Chronopost Reviews 

Chronopost is not a reliable company! I will file a legal claim against them, if they continue not to perform.

Once again they did not deliver a parcel.
The delivery tracking of 09447600032323B claims: "Wednesday 11/04/2026
10:32 AM SOPHIA ANTIPOLIS CHRONOPOST
Delivery failed due to the absence of the recipient Comment : Your parcel was not presented because an instruction from the recipient was received during delivery. "

This is a lie. I was at home, Chronopost did not try to deliver, they did not call. This happened many times before with other deliveries.

I don't understand why online suppliers like HOME24 work with such an unreliable company.

Once again I have had a bad experience with Chronopost.
This time, the postman had my parcel, but I had not received the code, so he took my parcel away with him. My phone number is correct by the way, as is my e-mail.
The next day he returned, but I still had not received a code. He did hand me two other parcels from Amazon though which were addressed to me.
Apparently, my parcel will now be at the local post office, which surprise surprise, is shut today. But when I do go to collect my parcel, I won't need the code, just ID.
To add insult, their website tracking states that I was not at home on both occasions. Liars.
What a totally useless company and system.

Service impeccable

If you have an option to use a different carrier, use them. I purchased an item off Ebay where the seller used chronopost to deliver the item. Come one week later, Ebay showed a delivery attempt was made on the Friday, but according to chronopost tracking information, the parcel was returned to sender the Thursday prior to the Friday they attempted delivery. Try to obtain further information, but their useless ai robot generated assistant is not fluent in English. I have used almost every delivery company in England and Europe but this is the first time chronopost was used and it will be the last. What an absolute joke.

Clear communication and fast delivery. My parcel arrived within 48 hours of ordering to my local collection point. There was a good choice of collection points in my local area.

Terrible terrible company. This incident took place with French chronopost. Second time my parcel did not arrive. Chronopost claimed it has been delivered and faked a delivery and spelled my name wrong. No proof of delivered the parcel to me. Customer service just hang up twice despite having called the “International customer service” supplied by the chat. So bad never use them again. No serious way to contact them if you dont speak good french. Amazing how bad a company performs and just fake delivery and my signature.Totally illegal.

Au top merci

Smooth and straight forward. I went to pick up my package when I was ready.

Terrible service and an absolute nightmare to deal with. I relocated from London to France and sent my personal effects, providing all necessary relocation paperwork. Despite this, Chronopost tried to charge me an exorbitant one hundred seventy-nine euro and fifty cents in import fees on a used carnival costume.

The costume itself isn't even worth that amount, and it holds sentimental value as a memory of my life in London. I called them four times, was hung up on once, and was given conflicting information about who handles fees.

When I spoke to a representative today, she claimed they Googled the costume's potential cost to estimate its value. When I refused to pay such an unreasonable amount for a worn, worthless item, she turned unhelpful and the line went dead. They are now sending my belongings back instead of resolving the issue.

Carrier did not knock or anything and then drove away. Later it said I wasn't there and there was no way to leave a notice or anything. At the same day they already said the package would go back (from DE to FR) to the sender. I immediately contacted the support because I didn't want it to go back obviously. Friday, no reply. Saturday, no reply. Monday, no reply. And I couldn't even communicate with their chat bot because I don't speak French anymore. I was told to contact the customer service via phone (not possible, I don't wanna pay extra) or via Facebook. Every time it said something like "up to 2 hours until someone will text you", I call bs.

Respect des instructions, communication au top et livreur poli et bienveillant.

10 days from France to Greece for a t shirt and it’s still somewhere in Hungary for like 2-3 days now

Quick. Efficient and pleasant reception.

Unacceptable service. I specifically paid for home delivery for a surprise gift. The recipient was at home waiting all day, yet the driver falsely claimed a failed delivery attempt without ever ringing the intercom, calling, or sending any notice. Left with no other viable option after the driver's failure, I was forced to reroute the parcel to the Lecourbe agency myself. Due to operating hours and the unexpected disruption, she couldn't even retrieve it the same day, completely ruining the entire surprise. Truly unprofessional and thoroughly disappointing experience.

This is not the first time this has happened. I specifically left instructions asking for my parcel to be left in front of my door, and I had already informed my neighbors as well. Yet, the delivery driver refused to leave it there and decided to take my parcel to the local post office instead, where it will only be available for collection several days later.

It's a real shame because I paid for home delivery, not collection from a post office. Now I have to figure out how to collect a large, heavy parcel weighing almost 20 kg, which I can barely carry on my own.

The driver was already standing right in front of my door. He could simply have left the parcel there, as instructed.

This has happened several times now, and I'm extremely disappointed with the service. The alternative delivery options offered when customers are not home are simply inadequate. What's the point of paying for home delivery if the parcel is not delivered to your door?

Poor service and a frustrating experience.

By far the worst delivery company to exist. If I could give zero stars I would. They never deliver my packages at all let alone on time. If I see a company uses chronopost, I will not buy from there. Absolute joke of a company.

Excellent service