Citrustelecom Reviews

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2.7

Electronics & Technology

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Company details

Electronics & Technology

Information provided by various external sources

A Trusted Network Operator - Next Generation Resilient Telecom Carrier - switching services , reseller services - trusted Telecom company UK | Telecommunications company

Contact info

Holdenhurst Road 99, BH8 8DY, Bournemouth, United Kingdom
www.citrustelecom.com

2.7

Poor

15 reviews

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1-star

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Aug 24, 2026

Can Citrus help defeat the scammers?

I see Citrus is also annoyed about scammers spoofing their numbers. Maybe Citrus has enough clout to do something about it.

August 24, 2026

Unprompted review

Reply from Citrustelecom

Aug 24, 2026

Hello Ralph
Unfortunately Citrus has, like all telecoms operators, no ability to control scammers. They program their own equipment to falsely display telephone numbers that they do not have in an attempt to appear legitimate. Regretfully we cannot prevent this behavior and it is constantly annoying that scammers do this.
Can I ask why you gave us a 1* review as this is something we have no control over?
Thanks

Aug 28, 2025

Had a great experience

Had a great experience, highly recommend using citrus telehealth.

August 28, 2025

Unprompted review

Updated Apr 17, 2025

customer service

matt Langley ceo gives good customer service.

April 17, 2025

Unprompted review

Reply from Citrustelecom

Apr 17, 2025

Hello David
I’m sorry you oi have suffered from scammers however, whilst this number range is licensed to Citrus, we do not run any services on any numbers and the scammers will have been falsely presenting this. No calls are made from Citrus and no customers of Vitrus would ever be supported running any illegitimate services.
I would kindly ask you to reconsider your review and would be happy to take a call from you to discuss this with you should you wish. Our office number is: 03451-939393
Regards
Matt Langley
CEO

Dec 19, 2024

Citrus are not scammers.

The calls people are getting are from scammers, they have software that hides the real number and shows as a number that is owned by Citrus, it is not Citrus. They are victims of this, the scammers could easily clone your number and you would be none the wiser or responsible for what they say, please think about this before destroying this companies trust pilot score.

December 19, 2024

Unprompted review

Reply from Citrustelecom

Dec 19, 2024

Hi Andy
We appreciate your review highlighting that scammers clone our numbers and other providers in attempts to defraud consumers despite us having. Nothing to do with them. It harms individuals and the reputation of Citrus so we are grateful for your insightful review.
Regards
Matt Langley - CEO

Updated Feb 17, 2024

Misdirection

Review deleted after feedback

February 16, 2024

Unprompted review

Reply from Citrustelecom

Updated Feb 17, 2024

Hello Barry
I'm afraid the site you are referring to is not ours. Ours site is citrustelecom.com. We do not have any association with citrustel.com. That is operated by a totally unrelated company based within the USA. We are only UK based. Your review has nothing to do with Citrus Telecommunications Ltd.
Regards
Citrus

Feb 7, 2024

This company have hounded me today with…

This company have hounded me today with 17 phone call!!! When I've looked up the numbers, they are all from this company.. I will be reporting you to Ofgem, asked them to stop but totally ignored my request.. See many reviews the same.. SCAMS LEAVE ME ALONE

February 7, 2024

Unprompted review

Reply from Citrustelecom

Feb 7, 2024

Hello Michelle
My name is Matt Langley and I'm MD of Citrus.
You may have seen the other negative reviews around scam calls and see that Citrus are not involved in any scams and unfortunately are victims of fraudsters who illegally present our telephone numbers from ranges that are allocated to Citrus by Ofcom.

I am sorry that you've receive these scam calls but scammers can present any number they wish without having any dealings with the actual number provider.

I hope you understand and ask if you would kindly redo your review to reflect the fact that this is nothing to do with Citrus.

