City-Drop Reviews 

Super pratique, super simple, camion nickel et confort, au top

We rented a City-Drop truck for a move. During the journey, the vehicle broke down in the middle of the highway and became completely unusable due to a technical issue.

We immediately contacted City-Drop and reported the breakdown, expecting their assistance service to actually help us. Instead, we were essentially left on our own to deal with a serious situation on the road.

We had to arrange the recovery of the vehicle ourselves, find a garage to leave it in, organise transport, rent another vehicle from a competitor at the last minute, and then go back the following day to unpack the broken truck and reload everything into the replacement vehicle just to complete our move.

The breakdown caused a major delay, completely disrupted our plans and created an *extraordinary bill of more than €1,000*, including towing, the last-minute replacement rental, parking, additional transport and extra road time.

And this is the most frustrating part: none of this was caused by us. We rented a vehicle, it suffered a technical failure, and instead of City-Drop taking responsibility and providing an effective solution, we had to organise everything ourselves and pay upfront for the consequences.

A breakdown can happen. What is completely unacceptable is the way City-Drop handled it afterwards.

It caused a major disruption, significant additional costs and a huge amount of unnecessary stress. The way City-Drop handled the situation was, in our experience, completely unacceptable.

This company is extremely unprofessional. Avoid at all cost! We booked a city drop van for a ride of 1.100km. We drove 1 hour to pick up the van but it wasn't there and we had no info at all. When we finally reached someone they just said it would arrive approximately 2 hours later but they couldn't even give exact information or warn us beforehand. The van finally arrived in a bad and dirty condition. We payed over 1.300€ and didn't get any reimbursement! We are thinking to take legal action now. If there is a problem, chances are high that you won't get any help from the company. Avoid the stress and the waste of money and pick a serious company.

Pick up and drop off process was very straightforward and easy to complete. Also during my trip I was delayed and had to contact the team to extend my trip to drop van back later, response from city drop team was good.
1 small point I would make, the drop off location in Dublin was given as just a street name and the city, there are actually 2 streets in Dublin the the same name and I had to use AI to determine which one was the correct one. An Eircode/postcode or additional information like the area in the city would be beneficial

Very simple and straight forward process, from reserving, to picking up the truck and to park it after use.

The app is clear, there is a wizard when picking up and another wizard when finishing the ride.

I find overall eady to use, the truck was clean and working ok - i drove over 700km with no issue.

Your customer service is inexistant. I got a much smaller transporter than I had hired, hence the move required two days instead of one. Your complaint departement never bothered to get back to me.
So my resume is quite mixed and sums up as follows:
"Handle with care" (if you find another one in your area, you might be better off.

Picked up the car with no fuel, no washing fluid then lasted about 200k before it wouldn't start because the adblue was completely empty. Extremely medium experience.

The service was reliable and we were satisfied. The van was on the spot, on time and in great shape.

I needed a van from Brittany in France to Stockholm in Sweden because of a house move. I discovered City Drop could do this, pick up in Brest and leave the van in Stockholm. Terrific. I hope they expand.

The experience was amazing! Pick up and drop off are super simple and intuitive! The van was in perfect condition and the app was easy to navigate! All in all a wonderful experience!

Super expensive if you need to extend you rental : 127 euro for 30 minutes !

Beware of this provider. It's a rip-off! Customers are lured with €1 prices. During the booking process, the price suddenly increases to €100 without any warning from the system. If you cancel, you'll be charged twice as much. In the end, the error cost us €200. The provider is completely unaccommodating when it comes to refunds.

The app didn't worck properly. No at the pick up neither at de dropping.
The company didnt put any facilities to solve it and it costed me in taxis 170€
The concept is good but app needs to be verified.

Very good service. Easy to pick up the van, and drop it off. Customer support is very responsive. No human interaction is needed. Everything is done through their online platform. Will I go with them another time? Definitely. Thank you City-Drop

Moved from Paris to Switzerland and it was really handy to find a one way rental. App was relatively easy to use - drop off was a bit of a challenge with the app but managed. Manual transmission was a bit tough in slow moving traffic out of Paris but otherwise it was fine

Excellent principe, facile d utilisation, hotline au top , merci pour leur patience et leur professionnalisme. ATTENTION le paiement en ligne n'est possible qu'avec une carte de crédit...dommage, ca n'est écrit nulle part.

Rennes > Paris via le principe du "Bon Plan" qui a tenu sa promesse. Service fluide. Nous recommandons City Drop !

I loved that City-Drop allowed me to pick up and drop off the van via self-service. This was really helpful because I wasn't sure of my exact availability until the night before picking the van up. On a technical level, the van was clean, ran well, and was exactly as described. The customer service agents were responsive and answered all of my questions in a timely manner.

Everything went very smoothly. Quality and cleanliness of the vehicle was excellent.

I used Citydrop to move out from Paris to Amsterdam, and I can tell you I do not regret this decision! Their service is super easy to use and reliable ⭐️ 10/10 would recommend.