CipSoft deletes my account and provides no transparency or information to explain the reason.
Greetings,
I am reaching out once again regarding the suspension imposed on my account, and I would like to express my deep disappointment with the response I received previously. I was informed that the matter was considered closed, but I kindly request that you reconsider the decision and provide me with more detailed information regarding this matter.
I reiterate that I have never used any kind of bot or tool that could influence my gameplay. Evidence of this can be found in the moments of deaths and mistakes recorded on my Twitch channel and the Medal platform, which clearly demonstrate my regular and transparent conduct in the game. This situation has deeply concerned me because, should I decide to return to the game in the future, I want to ensure that I am in full compliance with the rules.
In my previous email, I included an attachment with a detailed list of all the programs I use while playing, precisely to collaborate and reinforce my transparency.
Thank you for your attention to this matter. I sincerely hope for your understanding and a more detailed analysis this time.
As a loyal player and paying customer, I have invested both time and money into your game. I work in a hospital, dedicating my efforts to caring for people, and part of my hard-earned income has been directed to supporting your company through the game. It is incredibly disheartening to be treated with such dismissiveness.
Did you truly review my previous email thoroughly? I cannot believe that a company as established as CipSoft, older even than myself (born in April 1997), would handle player communication in such an impersonal manner. I am asking for transparency: What specific actions or behaviors led to this suspension? How can I ensure compliance with the rules in the future if I am not informed of what I supposedly did wrong?
I have always adhered to the game’s rules. My character has never engaged in any form of service or used tools that would compromise fair gameplay. To this day, I remain confident that I have committed no violation. My record has been clean, and my dedication to the game and its community reflects this.
Your response—or lack thereof—not only impacts my trust in CipSoft as a company but also raises concerns about the integrity of your ban review process. If this issue cannot be addressed properly, it is unlikely I will return to the game. However, I am appealing to you not just for myself but for the sake of all players who dedicate time, money, and effort to your platform.
I kindly request that you reevaluate the decision regarding my account or, at the very least, provide me with detailed information about the reasons for this suspension. Transparency and fairness should be at the core of your relationship with your player base.
Thank you for your attention to this matter. I hope to receive a more thoughtful and comprehensive response this time.
Sincerely,
Tremboleo