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Chrysalis Courses Reviews 1,222

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their knowledge, supportive nature, and engaging teaching styles. Many highlight the exceptional customer service, noting the quick responses and helpfulness of the support teams. The user experience is often described as positive, with people appreciating the flexibility of the courses which allows them to balance studies with work and family life. However, some customers also noted issues with the service, including inconsistent guidance on placements and difficulties with the online platform for assignments. A few other people also felt that the course content and quality of teaching were sometimes basic or lacked practical demonstration.

What people talk about most

Staff

People report positive experiences with staff, frequently praising tutors for their excellent teaching,... See more

User experience

Reviewers highlight positive aspects of user experience, particularly praising the tutors for their excellent... See more

Service

Reviewers mention ambiguous feedback about service, with many praising the quality of tutoring and support,... See more

Customer service

Customers had positive experiences with customer service, often describing the support as incredibly helpful,... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising the thoroughness of courses, the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After a somewhat rocky start with a tutor leaving and moodle going through an upgrade things improved greatly. I love that my studies fit in around working full time. I have complete faith in my tutor... See more

Company replied

Rated 5 out of 5 stars

Hands down the best part of this course for me so far is the experienced, assured and guiding force of Sarah Treagus our wonderful tutor. She has made this all worthwhile. The course and its mat... See more

Company replied

Rated 5 out of 5 stars

Sandra our tutor for year 2 has been so supportive and helpful and brings passion and knowledge in abundance. She shares so much and her feedback is thorough and thoughtful and so helpful. She's been... See more

Company replied

Rated 5 out of 5 stars

I have just completed a three year Professional Diploma in Psychotherapeutic Counselling Course in Manchester and have learnt so much. My tutor Kaye Barney was amazing. Kaye was encouraging, supportiv... See more

Company replied


Company details

  1. Class
  2. Career and Education Provider
  3. Education Center
  4. Educational Institution

Written by the company

Established in 1998, Chrysalis has over 25 years’ experience in counselling, hypnotherapy and psychotherapy training. As a not-for-profit organisation, we put our students at the heart of everything we do, with profits reinvested to improve training, student support and outcomes. Chrysalis is one of the UK’s market-leading counselling training providers, offering flexible part-time courses across the UK and online. Our aim is to make a career in counselling more approachable, more accessible and more achievable for more people. We offer a wide range of recognised and accredited courses, from introductory certificates through to professional diploma qualifications, designed to support students at every stage of their journey. Our training combines practical skills, theory and personal growth, helping students build confidence and prepare for professional practice. At Chrysalis, we understand that studying often needs to fit around work, family and everyday life. That’s why we focus on flexible learning, supportive tutors and dedicated student support teams to guide students from enrolment through to qualification. We’re proud of the community we’ve built and value every piece of feedback we receive. Reviews help us continue to improve and give future students an honest insight into what it’s like to study with Chrysalis.

What you can expect

Written by the company

Support at every stage
From enrolment to qualification, our tutors and student support teams are here to guide you throughout your journey.

Our Support Promise

Support throughout your training

From enrolment to qualification, our team is here to support you every step of the way with guidance, tutor mentoring and student services.

Contact info

Promotion box for Chrysalis Courses

Start Your Counselling Journey

Flexible training and expert tutors to support your new career.

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Solid option

Tutors are competent, professional, passionate, engaged and down to earth. Most resources are well researched, interesting and competently written. I enjoy learning to be an integrative counsellor, I wouldn't want to be a "purist" focussing on one single modality. Course days are interesting and there is a good amount of practice. Student Support and Placement Support have been really helpful and prompt in answering my queries - be it to help with technical issues or to advise on placements. There have been tiny glitches like delayed marking or a change in course date but I don't want to take off a star for that as we're all human and things happen in everyone's life. There is a lot of work and independent reading to be done on the course, which is to be expected - you get out what you put in. All in all, Chrysalis is a solid option for pursuing a counselling qualification in my area. Doing placements interviews and practical tests, I felt I could hold my ground and a couple of providers have remarked on the quality of Chrysalis students. I'm glad I chose the option for my counselling qualification.

June 24, 2026
Unprompted review
Rated 1 out of 5 stars

Not recommended

Not recommended, terrible service. This should be banned!

June 1, 2026
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Reply from Chrysalis Courses

Sorry you have received bad service. We have been unable to locate you on our system so invite you to contact student support with further details so we can provide a full response.

Rated 5 out of 5 stars

Our tutor

Our tutor, Martin Handy, has been excellent, prepared for each module, sending pre course day emails to ensure we all had a good understanding of the material due to be covered, ensuring deadlines were known and giving thorough and insightful feedback at every opportunity. A font of experience, theory and practical application of methods and modalities. Could not have wished for better support.