Please feel free to call us on 03451-939393 if you would like to discuss this.
Regards
Matt Langley

Oct 24, 2023

I just got a call from this number +44…

I just got a call from this number +44 7893 932835 - M-Citrus Communications she said she was from some financial investigations - her accent was Nigerian so be very aware it’s a scam

October 24, 2023

Unprompted review

Reply from Citrustelecom

Oct 24, 2023

Hello Karen
My name's Matt Langley, MD of Citrus, I'm sorry you received spam calls.
As you can see from other reviews, Citrus nor our customers are making spam calls, these are made by fraudsters who look at the Ofcom website and seeing what number ranges are registered to UK operators such as Citrus, and fake program their equipment to present Citrus or any other operators numbers in an attempt to make their spam calls look legitimate.
These fraudsters have nothing to do with us or any other operator and do not possess the numbers that they are presenting.
I would suggest you report the calls to Ofcom. Unfortunately in reality, there is little Ofcom can do about this without some serious overhaul of regulations around call termination and more complaints from people like you, may influence this.
Any questions then please feel free to call us on 03451-939393.

Regards

Matt

Oct 20, 2023

im getting many repeated scam calls…

im getting many repeated scam calls from this provider

October 20, 2023

Unprompted review

Sep 20, 2023

I see lots of scam and spam calls…

I see lots of scam and spam calls coming from this telephone information again .
This constant harassment is only reflecting on this company

September 20, 2023

Unprompted review

Reply from Citrustelecom

Sep 20, 2023

Hello Chris
My name is Matt Langley, Managing Director of Citrus, I'm sorry you are receiving spam calls.
As you may see from other reviews, neither we nor our customers are making these calls, what is happening is fraudsters are looking at the Ofcom website and seeing what number ranges are registered to UK operators such as Citrus, then illegitimately programming their equipment to present one of Citrus or any other operators numbers in an attempt to make their spam calls look legitimate.
These fraudsters have nothing to do with us or any other operator and do not possess the numbers that they are presenting.
I would suggest you report the calls to Ofcom. Unfortunately in reality, there is little Ofcom can do about this without some serious overhaul of regulations around call termination and more complaints from people like you, may influence this.
Any questions then please feel free to call us on 03451-939393.

Regards

Matt

Updated Apr 27, 2023

Why are they leaving me blank…

Why are they leaving me blank voicemails sounds like a dodgy call centre sounds like Indians talking and how did they get my number ?... did speak with them it clear to me it's not the companies fault it's overseas only people we should be blaming it this government

April 26, 2023

Unprompted review

Reply from Citrustelecom

Apr 27, 2023

Hi Leona
I'm Matt Langley, Managing Director of Citrus.
Citrus aren't making these calls, they are scammers that falsely & illegally present telephone numbers from ranges that are allocated to Citrus by Ofcom.
Scammers make unsolicited calls & present one of our UK mobile or Geographic numbers in an attempt to legitimise the call and increase the chances of it being answered.
This is being reported to our offices every week for some time and there is nothing we or any other operator can do about this as we are not giving them any numbers.
I am sorry that you and many others (including myself) receive these scam calls but scammers can present any number they wish without having any dealings with the actual number provider.
I hope you understand and would invite you to redo your review to reflect the fact that this is nothing to do with Citrus. We are a business communications provider and both the business and it's owners being accused of being scammers is unfairly damaging.
Please feel free to call us on 03451-939393 if you would like to discuss this.
Regards
Matt Langley

Apr 12, 2023

They call you and hang up

They call you and hang up, probably to get you to call back and probably a premium rate number - I'm not risking it nice try Citrus - keep calling and you'll get reported.

April 12, 2023

Unprompted review

Reply from Citrustelecom

Apr 12, 2023

My name is Matt Langley and I am Managing Director of Citrus.
Citrus are not involved in any scams and unfortunately are victims of fraudsters who illegally present telephone numbers from ranges that are allocated to Citrus by Ofcom.
I assume that you have received machine generated unsolicited calls from a scam business and they present one of our UK mobile or Geographic numbers in an attempt to legitimise the call and increase the chances of it being answered.
This is being reported to our offices every week for some time and there is nothing we or any other operator can do about this as we are not giving them any numbers.
I am sorry that you and many others (including myself) receive these scam calls but scammers can present any number they wish without having any dealings with the actual number provider.
I hope you understand and would invite you to redo your review to reflect the fact that this is nothing to do with Citrus. We are a business communications provider and both the business and it's owners being accused of being scammers is unfairly damaging.
Please feel free to call us on 03451-939393 if you would like to discuss this.
Regards
Matt Langley

