Childrensalon Ltd Reviews 

I previously had good experiences with Childrensalon, but the handling of a faulty item has been extremely disappointing.

Joha leggings developed a hole after one wear. Since 7 November, I have repeatedly requested an identical replacement. Childrensalon confirmed that the item was available and reserved.

Customer service adviser Sade instead issued store credit without my agreement and told me to place another order. When challenged, she insisted that the correct procedures had been followed and emphasised her knowledge of consumer rights, while still failing to arrange the replacement requested.

I found her responses dismissive and unhelpful. A straightforward faulty-item complaint has become an exhausting exchange in which I keep repeating the same request. As of 11 November, there is still no confirmed replacement dispatch.

Great customer service, very quick response and amazing product

Helpful customer service. I phoned them and a lady phoned me back to resolve the problem quickly. Also easy to catch them on email. Lovely products

I have received my parcel very quick and I was impressed with nicely packed my items, thank you.

I placed a large order for my baby and never received it. Customer service told me it was marked as delivered, but on that date no one was home, our gate was shut, and the parcel was not left over the fence or anywhere on our property.
I asked for basic proof of delivery - a signature or photo - and they refused to provide it. Staff were extremely rude and made me feel like I was lying.
Under NZ consumer law, when a retailer arranges delivery they are responsible for getting the order to the customer. I have paid for goods I have not received and feel scammed and out of pocket. I will be escalating this to my bank and Consumer Protection NZ

Recently gone on maternity leave and excited to use a gift voucher from work (a pre-paid Mastercard card). Very happily chose lots of cute bits (well above giftcard value so just wanted to use for part payment) to then check out and card kept getting rejected. Contacted customer service and they don’t accept pre paid gift cards. Very silly, its 2026, update your system and you would have probably had a repeat customer for life.

I have shopped with ChildrenSalon for years and have always had a great experience, which is why this recent order was so disappointing.

I ordered a swimsuit on Saturday for my daughter that I needed for the following weekend, with delivery scheduled for Monday. Unfortunately, it never arrived. I received a text from DPD saying the parcel had been “delayed”, but I heard nothing from ChildrenSalon.

By Wednesday, the tracking still showed the parcel as delayed, so I contacted ChildrenSalon via live chat. The customer service adviser was vague and didn’t seem to know what had happened, only saying that DPD would “probably” return the parcel to them.

What disappointed me most was the lack of customer service. There was no apology, no offer of a replacement or goodwill gesture, and no attempt to resolve the situation. I requested a replacement, but by then the swimsuit was out of stock. I then asked for a refund but was told I would have to wait until the parcel was returned to their warehouse before they could process it.

I understand that delivery issues can happen and aren’t always the retailer’s fault, but the way the situation was handled was very poor. A simple apology, better communication, or some effort to help would have gone a long way. Instead, I was left without the item I needed and felt that my custom wasn’t valued.

Samantha was extremely helpful. She really went the extra mile to ensure that I managed to purchase what I required. Excellent customer service and support. Samantha is a real credit to Childrensalon. They are lucky to have her as an employee. ⭐️⭐️⭐️⭐️⭐️

Update - Unfortunately after ordering I realised the product was going to be too large!! Stupid me!! My own fault. I only read the length and not the other dimensions. Childrensalon were excellent. I sincerely apologised and they are sorting the issue out for me. You can trust this company. Don’t hesitate to buy from them.

I spent over £300 on a parcel that I never received, and Childrensalon has refused to take responsibility.
The parcel was allegedly delivered to someone called “Nicolas” — a person I have never heard of and who nobody in my building has been able to identify. I made enquiries with neighbours, and nobody has come forward as the recipient.
The so-called proof of delivery is nothing more than a photograph of a hand holding a parcel. There is no door number, no flat number, no building number, no entrance, and no identifying feature whatsoever that proves the parcel was delivered to my address.

What makes this even more frustrating is that this was not my first order with Childrensalon. They already had my correct delivery address and all my details saved on my account from previous successful orders. There was no new or incorrect address provided by me, so it is difficult to understand how they can simply rely on GPS data and claim the parcel was correctly delivered when there is no evidence that it reached me.
Despite this, Childrensalon considers the delivery successful and has refused both a refund and a replacement. Their only justification is GPS data showing that the driver was somewhere near the building. GPS does not prove that a £300 parcel was delivered to the correct person.
I am particularly disappointed by the complete lack of customer care. Rather than helping a returning customer who never received an expensive order, they immediately focused on avoiding responsibility.

If you are ordering low-value items, perhaps you are willing to take the risk. However, I would strongly advise against purchasing expensive items from this company. If your parcel goes missing, you may be left with no parcel, no refund, no replacement, and no meaningful support.
This has been one of the worst customer service experiences I have ever had.

