Citysuites Reviews 3

We arrived at the City Suites II in Manchester, England on the 6th May 2026 for a 2 night stay. The reception staff were friendly and helpful on check in. However we were told that the intercom system was out of order and that we would need to come down to the reception if we had any queries; our room was on the 12th floor.
On the night of the 7th we returned to our room at about 11pm ready for a good night’s sleep. At 11.30pm a very loud alarm went off in the room and we had to go down to the reception in our night clothes to report it. The staff on duty came up to switch it off, and only then gave us a mobile number to call if it happened again. This scenario occurred at intervals through the night until we eventually checked out in the morning.
When we made a formal complaint at the front desk, we were told that the manager would come and speak with us. However up till when we had to leave, the manager was too busy to address our complaint. We sent emails expressing our dissatisfaction but we were told essentially that because fire alarms are required in hotel rooms in the UK, whether they were faulty or not, was not the fault of City Suites and I assume, City Suites could or should not be held accountable for any discomfort caused to guests because of it.
It would be interesting to hear what other hotels in the UK have to say to that.

The fire alarm in our room 1209 Citysuites 2 Manchester went off repeatedly during the night of 7th May.
The intercom to speak to reception was not working.
We had to go down to reception to report. Each time the receptionist told us it was a false alarm and came up to turn it off. We had hardly any sleep. One of the alarms was so loud several other guests on our 12th floor came out of their rooms until they were told it was safe to go back.
The General Manager was’ too busy’ to speak to us in the morning. Other officials responding to our emails say in essence ‘sorry but it’s no big deal….’

During my recent stay at CitySuites 2 in Manchester, I felt that facilities were clean, tidy and secure, some staff were friendly and helpful, room was slightly lazily cleaned but nothing too bad, however at the end of our stay, I suffered a sudden medical emergency and had to leave by ambulance. Staff reassured me my belongings would be safe until I could return. Sadly, when I came back, I discovered my AirPods had been stolen IMMEDIATELY after we had left the premises.

I reported this immediately. The company responded with a dismissive email stating they had “reviewed CCTV and checked with HR” but found “no evidence.” This makes no sense as CCTV is irrelevant when the only people with access to the room were their own staff. Instead of investigating properly, they hid behind their Terms & Conditions, essentially saying: if your belongings are stolen here, it’s our problem, not theirs. Which is a crazy statement to make when they state they value the safety of their guests.

To experience theft while dealing with a medical emergency was stressful enough. To then be met with dishonesty, lack of care, and refusal to take accountability was unacceptable. Matters will now be taken into law enforcement due their response.

If you are considering staying here, be aware: your belongings are not safe, and management will not help you if something goes wrong.
Do not recommend staying here if valuables are clearly not safe in your own room.