April 25, 2026
Unprompted review
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Reply from Chrysalis Courses

Thank you so much for your review and feedback about Martin. We will ensure this is passed on.
We are pleased to hear you have had such good support during your studies.

Rated 5 out of 5 stars

South Student Support Team Rock!

South Student Support Team have been wonderful.

I was diagnosed with cancer in 2023 and had to pause my placement and then request extensions.

All the staff I have corresponded with (most recently Lily) have been incredibly helpful and very reassuring.

Thank you to Lily and other colleagues at South Office. You have not only been very helpful and supportive, but also very reassuring, flexible and deeply sensitive to the difficult health journey I have been on over the last few years. It is very much appreciated.

June 1, 2026
Unprompted review
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Reply from Chrysalis Courses

Thank you for taking the time to provide us with your review. I am sorry to read about your diagnosis and do hope you are well. It is great to know that you have received such good support from the team. I will ensure that your kind words are passed across to the team. We wish you the best with your continued study journey with Chrysalis.

Rated 5 out of 5 stars

I’ve had an amazing Tutor

I’ve had an amazing Tutor, (Jackie) for the first years. She’s a great teacher but more importantly she has been a terrific support and without her I wouldn’t have carried on. My issues have all but resolved but the group and Jackie herself have given m e the strength, finally to make changes in my life for the better. The course is helping my chronic illness so much that I believe I will be much better soon. It’s been a journey so far and I’m glad all my issues have come up in year one and I’ve managed to get things in check. I’m still learning after all. Thanks Jackie and thanks Chrysalis

May 29, 2026
Unprompted review
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Reply from Chrysalis Courses

Thank you for your review. I am pleased to read how supportive your tutor and peers have been. This is great to know. I will ensure that your tutor is made aware of your kind words. We wish you the best with your remaining studies.

Rated 5 out of 5 stars

Chrysalis’ level 3 Hypnotherapy Counseling skills

Chrysalis’ are well structured with material relevant to practice. I’ve just completed the level 3 Counselling skills with Hypnotherapy the course was validated by the national hypnotherapy society, I’ve learned so much about this modality and learned the skills and confidence to offer this intervention.

May 26, 2026
Unprompted review
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Reply from Chrysalis Courses

Thank you for your feedback. We’re delighted to hear you found the Chrysalis course well structured and relevant to practice. We wish you every success as you begin offering this in practice.

Rated 4 out of 5 stars

Kaye B - pilot of our journey

Kaye has been my tutor for the past 2 years and throughout that time I have grown as a person and a therapist. I had to work on my own issues and I did, and Kaye has been a fabulous tutor, it has been a pleasure learning through her and I am glad I stayed on. Thanks Kaye.

May 17, 2026
Unprompted review
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Reply from Chrysalis Courses

Thank you for your feedback about Kaye. We are so pleased you enjoyed your study and will ensure this is passed on.

Rated 5 out of 5 stars

Kaye Barney - Professional Diploma in Psychotherapeutic Counselling

I have just completed a three year Professional Diploma in Psychotherapeutic Counselling Course in Manchester and have learnt so much. My tutor Kaye Barney was amazing. Kaye was encouraging, supportive and all the class felt very blessed being taught by her. She was so knowledgeable and caring and that translated into her teaching. Kaye also made our last taught class a very special and memorable one. All the class were so happy to finish, however sad too as we will all miss her. If you are lucky enough to be taught by Kaye you will definitely have such an enjoyable learning experience!

May 17, 2026
Unprompted review
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Reply from Chrysalis Courses

Thank you so much for taking the time to share your wonderful feedback about your experience. We are pleased to hear how much you enjoyed your studies and how valuable you found the course.
Thank you for your comments about Kaye. We will ensure your kind words are passed on to her. We are also so pleased to hear that your final taught class was such a special and memorable experience.
Congratulations on completing your three-year diploma, and we wish you every success for the future.

Rated 5 out of 5 stars

Hit the ground running

Without Karl I don’t know if I would’ve had the courage to continue my studies. He’s been my motivation throughout and the perfect balance of brutal honesty and dad jokes, he’s been a massive comfort throughout (despite his military demeanour). Everyone needs a tutor like Karl.S

Karl set my class up perfectly to hit the ground running into our journey.

May 23, 2026
Unprompted review
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Reply from Chrysalis Courses

Thank you so much for sharing your feedback about Karl. We are pleased to hear what a positive impact he has had on your learning journey.
We will be sure to pass your kind comments on to him.

