Cigna España Reviews 

My experience with The Cigna Group was absolutely unacceptable and easily one of the worst customer service experiences I have ever dealt with. The company’s communication was disorganized, problems were constantly mishandled, and every interaction felt unnecessarily stressful, frustrating, and draining.

What makes this even worse is that the issue clearly goes far beyond a few incompetent agents. The experience reflects a company-wide failure in leadership, accountability, and internal culture. When employees seem overwhelmed, disengaged, or poorly trained, it usually points to deeper organizational dysfunction — and that was painfully obvious throughout this entire process.

I do not place all the blame on frontline representatives because they are likely dealing with unrealistic expectations, poor management, and inadequate support themselves. However, that does not excuse the overall failure of the company. Customers should not have to suffer because of internal chaos, toxic workplace culture, or ineffective HR and leadership practices.

For a company that operates in healthcare and insurance — industries where trust, professionalism, and empathy are critical — the level of incompetence and lack of care I experienced was shocking. Instead of feeling supported, I felt ignored, dismissed, and trapped in a system that seems fundamentally broken.

If Cigna genuinely wants to rebuild credibility, it needs far more than superficial customer service improvements. It needs serious internal reform, stronger leadership, better treatment and support for employees, and a complete overhaul of how it handles customers. Until that happens, I would not recommend this company based on my experience.

Truly appalling experience recently had very successful cataract surgery in Majorca followed the Cigna process to the letter. Submitted all of the required paperwork including diagnosis and cost estimate and received pre authorisation number. After the operation submitted a 4 page detailed invoice together with proof of payment bank receipts etc. During the next 4 weeks received several requests for the same information. Eventually received a full apology from them but no payment. Their target of 5 days to reimbursement is a joke. Only means of communication is with an Asian offshore call centre. Be warned.

Don’t trust this company.. they will promise you one thing and take it back once the trial period is over… disgusting.. criminals..

Absolutely useless web site and mobile application

Absolutely terrible and obstructive. Told me I had to use a primary insurer (which we don't have in Spain), refused to grant an advance, even refused to issue a guarantee of payment. CIGNA International (far more helpful) apologised for CIGNA Spain's treatment of us and their mistakes, which says it all. However Spanish medical providers refuse to accept CIGNA International cards....so hard luck to foreigners living in Spain.