I wanted to leave a positive review because, after placing my order, I came across some negative reviews about the returns process which made me quite anxious.

I purchased suits for my page boys from Childrensalon and, because I wasn’t sure on sizing, I ordered a few different options. Shortly after posting my returns back, I started worrying that I might have issues getting a refund, despite having carefully packed everything up and returned it in perfect condition.

I’m pleased to say my concerns were completely unfounded. The entire returns process was seamless and my refund was processed very quickly.

From start to finish, my experience with Childrensalon has been wonderful. The packaging was beautiful, the selection of products is absolutely stunning, and delivery was incredibly fast. I wouldn’t hesitate to order from them again.

I can’t wait to see my little boy and nephew looking amazing in their outfits on my wedding day. Thank you for such a fantastic shopping experience.

Jakub i give him 10/10 had helped with me order thank you jakub 🙏🏻

It was great at the time, but because of the wrong people and decisions, it got worse and worse!

Had an issue with a return was lost by royal mail, contacted childrensalon after 2 month of the return expecting them to say its to late, but they super friedly service were so polite and sorted it out!! top customer service!

Excellent service and items. Ordered on Sunday, arrived on Monday! Very impressed. Lovely packaging and a little bag of Haribo underneath for my son. I will definitely shop again.

I was buying in CS over 13 years. And every year it was getting worse and worse. My last experience was terrific. I made order from 3 March and it was for special event. I got my order only by 20 March with 2 weeks delay!! Of course it came too late for the event.
I needed many times continuously to contact customer service, they promised to write back but never did, they talked to me irrelevant and not interested, when I was asking why they didn’t know what was with my parcel ( they did not know exactly missing documents for custom ) and I was claiming why they didn’t have custom lawyer to deal with docs, the customer service did not accept any fault and was telling me repeatedly “how many EU clients they have”, probably I needed to understand that they don’t care if they lose one.
My pack came with 2 weeks delay and during all this time Childrensalon completely did not monitor situation , they never knew anything exactly , naming randomly every time different documents missing. They even wanted that online buyer like me would give to online shop Power of Attorney to act on custom (?!). When I already got my pack they finally wrote to me but telling that pack is still on custom and that custom needs my ID ( so it proves they are incompetent and did not monitor the situation with problematic delivery . )
They even did not try/offer me in such situation to call parcel back and resend it again with all needed documents. No, they prefer to budget on lawyers, budget few dollars to re-send pack which they don’t know how to move from custom..
And it’s not first time when THEY DO NOT KNOW WHAT CUSTOM NEEDS.

Prices are higher than by original brands, plus you pay 20% tax for EU orders and after all this you get irrelevant ignoring attitude, when the stuff points you that they don’t value you coz they have “lots of clients”

The item I picked cost £137 when I put it into the shopping bag. When I pay, it suddenly changed to over £200 and I can’t even request a refund. This is one of the items of my purchase, not to mention other items

I purchased clothing from this retailer for my children. They have refused to process my refund even after I sent their items back in the condition I got them in. They do not respond to emails. Their packaging is poor or non existent . Their delivery partner left my package outside and it was damaged. They refused to take responsibility or follow consumer law. Their reply below is nothing short of lies and deception in order to not refund. There is nothing luxury about them. Poor customer services and slow processing of orders, returns and refunds. STAY AWAY from them they will do whatever they can to not refund you. Their children’s clothes are unhygienic there are so many other places that provide better protection and good customer services. These people only make excuses for their incompetence

Amazing quality and loved the sale lol.
Packaging was perfect with a surprise pack of sweets which was a nice touch. Thank you. You have gained a faithful customer forever now my grandson is about to arrive.

Fantastic service. Received my parcel in 24 hours after purchasing. So the following day as promised. What is absolutely fabulous no plastic was used in packaging! I respect that.

Return RB881595 Childrensalon have taken my money and I’ve received no goods, refund or any further communication to the information I’ve given you.
I returned the above order on the 8th November asking for the items to be exchanged for a different size in the hope I would give them to my daughter (who is expecting) for Christmas.
I used your returns label and provided tracking details that the parcel was on the way to you. I provided the confirmation via the Royal Mail app. My understanding is this has not been received by you.
I have had several contact exchanges with your company and my most recent is with Charlotte at Customer Care.
She received all the information saying you would investigate this.
You have cancelled my request for an exchange order and have provided me with no satisfactory outcome to receiving an exchange or refund.
In addition, regardless of further communication to you by myself I have requested Charlotte to advise me what is happening and I have received no further communication.
My bank has advised me that using a prepaid returns label provided by you. You the retailer are responsible for the package under the consumer rights act and I should have received an exchange or refund.
The response to my return request has been unsatisfactory and does not meet the standards required under the Consumer Rights Act. I am asking for the return of the money I have paid you within the next 48hrs.
Regards Kathy Stanley