) was very professional in handling our call. She promised a response from the relevant management as soon as she could, and in the event her email response with the technical information arrived the same afternoon.
This was super service which resolved the query with our holiday letting agency immediately.
Thank you again Elle!
March 9, 2026
Unprompted review
Reply from Chicco
Hi John,
Thank you for taking the time to leave us such a great review! We're delighted to hear you had a positive experience with Elle.
Your feedback means a lot to the team.
Kind Regards,
Tanya - Customer Service Operations Manager
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Unable to find email address to contact…
Unable to find email address to contact with questions and the contact form on the website is not working.
March 8, 2026
Unprompted review
Reply from Chicco
Hi Zoe,
Thank you for your feedback. We're very sorry to hear about the difficulty you experienced when trying to contact us.
We always want to make it as easy as possible for our customers to get in touch. Our customer support team can be reached directly via email at chiccosupport@rkwltd.com, and we are always happy to help with any questions or concerns.
We did request some additional information so we could look into this further and assist you, but unfortunately we have not yet received a response. If you’re still experiencing an issue or would like support, please do contact us at chiccosupport@rkwltd.com and our team will be more than happy to help.
Kind Regards,
Tanya - Customer Service Operations Manager
excellent support
Julija has been an amazing – she resolved the issue with my faulty product very quickly and professionally. I am extremely satisfied with the service and truly appreciate the excellent support.
October 15, 2025
Unprompted review
Reply from Chicco
Hi Olha
Many thanks for your 5 star Trustpilot review regarding the excellent support your received from Julija at Chicco.
Julija is a real star when it comes to helping our customers and she was delighted to read your kind words.
Best wishes
Keith - Group Customer Services Manager
Fantastic after sales customer service
Fantastic after sales customer service. Quick precise and professional.
December 10, 2025
Unprompted review
Reply from Chicco
Hello Matt
I wanted to take the opportunity to thank you for your 5 star Trustpilot feedback.
Here at Chicco our customers comments and feedback are so important to us.
I was delighted to read how your recent enquiry was handled in a quick and professional way by our Team.
Regards
Keith - Group Customer Services Manager
Very friendly management especially…
Very friendly management especially working with special needs lovely prams high quality thank you
November 12, 2025
Unprompted review
Reply from Chicco
Hello Chloe
Many thanks for your wonderful comments about Chicco.
Please be assured our Customer Services Team are always available so if we can help in anyway please drop us a message - we'd love to hear from you.
Keith - Group Customer Services Manager
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I purchased a 5 in 1 baby hug pro and…
I purchased a 5 in 1 baby hug pro and the instructions manual is an absolute nightmare. I then made a desperate attempt at writing to customer service, fully expecting to be ignored. I was so pleasantly surprised by the helpfulness and prompt responses received from Julija. Thank you, Julija for helping out!
October 18, 2025
Unprompted review
Reply from Chicco
Hello Rita
Many thanks for taking the time to leave your 5 star Trustpilot review.
Here at Chicco our customers comments are so important to us.
I was so pleased to read how Julija from our Team helped with your recent enquiry.
If we can help with any enquiry in the future please feel free to drop us a message -we'd love to hear from you.
Keith - Group Customer Services Manager.
Awful - do not buy from here!
Ordered on Monday for next business day delivery (charged immediately) - it’s now Tuesday night next week and it’s still not here. Evri has not got any update on the delivery. Customer services lied and said it was on its way (claimed though they were doing us a favour by waiving the delivery charge - should you pay for something which was not provided I would ask?)
Pathetic excuse for customer experience and I wouldn’t recommend them to anyone!
October 6, 2025
Unprompted review
Reply from Chicco
Dear Tamara
Many thanks for taking the time to leave your valuable Trustpilot comments.
Here at Chicco we always welcome our customers comments and feedback as they allow us to review and wherever required improve upon the products and services we offer.
Customer feedback also allows us to provide a balanced and accurate response to the comments left.
I was sorry to learn of the delay with your order - having had the opportunity to investigate your enquiry in detail it is evident we could have handled your enquiry more effectively.
For this I must offer my personal and sincere apologies for the inconvenience caused.
At the time of your contact everything indicated that your parcel had successfully left our warehouse and was with our courier partners.
After further investigation it was established there was a technical error in transferring your parcel to our couriers network.
Here at Chicco we believe on the rare occasions that an error does occur we take the appropriate corrective action immediately.
I was pleased to learn one of our Leadership Team took ownership of your enquiry and ensured your order was dispatched to you as a priority along with acknowledging the inconvenience which had occurred.
It only leaves me to once again thank you for your valuable feedback.
Regards
Keith - Group Customer Services Manager.
GREAT PRAM AND CUSTOMER SERVICE
I bought a new Pram on the Chicco.co.uk website and was concerned because of previous reviews on Trustpilot, that they would not deliver on time, or other issues. I ordered on Friday evening and got the pram delivered on Wednesday morning in Northern Ireland. I followed up with Kayleigh on their customer service, and she was super welcoming and nice. I was able to get a free bear under the current deals on their website as well.
To make it short:
Customer service = 10/10
Pram = 10/10
Delivery = 10/10
I would recommend them to everyone.
October 7, 2025
Unprompted review
Reply from Chicco
Hello Gustavo
Many thanks for your wonderful comments about your recent experience with Chicco.
Here at Chicco our customers comments and feedback are so important to us and I was delighted to read how Kayleigh from our Team looked after your enquiry so well.
Best wishes
Keith - Group Customer Services Manager
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