ChinaDivision.com Reviews 

44
•
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

I need a place to handle my shipping as it's consuming too much time and hindering our expansion. I did some research and only found about three fulfillment centers that integrate with eBay, Amazon, a... See more

Rated 5 out of 5 stars

We worked with Chinadivision to integrate ChinaDivision Order Fulfillment into our online store. Not only were they professional and agreeable, but they were also helpful and provided us with clear in... See more

Company replied

Rated 5 out of 5 stars

Chinadivision has helped me solve these two issues. Their customer service is exceptional, and I have never received any complaints from customers about mistakes. Their pricing is very fair. I am very... See more

Rated 1 out of 5 stars

BEWARE! Shipped our board games to customers in flimsy thin plastic packages. Over 15% of games were destroyed - crushed, smashed, punctured, and contents damaged. They offered NO compensation. Fired... See more

Company details

  1. Freight Forwarding Service
  2. also in
  3. Shipping and Mailing Service
  4. Shipping Company
  5. Shipping Service

Written by the company

As part of the Stone Group, ChinaDivision is a global fulfillment service provider designed for cross-border businesses of all sizes. With digital intelligence technology as the core, we provide global diversified transportation resources, global warehousing facilities, intelligent and efficient order fulfillment experience to help our customers deliver their goods to buyers across the world, and realize the mission of goods without borders.


Contact info

3.6

Average

TrustScore 3.5 out of 5

44 reviews

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3.6

All reviews

(44)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

No proper communication and not…

No proper communication and not supportive for shippment.
Poor management

Stop giving excuses. Your company is literally and unresponsive and you have lost my product.

Just reply to report doesn’t mean you responsible.
I will take legal action. And you have breach the contract.

January 14, 2025
ChinaDivision.com logo

Reply from ChinaDivision.com

Dear ismail shoaib:

Thank you for sharing your feedback. We're sorry to hear about your experience. We apologize for any inconvenience this may cause and appreciate your patience in resolving this issue.

We take all concerns seriously and want to resolve your concerns.Please contact our support team(After-sales Customer Service Team,email: aftersales@chinadivision.com ) directly so we can assist in resolving any outstanding matters.

Rated 1 out of 5 stars

BEWARE - inept, unprofessional, damaged over 15% of all orders!

BEWARE! Shipped our board games to customers in flimsy thin plastic packages. Over 15% of games were destroyed - crushed, smashed, punctured, and contents damaged. They offered NO compensation. Fired them and asked for the remaining inventory to be returned to our factory and they want to charge me $50 to return the games but will not compensate me for any of the losses their inept company caused.
STEER CLEAR OF THIS COMPANY - inept at their one task!

October 8, 2024
Unprompted review
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Rated 1 out of 5 stars

it is scam.

it is scam.
we have waste mang time at the website

September 4, 2024
Unprompted review
ChinaDivision.com logo

Reply from ChinaDivision.com

Thank you for your feedback. Could you please tell me more about your situation? Alternatively, you can contact our after-sales customer service, and we will do our best to help you resolve the issue.

Rated 1 out of 5 stars

Beware! A Nightmare of Delays 3months and Incompetence

My recent experience has been nothing short of a nightmare.

Our parcel, which was supposed to be a priority shipment, has been delayed for an astonishing 【3 Months】. Despite the promises of expedited handling and superior service for VIP customers, the reality was far from what was advertised. After such an extended period, our shipment has gone missing, and 【China Division is refusing to take any responsibility】, citing that the delay has exceeded their time of responsibility.

This level of service is unacceptable. Not only did we face an unreasonable delay, but the company’s refusal to address the issue or offer any compensation has left us in a frustrating and difficult position. Their lack of accountability and customer care is alarming.

What’s more, I suspect that many of the positive reviews about their service are fake. Based on our experience, it's hard to believe that these reviews reflect the true quality of their service. If you value your time and money, I strongly advise against using China Division’s services. The cost of their incompetence is high, and you may find yourself having to refund customers due to their poor handling and unresponsiveness.

China Division’s VIP service has proven to be a costly and frustrating mistake. Save yourself the trouble and look for a more reliable logistics provider.

Rachel
Futurizta Tech

August 9, 2024
Unprompted review
ChinaDivision.com logo

Reply from ChinaDivision.com

Thank you for your feedback. Could you please tell me more about your situation? Alternatively, you can contact our after-sales customer service, and we will do our best to help you resolve the issue.

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Rated 5 out of 5 stars

I give them a 10/10 recommendation!!

Chinadivision has helped me solve these two issues. Their customer service is exceptional, and I have never received any complaints from customers about mistakes. Their pricing is very fair. I am very happy to have found them,

April 19, 2024
Rated 5 out of 5 stars

I'm happy to be using the Chinadivision service.

I need a place to handle my shipping as it's consuming too much time and hindering our expansion. I did some research and only found about three fulfillment centers that integrate with eBay, Amazon, and Shopify to meet our needs. I'm happy to be using the Chinadivision service.

May 13, 2024
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Rated 4 out of 5 stars

"Professional shipping service.

I've had a very good experience with Chinadivision. The easy-to-understand shipping steps make the process quick and accurate. The wide range of shipping service provider choices, different price categories, are laid out very clearly. The variety of destination countries offered by Chinadivision is definitely a plus for me. I will definitely use Chinadivision again to organize my shipping. I have recommended this platform to others in the past and will continue to do so in the future.

October 16, 2023
Rated 1 out of 5 stars

They lost my products

They lost my products, didn't compensate and are now refusing to refund my remaining balance in their warehouse.

I don't recommend this company with your goods and money.

January 3, 2024
Unprompted review
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