chilternsolar.co.uk Reviews 9

The installation was okay. Polite and tidy personnel who had the system up and running easily. We had wanted more panels but were told that they could not put panels on a flat roof although our neighbour who had a system installed by Chiltern a few weeks after us have 6 on a similar sized flat roof!
But our main problem had been after sales. We needed to change our WiFi hub and lost connection between the system and app. They supplied lengthy instructions for us to do this ourselves but neither my husband or I could get the connection back up despite following all steps and getting the expected responses at each step. After several calls and emails we eventually resorted to a good old fashioned letter. This elicited an engineer’s visit add after numerous attempts he finally got it working (so not just us then?). But he noticed the battery wasn’t charging and possibly hadn’t been for 8-9 months. Of course with no app access we couldn’t have determined this. We have since called and emailed several times with no result and two letters have failed to achieve anything. We are an all electric house so battery storage was an important element of our choice of provide. Come on Chiltern get your act together. This battery is still in guarantee and hasn’t worked for almost a year

The product is effective but we had an issue with a WiFi connection to the Solis app. After several weeks of trying, 3 emails and 2 calls there was no response. A letter (!) then got us an engineer who then took 7 attempts to reset the connection. The visit was the end of April. The engineer reported back to Chiltern Solar that our battery was not charging. However, as of today’s date (29 May), and despite another letter and 2 emails, there’s been no response. The after sales service is at best, very poor.

Booked an appointment for a telephone consultation but they never bothered to call.

Our solar was installed during a big renovation last year. Unfortunately, there has been an ongoing issue with the CT clamp, which we have contacted them about several times, and it remains unresolved. Someone was out once but it was not fixed, and they've not responded to follow ups to correct it since. So we have a product that does not function as it should and a company that will not respond. As customer service goes, that's not ideal.

Chiltern Solar installed our solar system in 2022. We have had excellent results from the system and support from the company.

Good advice, easy to contact and did what they said they would do. Can't ask for more.

Excellent service from Chiltern Solar throughout. The Solar PV system was installed quickly with excellent service from the their team on-site and in the office. Would happily recommend their services to anyone in the area!

When a company’s after sales is as good as their sales pitch you know you’re onto a good thing.
I feel the need to write another good review for Chiltern Solar…. my initial review was to state how pleased I was with them from conception to installation. However, I have needed some “baby-sitting” to get to grips with the i-boost linked to my solar panels and each time the team there at Chiltern Solar have promptly helped me out in various ways. In these competitive times it is surely good to know that they are unlike some businesses who do not wish to even talk with you after they have your money.
I have found that with Chiltern Solar their “after sales” is superb and I hope my comments will help any future customers.

I contacted Chiltern Solar and dealt with Steve Gamston, the experience was great, no hard sell and lots of information and he took the time to go through the good and bad points re Solar.

I went ahead with a 15 panel system with batteries and had the system fitted the first week of October 2020. The scaffolders, the electricians and roof fitters from Chiltern Solar were all friendly, respectful to my property and did a good job.

I am really pleased with my new PV Solar system, it was a fair price and excellent service from beginning to end and would recommend Chiltern Solar.