Feb 16, 2023

CITRUS ARE NOT SCAMMERS. READ THIS NOW

I got in contact with Citrus after receiving calls from numbers seemingly operated by them. Much like the other reviewers on here. What the other reviewers FAIL to take note of is the fact that Citrus are as much a victim of the scammers as those people being called. The scammers program their equipment to FALSELY represent being from a UK Provider, in this case Citrus, and so it seems you are being called from a number operated by Citrus and when you do a look up of the number you are directed to them as the owners of that block of numbers. The scammers FALSELY present numbers from mobile number ranges which is fraudulent and in breach of Ofcom regulations. In an attempt to legitimise calls, scammers program their call generation systems to falsely present numbers from a real UK number range, and in this instance have chosen a Citrus range. It is unfair and very difficult to stop. Ofcom have tried to do something where when a call is sent to a terminating operator if the PAID (P asserted ID or real telephone number) is missing or wrong then there is a big surcharge so making operators block them however, VoIP telecoms switches are easy to acquire either buying or renting in the cloud, and they provide the ability to insert fake PAID into the transmission signalling of a call rendering the regulation useless. It's an industry wide problem and the more the recipients of these calls report the issue to Ofcom the more chance there is something will actually get done. I contacted Citrus and they were actually very helpful, even though they can't do anything about it and are suffering as much as those people being called. Their business reputation is being called into question and it's not fair. BLAME OFCOM AND THE SCAMMERS. DO NOT BLAME THE COMPANY WHO ARE VICTIMS LIKE EVERYONE ELSE.

Danny Styles.
24 Karat Recordings
United Kingdom

February 15, 2023

Unprompted review

Reply from Citrustelecom

Feb 20, 2023

Hello Danny
I just wanted to say I appreciate your understanding that non of these scams have anything to do with Citrus and to say thank you for taking the time to write a review that reflects your understanding of how these scammers work.
Much appreciate.
Best regards
Matt Langley
Managing Director

Updated Feb 9, 2023

Scam company

Scam company operated by and for scammers. They claim that they have no control over the phone number ranges that THEY OWN. Reported to Ofcom, I strongly recommend that anyone receiving calls from scammers operating on their network take the same course of action. I have had 20 different calls from 20 different numbers in the last 3 days. Can you guess what they all have in common. Correct - they are numbers on ranges owned and leased by Citrus Telecom. Weird huh?

February 8, 2023

Unprompted review

Reply from Citrustelecom

Feb 8, 2023

Hello Chris
My name is Matt Langley and I am Managing Director of Citrus.
Citrus are not involved in any scams and unfortunately are victims of fraudsters who illegally present telephone numbers from ranges that are allocated to Citrus by Ofcom.
There is no detail in your review but I assume that you have received unsolicited calls from a scam business and they present one of our UK mobile or Geographic numbers in an attempt to legitimise the call and increase the chances of it being answered.
This is being reported to our offices every week for some time and there is nothing we or any other operator can do about this.
I am sorry that you and many others (including myself) receive these scam calls but scammers can present any number they wish without having any dealings with the actual number provider.
I hope you understand and would invite you to redo your review to reflect the fact that this is nothing to do with Citrus. We are a business communications provider and both the business and it's owners being accused of being scammers is unfairly damaging.
Please feel free to call us on 03451-939393 if you would like to discuss this.
Regards
Matt Langley

Aug 19, 2020

I just add money for the first time

I just add money for the first time, but not able to call. Why?

August 19, 2020

Unprompted review

Reply from Citrustelecom

Aug 19, 2020

Hello Hermis
I'm sorry to hear you have had a problem. We do not have a service where you add money so can you explain what web site or by what method you added money? Our web site is www.citrustelecom.com and we do not advertise pay on-line services.

If you contact us we will try and help point you to the company that you engaged with.

Updated Apr 14, 2020

reply to company. The site I looked at is citrustel.com/

Nothing seems to work and very limited information on their website. The dialler doesn't work. If you try to register your phone to get a text code, it says it's bad when it's not. It says it's free but wants money. It says it'll reply to emails promptly. It doesn't. I can't see anything it does other than advertise

April 13, 2020

Unprompted review

Reply from Citrustelecom

Apr 14, 2020

Hello Katherine

Can you tell me what website you are reporting an issue with, our main site is Citrustelecom.com and there is no dialler on this site or a place to register phones or get text codes. This is not something that we offer.

Please call us on 03451-939393 and I am happy to help advise about the issue, I suspect that you are are reporting an issue with another companies website.

Thank you
Matt

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