Absolutely shocking service.
Absolutely shocking service.
4 staff ignoring customers in a quiet period.
We booked over the phone and travelled from Stafford.
Turned up, stood in front of counter, we werent acknowledged and were ignored.
Then another groups of people turned up standing behind us and were called past us and served first.
We approached the Duty Manager who was not serving anyone - and he directed us back to the same queue.
We waited 20 mins.
When at the front, we asked to complain explaining that we had been waiting for our booking and other people were served first.
The Duty Manager came over, interrupted us and corrected us saying we hadn't been standing there that long.
Plus they said they didn't know what we wanted.
We explained that was the problem, we were not even acknowledged.
The DM then went on to say that the other people were served first as they had been at the alley from early.
We explained how unnecessarily rude the service was and asked for details to make a complaint.
We were told that any complaint we made would be countered as they would be allowed to give their opinion too and they would claim that we were aggressive.
We were constantly overtalked, almost in an attempt for them to elate matters.
Disgusting service.
We are out of pocket for travel and have 3 dissapointed kids.
I am just completely gobsmacked.
Just wow.
Served by Chris and James.
Apauling.
Especially as I was told I was wrong as Chris had been a Manager for 23 years at Alton Towers so knew what good customer service looked like.