Chilli Reviews 

Need more shipping options

Late deliveries and damaged products during the transportation.
Moreover, many of their products are not in a good quality and can disappoint you just in matter of a couple of weeks after receiving them.

The table we bought looks amazing .
The delivery was on time.

Swift and very good. No worries at all on payment, furniture or good bought.

I am very happy with my purchase! Both the Nibe Plus dining chairs and the Richeto dining table are beautiful and stylish. The chairs are comfortable, and the table has a lovely design with a premium

Breach of contract. Freud. Incitement to commit crime. Expensive but poor quality.

All good. The furniture is as described, only that the surface is a little bit grained but not too much, maybe it was described but I missed that. The instructions are good enough, ikea does usually a better job here however this was good. The shipment went through within the expected time 10 days out of 5-10, so all good there too.

Couch is nice but when assembling it, we noticed it was missing two holes for the bun foot so now the couch is awkwardly slanting on the ground. Delivery was fine tho and on time.

My experience with Chilli’s customer service has been extremely disappointing.

I have been trying to complete my return process for almost a month, and I am still waiting for the return labels and further instructions. The biggest frustration is the extremely slow communication. There is no phone support available, and email seems to be the only way to contact customer service. Even after receiving a reply, getting a response to the next email can take another week or longer.

As a customer, this is incredibly frustrating. I recently moved into a new home, and the furniture I am trying to return is still taking up space. My home is a mess, and I cannot properly organize it because I am left waiting without knowing when my return will be completed.

I understand that companies can be busy, but customers should not have to spend weeks chasing responses just to complete a return. The lack of timely communication and support has made this an unnecessarily stressful experience.

I sincerely hope Chilli’s management takes this feedback seriously and improves its customer service. Providing phone support, responding to emails within a reasonable timeframe, and assigning a dedicated person to handle ongoing return cases would make a significant difference.

I would appreciate it if someone from Chilli could look into my case and help me complete my pending return as soon as possible.

Unfortunately, based on my experience, the return process and customer support have been very disappointing.

Came damaged- waiting for chili’s support to get back to me.

I ordered a TV stand. It was easy to assemble and it looks good. The legs are made of cheap plastic, but all in all it's a decent piece of furniture.
Delivery service was good and clear.

⭐ **1 Star – Extremely disappointed with the customer service and response time**
E21500782 - ROT-DR-E21500782-01
Inbox

I honestly don’t understand how long Chilli expects customers to wait for an ongoing case to be resolved.

I have had an ongoing case for a long time and have already provided everything requested from my side, including photos, videos and other information. Despite this, I am getting extremely late replies, and recently I have sent several follow-up emails without receiving any response.

I believe that when a customer case is already ongoing, communication should be reasonably quick. **Waiting 24–48 hours, or even 7 days, just to receive a reply makes no sense when the case is already being handled.** It only creates unnecessary delays and makes the whole process much more frustrating.

I have no more patience to keep waiting. I bought furniture from Chilli to set up my new home, but because of these unresolved issues, I am still stuck trying to get everything sorted.

This is now affecting our personal plans as well. My wife’s birthday is coming up, and we are planning to have a big party at our new home. We want to have the house properly settled and ready for our family and guests, but the ongoing issues and delayed responses from Chilli are affecting our plans.

I have done everything requested from my side. All I am asking now is for Chilli to **take ownership of the case, communicate properly and resolve it without further unnecessary delays.**

I really hope someone from Chilli’s customer service or management team sees this and finally helps bring this matter to a close.

I had very good experience yesterday

Horrible, lazy, unwilling to take responsibility for their mistakes.
Avoid at all costs if you want to... see your furniture at all.

⭐ 1/5 – Extremely disappointing experience with Chill Sweden – poor delivery, product issues and almost no customer support

I am writing this review because my experience with Chill has been extremely frustrating and disappointing, and I genuinely want other customers to be aware before placing an order.

I ordered several pieces of furniture from Chill for my new house, including a coffee table, side table, TV table and cabinet. I had planned everything around the delivery because I was also preparing for my daughter’s birthday celebration. Unfortunately, the delivery was delayed by around two weeks, which completely disrupted my plans.

The communication around the delivery was also very poor. There was no proper tracking information, and it was extremely difficult to get any clear information about when the furniture would actually arrive. There is also no phone customer support, so you are completely dependent on email when something goes wrong.

I moved into my new house on 14 August and was expecting the furniture around that time. However, because of the delays and the problems that followed, my new home still has not been properly set up the way I had planned.

After the furniture was finally delivered, I discovered issues with two of the products. I immediately contacted Chill and provided everything they asked for, including photos and videos showing the problems.

And this is where the experience became even more frustrating.

There is no phone support where you can actually speak to someone and explain the situation. The first response took about a week, and since then, instead of getting a clear solution, the case has just been going back and forth. More questions are asked, more photos/videos are requested, and I have already provided everything requested — but there is still no proper resolution or conclusion.

When you spend a significant amount of money furnishing a new home, you expect:
✔️ Reliable delivery
✔️ Clear communication
✔️ Proper tracking
✔️ Good-quality products
✔️ Accessible customer support
✔️ A reasonable solution when something goes wrong

Unfortunately, my experience with Chill has been the opposite.

The most disappointing part is not only that the products had issues, but that getting those issues resolved has been such a difficult and time-consuming process.

I am sharing this review so that other customers can make an informed decision. Please think carefully before ordering from Chill and consider their after-sales customer support before making a purchase.

For me, this has turned what should have been an exciting experience of furnishing my new home into a very stressful and frustrating one.

Based on my experience, I would not recommend Chill.

Incredible collection of lights and furniture online. Can also go on to outlet to experience few chosen ones. But they have a big catch in return policy, so be careful before purchasing any item online. They do not allow to return an item to the store which you have purchased online. They charge return fee for any item you return even unopened and unused. The store staff and the online customer support versions varies when you ask about return policy.
Customer support response to queries is pathetic. They do not respond to the queries you actually ask rather gives a standard response on terms and conditions. Have an unforgettable experience now with few lights ordered online and my money is stuck. The delivery is delayed and when I ask to cancel the order, they still asks for a fee. What a horrifying experience!

The furniture itself is beautiful, sturdy, and well-designed. It feels solid and appears to be made from high-quality wood, so I’m happy with the piece I received... BUT

Unfortunately, the delivery experience was extremely frustrating. The process was very slow, and there was almost no communication. Even after contacting customer service, it was difficult to get a clear answer. The automated messages and AI chatbots were not helpful, and the information I eventually received was vague. I was never sent a tracking number, so I had no way to follow the shipment or know what was happening with my order.

Once the furniture arrived at the warehouse, the available pickup times were also very inconvenient. Overall, the entire process felt unnecessarily difficult and made the furniture seem much more expensive than it was.

Although I like the furniture, I would probably not purchase from this company again because the delivery and customer service experience was such a hassle.

fast and clear communication, eventual delivery time as expected

Very good quality product and satisfying modern styling sofa ..