CIBOX Reviews 

Do not buy a bicycle from this company unless you want to spend hundreds of euros on rental bikes and do your own mechanic work.

​I bought an e-bike from them, and it has been an absolute nightmare:
​Unusable for months: In just one year of ownership, the bike has been broken and unusable for over 4 months due to continuous structural defects.

​Repeated technical failures: From total motor failure under 350 km to loose/broken spokes, low-quality brakes, and recurring error codes (Error 037).
​Zero service / Terrible maintenance quality:
They have no service repair shops in the Netherlands. You have to disassemble the bike yourself and ship parts to France. To make matters worse, after paying for a rear wheel repair out of pocket, their workshop forgot to reinstall essential protective parts on the axle, immediately damaging the motor cable upon return.

​Refusing responsibility: Instead of taking responsibility for their own repair mistake, they force you back into a slow, weeks-long return process while hiding behind automated scripts.

​I am now over €360 out of pocket just for rental subscriptions to get to work because of their defective product.

​Extremely poor quality control, rigid customer support, and zero empathy for the customer. Save yourself the stress, money, and time: buy your e-bike somewhere else!

I bought a YEEP.me Day 2 electric bike from Decathlon in Munich. I deeply regret buying this product, which was advertised on Decathlon’s website with a huge “5-year warranty” claim. After riding in the rain, water got into the display and it stopped working. When I asked for a replacement under warranty, they refused to take responsibility and instead offered to sell me a new display at my own expense. Decathlon keeps telling me that I have to deal directly with CIBOX service. I strongly recommend staying away from this brand.

Ich habe ein YEEP.me Day 2 E-Bike bei Decathlon in München gekauft. Ich bereue diesen Kauf sehr. Dieses Produkt wurde auf der Website von Decathlon groß mit einer „5-Jahres-Garantie“ beworben. Nachdem ich mit dem Fahrrad im Regen gefahren bin, ist Wasser in das Display eingedrungen und es hat aufgehört zu funktionieren. Als ich eine Reparatur bzw. einen Austausch im Rahmen der Garantie verlangt habe, wollte niemand die Verantwortung übernehmen. Stattdessen wurde mir angeboten, ein neues Display auf eigene Kosten zu kaufen. Decathlon sagt mir ständig, dass ich mich direkt an den CIBOX-Service wenden müsse. Ich kann nur empfehlen, die Finger von dieser Marke zu lassen.