ChillCarve Reviews 

i’m a true size extra small but with no gear I always tend to size up. I’ve got everything in a size small and it was a perfect fit. The set I got was so extremely warm and easy to snowboarding in. Thank you so much.

Customer service is very unresponsive. It is very difficult to make a return: not only a £20 fee but customer service without explanation do not send the returns label. Would never buy from this site again.

The customer service was friendly and very quick to reply. The clothes were very good quality.

My all time favourite hiking trousers. Fit perfectly. Glutes be looking 10/10

The hiking trousers are really good quality, comfortable and perfect for hiking.

I originally ordered four pairs in different styles and sizes so I could try them on and keep my favourite. However, I realised there would be a return or exchange charge. The Chillcarve customer service team contacted me to explain their returns and exchange policy and check whether I still wanted to go ahead with my order.

They could easily have just sent the original order and made money from the returns, but instead they went above and beyond and kindly allowed me to change my order. Their communication was excellent, with quick and helpful replies throughout.

They also made sure my order was dispatched promptly so that I received it in time for my trip, which I really appreciated.

It’s refreshing to find a company that genuinely cares about its customers and goes the extra mile. Great quality products and fantastic customer service. I would definitely recommend Chillcarve and will happily shop with them again.

Good service and great quality of the ordered ski jacket. Fast shipping. Thanks!

I recently ordered a few items from Chill Carve and, while I wasn’t 100% happy with the fit of some of the products, the overall quality was great. I wanted to return a few items, but as my order had been split across two payment methods, I was initially faced with separate return fees, despite the items being intended to be part of the same order.

The customer service team was fantastic and provided quick, friendly and easy support in resolving the issue. The items I kept fit really well and are great quality, and even the items that didn’t suit me were clearly well made.

Overall, I’ve had a positive experience with Chill Carve, particularly thanks to their excellent customer service!

The quality of the pants didn’t match their price, which was quite disappointing.
High return fee.
Customer service was okay.

⭐⭐⭐⭐⭐ **An Outstanding Experience from Start to Finish!**

I am absolutely delighted with my experience with this company! The products are of excellent quality, delivery to Europe was incredibly fast (just one week!), and above all, the customer service is truly exceptional.

The team is wonderful, friendly, professional, and incredibly responsive. Every email I sent received a prompt and helpful reply, always with genuine kindness and care. Their dedication to customer satisfaction really goes above and beyond expectations!

It is so refreshing to find a company that is not only reliable and professional, but also genuinely caring and generous towards its customers.

**I wholeheartedly recommend them and would happily order again without hesitation!** A huge thank you to the entire team!

Great quality trousers!

Unfortunately I personally think the sizing is super small, I’m an average size 14 and the XL didn’t fit at all especially the pants. And I sized up as recommended on the back website.
It’s really disappointing. As the ski jacket and pants are a really good quality the colour was just what I was after. But measurements I think are slightly off and need looking at.
Customer service has been great though at arranging me a refund.

It’s a shameless reseller from Aliexpress selling it for double the price. The logo on their products doesnt even correspond with their own brand name🤣. If you want to buy the same product for 1. a cheaper price, 2. better return policy? Then just search BlackArmada Outside on Aliexpress :)

Be mindful of the delivery and returns fees which are very high. However, the product itself was lovely (but the sizing wasn't correct for me so an exchange needed) but customer services were very helpful.

Ordered two pairs of hiking trousers, one mesh lined and one fleece lined. Over the moon with them! I’ve tried for so long to find hiking trousers that were truly comfortable and these are PERFECT! Have already worn my mesh lined ones three times in the first week of having them. Excited to be taking my fleece lined pair to the Canadian Rockies next week! Will definitely purchase more in the future 😊

Thanks so much Chillcarve!

ChillCarve’s Miren Water-Repellent & Quick-Dry Hiking Pants are great quality and very stylish! Unfortunately, they did not fit how I desired so I had to return them, but their customer service was very helpful, thorough, and fast to respond back to my emails.

I’m very satisfied with both the customer service and the hiking pants. However, I was disappointed by the high return shipping costs and the requirement to take photos of all items before making a return, which I don’t find very customer-friendly. Overall, these points are why I can only rate my experience as good rather than very good.

Product looked okay but unfortunately didn’t fit. Exchange process is very protracted - you have to email back and gore and it’s £20 fee return from the UK!!

great clothes! great customer service, very responsive and very easy to deal with!

I had an awesome experience with ChillCarve!! The blue set I ordered fits amazingly, is super waterproof and reflects under flash which is SO COOL for night riding. I also bought pink mits which came with wrist guards which is handy. Absolutely obsessed, would definitely purchase from them again.

The customer service is on point and the quality is right good I would recommend this company amazing service.