Rated 5 out of 5 stars

my tutor was the best thing since sliced bread.

Karl was my tutor and he was the best thing since sliced bread. A great tutor. Great knowledge, very experienced, his teaching style suited me well. This year, my money was well spent. I’ve learnt loads. Unfortunately next year I have a different tutor. So I will be updating it again, if she’s not up to his standards or beyond. Moodle was easy enough to use. I’ve not had any problems. I have nothing to complain about.

May 24, 2026
Unprompted review
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Reply from Chrysalis Courses

Thank you for taking the time to share your feedback. We are so pleased to hear how much you enjoyed your learning experience and that Karl’s teaching style, knowledge and experience had such a positive impact on your studies.
We’re also glad to know that you found Moodle easy to use and that your overall experience has been a positive one.
We will be sure to pass your kind comments on to Karl, and we wish you every success as you continue into the next stage of your course.

Rated 5 out of 5 stars

Really recommend Chrysalis as a learning organisation to usiill and develope people in an altruistic fashion,

Really recommend Chrysalis as a training platform to learn therapy,
Studying hypnotherapy and psychotherapy in year one, almost completed my first year - learning with a Cohort of amazing people who are becoming strong friends,

The learning is interactive and inclusive and our year one lecturer Fernanda Prado has inspired excitement in my new career but also her infectious enthusiasm, excellent attitude to teaching and second-to-none ability to inspire, coach mentor and teach is truly astounding,

I’ve been almost 20 years out of formal education and this experience has been easy, flexible and exciting and Fernanda has got me excited to uoskill and better develop myself in the process.

Thanks to on all involved with developing this training and especially Fernanda who has lit a spark I didn’t know needing igniting!

May 2, 2026
Unprompted review
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Reply from Chrysalis Courses

Thank you for your positive feedback. We are pleased to know that you would recommend Chrysalis to others.

We will ensure that your kind words about Fernanda is passed across to her. It is good to know how Fernanda's teaching has affected you in such a positive way.

We wish you all the best with your remaining learning journey with Chrysalis.

Rated 5 out of 5 stars

I found my tutor Fernanda is an…

I found my tutor Fernanda is an excellent teacher. The course is very well designed. ❤️

May 2, 2026
Unprompted review
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Reply from Chrysalis Courses

Thank you for your review and for your kind words about your tutor and the course.

Rated 5 out of 5 stars

The course is great but at times the…

The course is great but at times the admi department lets things down which is not often though x

May 2, 2026
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Reply from Chrysalis Courses

We are pleased to know that you have found the course to be great. We are sorry to read your feedback about the administration team. Please do contact the Student Support Office by email or telephone at your convenience and we will investigate any outstanding queries which you have.

Rated 5 out of 5 stars

The courses were well-structured

The courses were well-structured, with clear and practical information, while the tutor showed professionalism, empathy, and kindness toward the students. The atmosphere was safe and supportive, which encouraged personal growth. I especially appreciated the balance between theory and practical exercises, which helped me develop my listening, communication, and emotional understanding skills. I highly recommend this course to anyone who wishes to pursue serious training in counselling and invest in their own personal development.

November 8, 2025
Unprompted review
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Reply from Chrysalis Courses

Thank you Gabi for your review, and your feedback about your tutor. We are pleased to know that you have developed in knowledge and skills, and that you would recommend Chrysalis to others.

Rated 5 out of 5 stars

High quality teachers

I had an excellent tutor who taught the course brilliantly and shared a wealth of experience from her work in the NHS and private practice.

One thing I would add. It is incredibly difficult to secure a placement, and you cannot qualify without the 100 free hours. Some of my peers think they will have to delay a year to give them time to find a placement, some have dropped out altogether. Chrysalis do not help with that. I believe that is the case with most providers. Make connections with placement providers as soon as you can, even before you start...maybe volunteer as a support worker to get your foot in the door.

August 4, 2025
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Reply from Chrysalis Courses

Thank you for your review. We are pleased that you had brilliant tutor who shared her experience and knowledge.

Rated 5 out of 5 stars

The course is thoughtfully designed

The course is thoughtfully designed, thorough, and designed to help prepare therapists to become capable and effective practitioners. I've enjoyed the course thoroughly, learning both personally and professionally. Martin has been a wonderful tutor, and his added experience, real life examples, and genuine care and attention made the course for me. Would recommend Chrysalis to any would-be practitioner.

April 18, 2026
Unprompted review
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Reply from Chrysalis Courses

Thank you so much for this glowing review. I will ensure your feedback is passed on to Martin.

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