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2.8
3 reviews
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My earlier order has not been shipped, and approximately US$5,000 of my money remains tied up with this company. I want a refund. If this is not resolved, I will report the matter to the FBI and request an investigation into possible fraud.
They are awful. Cigars never derived. Shipped from Hungry and ended up in Costa Rica. I called and emailed and tracked the Hungary post. No return calls or emails and our cigar lounge is out over $3000. I would not trust them at all. Now just to get my money back. Orlando their manager doesn’t respond either
⭐ (1 STAR) - COUNTERFEIT CIGARS - TOTAL SCAM - USD 11,500 FRAUD
**DO NOT BUY FROM THIS COMPANY**
Ordered USD 11,500 worth of premium Cuban cigars (H. Upmann Gran Reserva, Cohiba Reserva, Romeo y Julieta Gran Reserva, etc.)
**THREE independent experts confirmed: ALL COUNTERFEIT**
Company response:
✗ Refused to provide Habanos distributor certificates
✗ Dismissed expert evidence as "insufficient"
✗ Refused refund of USD 11,500
✗ Stopped responding after deadline
**VERIFICATION:**
• NOT listed on Habanos.com official distributor list
• Hong Kong exclusive distributor is Pacific Cigar Company ONLY
• This company is unauthorized
**REPORTED TO:**
• Hong Kong Police
• Hong Kong Customs
• Habanos S.A.
• Pacific Cigar Company
**COST: USD 9,500 + USD 2,500 held balance = USD 11,500 TOTAL LOSS**
This is an organized counterfeit operation. They claim "$100M+ sales" and "20+ years experience" but refuse to prove authorization.
**RED FLAGS:**
🚩 Prices too good to be true
🚩 No verifiable reviews
🚩 Refuses distributor certificates
🚩 Hong Kong dropshipping operation
🚩 Stops responding when confronted
**WARNING: They continue to operate and will defraud others**
I have complete documentation including:
- 3 expert reports
- Email correspondence
- Payment proof
- Photos
AVOID THIS SCAM AT ALL COSTS.
Date of experience: August-November 2025
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