Cigarscity Reviews 

Cigarscity :Jeff &the team .Is the only company I use great cigars and prices thank you
5 stars 🌟

Fast shipping, good packing, handwritten thank-you note. Then I smoked the cigars.
Box of 50 Arturo Fuente Exquisitos Maduro: four smoked, three plugged so badly they were unsmokable. I pulled filler from the caps and rolled them soft with no improvement one had a hard knot midcigar that nothing could clear.
Not a storage issue on my end. The Oliva tin from the same shipment drew perfectly, and the Fuente box arrived shrink-wrapped, meaning it was never in anyone’s humidor including theirs.
Called about it. Told they can’t take returns for health and safety reasons fine, that’s normal. So I offered to destroy them and send photos. Declined. Their offer was a 5% new-customer coupon.
$143 for a box of mostly unsmokable cigars and a discount code anyone gets for free. A partial credit would have kept my business. One star for the service response, not the shipping

They have the best prices i have seen and a large selection. It's easy to search for what you're looking for on their website and they're customer service is top notch. I couldn't reach them on the phone so I sent an email to cancel an order as I mistakenly double ordered. It was late in the evening when I sent the email but the next morning my order was canceled and refunded. They have fast shipping as long as you live in the US. They have even sent free cigars to try as a thank you gift. I definitely recommend Cigars City and will continue to use them.

This was my first time ordering from Cigarscity, and I was very impressed with the entire experience. My cigars arrived on schedule and were carefully packaged to ensure they arrived in excellent condition. Once I saw that a humidity pack had been included with the cigars, I knew this was a company that genuinely cares about its products and customers.

The handwritten note on the invoice was another thoughtful personal touch that made the order feel genuinely appreciated. Excellent service, attention to detail, and a great first impression. I would not hesitate to order from them again.

HD — Los Angeles

used to be very happy with CigarsCity but lately something has changed. Placed order then heard nothing for around 10 days when i questioned this i got told there was an error in warehouse and would be shipped asap, when they did arrive not the full order was sent. Still have not been refunded for all the cigars that were missing. Terrible communication (if any at all). Still awaiting full refund or even an email.

great price, great cigar, packed great, fast shipping.

Had never heard of Cigars City, but they had the best price on a box of Montes so I gave them a shot.

They shipped quickly and included a handwritten thank you note along with a baby Acid cigar as a gift.

I will definitely be buying from them again.

Awful customer service, and very rude staff. Avoid at all costs.

Not a reliable source, I would avoid it. Once I order tru paypal, got a confirmation from some personal gmail address. I was thinking that I will end up getting some mishandles product. Luckily, they cancelled my order saying it was oos. If they dont have a good inventory management, I would not call them a reliable vendor. Not gives confident in this business, will not order again.

Strongly recommend against buying anything from them. Ordered a box of cigars that came rock hard and stale. Multiple phone calls, emails, etc and no response whatsoever. Zero.

Ordered more than 10 times on the site and all orders are delivered. Just for a few times it can be delayed and you need to contact them with the right email address (not the one on their website but the one on their PayPal account) or otherwise they would not respond. Other than that, everything is fine.

I randomly found cigars city website and the prices were fantastic. I had two orders within two weeks. I’ve ordered from many places but I’ve never seen attention to detail the way they packed the cigars with Individual moisturizer Packets for each order. They also write handwritten notes about what you bought.

I placed an order with for a box of cigars on Jan 6th, received a notification that my order shipped on the 9th. Today is Jan 29th and still no cigars. I've called twice and emailed on 3 different occasions but no reply. I'm really close to believing that I got scammed. I hope they read this review and contact me to resolve this matter!

The price was right, and my order of one box of cigars was correct. I placed my order on a Sunday, and it didn't ship until Thursday. Most of us are used to things shipping in 1-2 business days, so I contacted on Wednesday by facebook, voicemail, and email. I did not receive a response at all. That does not inspire any confidence, but it's probably a bare-bones operation that makes a good profit margin for themselves, and they feel they don't have to respond.

I ordered 2 ashtrays from them and they sent the wrong ones. I have called multiple times and left messages with no call back. I have emailed them multiple times with no response. I would not buy from them in the future.

My Order was missing $80 worth of product. Left a note saying they would refund. Never refunded my product. Can’t get a hold of anyone. At a loss now.

I’ve emailed, sent Facebook message, and called multiple times leaving a voicemail. They are impossible to reach. No tracking number after 7 days

A+, flawless execution and they shipped it free priority mail and I got it in 2 business days, 4 days on the truck. The prices are better than most and the sticks are smoking great. I just got a batch shipping from cigarbid, they are shipping ups ground, 6 business days and 8 days on truck. I would ignore the negative reviews and give these guys a shot. I don't do reviews much at all

I can see that there have been some people with negative experiences, so I wanted to share my recent positive experience.

I placed an order on June 4th and it was delivered on June 8th. No hiccups whatsoever. This was my first order, and I will continue to order from cigarscity.com. I have already recommended this site to a few friends.

A perfect service, choice and quality. Very serious !