cicinia.com Reviews 

403
•
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, most reviewers were somewhat happy with their experience overall. Many buyers frequently praise the beautiful formal clothing and deeply appreciate the helpful customer support when arranging custom orders for weddings. Shoppers often share that the garments match the website photos nicely, arriving promptly with surprisingly nice fabric quality for special celebrations. Though some reviewers were not happy with sizing discrepancies, noting that items frequently ran too big or small compared to the size charts. Additionally, a few other people felt that the return process was unnecessarily difficult and heavily burdened by unexpected shipping fees.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many customers expressing satisfaction regarding the... See more

Quality

Reviewers mention ambiguous feedback about quality, with several consumers expressing delight over the superb... See more

Order

Users describe ambiguous interactions with order, as many reviewers highlight fast turnaround times and... See more

Customer service

People report ambiguous experiences with customer service, as many consumers praise helpful support agents... See more

Return policy

Customers consistently note negative experiences with return policy, finding the process extremely difficult... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Dresses came within 9 days and nice quality. Return process was shockingly poor. They give you 15 days to return items from delivery, and they preceeded to take 2 days to reply, only to which I was to... See more

Company replied

Rated 2 out of 5 stars

Displeased with their return policy, but that is on me for not studying it more closely. The dress I decided on, while it fit well and looked pretty at first, snagged incredibly easily and the sequins... See more

Company replied

Rated 5 out of 5 stars

I needed a long gown for my Nephew's wedding, and I could not find one with sleeves. I came across Cicinia's website, and they could make alterations, so I took a chance, but I couldn't have been hap... See more

Rated 5 out of 5 stars

Delivery exceeded expectations. Garment was made to fit and fabric didn’t wrinkle and allowed spot cleaning. I would project a repeat sale, but I would like to wear this outfit again.


Company details

  1. Bridal Shop
  2. also in
  3. Dress Store
  4. Formal Wear Store

Written by the company

Cicinia offers a complete assortment of bridesmaid dresses, accessories, and personalized gifts for the bride, all reasonably priced. Make your wedding more memorable with gorgeous, trendy, and high-quality gowns.


Contact info

3.2

Average

TrustScore 3 out of 5

403 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(403)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very poor quality and service

I ordered a dress that was described with detachable sleeves. The dress arrived, did not look like the pictures and the sleeves were not detachable. I reached out in an attempt to return or get some respectful compensation and all they offered me was £20 for a dress I will not be using and paid £130. Do not trust this website.

November 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Highly Recommend Cicinia!

The customer service and communication was awesome.
The dress arrived promptly with beautiful fabric. It is lined and fit perfectly. I’m looking forward to wearing it at my sister’s wedding.

September 16, 2026
Unprompted review
Rated 5 out of 5 stars

The Perfect Outfit!

I was searching for the perfect outfit I could wear to my granddaughter's wedding in June. I had found a pantsuit earlier that I really liked elsewhere. Later I could not find it. Then I came across the outfit at Cicinia, but I knew it was risky being so far away from Oklahoma. The beautiful blue pantsuit arrived early, and the fabric was extremely nice and expensive looking. And...the three-piece outfit fit perfectly!!!! No alterations needed! What a blessing this company was to me. It really was the perfect outfit!!!

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

My 85 y/o grandma loves the outfit!

The outfit was for my 85 year old grandma to wear to her great-granddaughter’s wedding. My grandma, because of age is kinda hunched over. She is also overweight cuz her mobility is lacking at this age. The outfit fits perfectly. My grandma is very picky and she was very impressed by the quality, fabric, tailoring and customer service.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Second dress purchase

I have just received the second dress purchased from Cincita. The dress is beautiful as was the first one that I purchased. I had both dresses custom sized and they fit me perfectly. I also appreciated that dresses arrived in plenty of time for my events so I could match accessories. Once again, thank you Cincita for a great shopping experience!

August 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing customer service

Had a mishap where my neighbors accidentally took my dress and cicinia was amazing with helping me track it down! Great customer service support and the dress is awesome! Definitely recommend!

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service at Cicinia is amazing…

Customer service at Cicinia is amazing . I Ordered a custom fit dress . Most of all the quality and workmanship of my dress was superb ! It fight perfectly. The turn around time from order to receiving was amazing too. I highly recommend this company !

July 7, 2026
Unprompted review
Rated 1 out of 5 stars

Wedding guest dress

I am giving the dress I ordered 1 star because the dress is a very pretty dress. But I would like to give a heads up on the size chart. Don't believe the numbers, these people allow themselves a variance in the sizing which does not correspond with the dress sizes advertised. A definite fall for trusting players.

July 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Everything about my experience was…

Everything about my experience was amazing. Emails were answered quickly. The product was great....even better than I thought it would be! And, delivery time was very fast. I am very happy 😊 Thank you Amber!

May 14, 2026
Unprompted review
Rated 1 out of 5 stars

The dress I ordered was cheaply made…

The dress I ordered was cheaply made and too small. It took me 2 weeks to actually make contact with their “customer service” and I was told if I wanted to return it I had to pay for shipping which is fine, but then they want to charge me a 10% fee to return it on top of the shipping charge. RUN away from this company as fast as you can!

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Grandmother of the Bride online dress success

I was very pleased with the dress that I ordered from Cicinia. It was a beautifully beaded dark green tea length dress for grandmother of the bride dress. I was really pleased with the detail, the color that matched what was advertised, and the true to size fit. The dress came within a reasonable timeframe, packaged carefully and matched the website advertisement. Overall success and my search for a dress is complete.

May 22, 2026
Unprompted review
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Rated 1 out of 5 stars

Trouser suit

Wouldnt even give it 1 star garment arrived screwed up looked like a piece of rag was rubbish communication was terrible and still wairing for my moneyy back at the moment they have stolen my money

May 4, 2026
Unprompted review
cicinia.com logo

Reply from cicinia.com

Dear Customer
Thank you for your feedback.
But have you left your bad review on the wrong website? Our website is cicinia.us, which mainly serves American customers and has no orders from UK customers recently.
Are you contacting the wrong person? Please contact our gowns as soon as possible, and we will actively work with you if you need help: service@cicinia.com.

Rated 5 out of 5 stars

Great Quality and Fast Turnaround of a Custom Dress

I ordered my dress in a custom size, and they made it and shipped it very fast. It shipped from China so it took a few weeks to arrive, but when it did it was even more gorgeous than it looked in the photos. I loved the embroidery details and it fit perfectly.

April 28, 2026
Unprompted review
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Rated 1 out of 5 stars

Ordered a size 8 which is not "Custom…

Read the reviews at the end this company supresses bad reviews!!! Ordered a size 8 which is not "Custom Fitted" and the dress did not fit at all. I usually wear a 6 but the 8 was way to small. They want to RIP YOU OFF as they will not take it from you, you must send it to CHINA! Very trusing people here.

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

Horrendous dresses and terrible customer service

Horrendous. I needed to return an item and it was like talking with someone who is illiterate and I am convinced they are playing ‘dumb’ to keep the money. DO NOT BUY FROM HERE.

April 16, 2026
Unprompted review
cicinia.com logo

Reply from cicinia.com

Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. We are willing to provide you with a better solution. If you need more help please contact us at: service@cicinia.com.
Looking forward to serving you better next time!

Rated 5 out of 5 stars

Mother of the Bride Dress

I ordered a mother of the bride dress. It fit perfectly and I received many compliments on how beautiful it was. I would definitely order from them again.

April 11, 2026
Unprompted review

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