citytechnical.co.uk Reviews 

First engineer sent out was disgraceful - repeatedly went to the wrong house disturbing an elderly neighbour, in spite of being asked to phone first so he could be guided to the right house. On next visit he "one belled" in order to claim that he had phoned, didn't allow time to answer, then switched his phone off so he couldn't be called back. Incredibly unprofessional.

Requested a different engineer, and the second one sent was absolutely lovely - pleasant, polite, kept me informed throughout. However, he was prevented from carrying out the work required by the management at City Technical Services, who failed to secure the part in time, then when it arrived stated they were too busy to get the job done on the same day (having previously assured me that they would).

The result of this incompetence is that an 81 year old lady has not had heating or hot water in her house for 4 weeks, in Scotland, in October.

Brian porter so be promoted to a supervisor or boss he is no 1 in my book he spent two and half an hour sorting my boiler he's no 1 in my book I highly recommend Brian porter to do all boiler repairs he was absolutely brilliant at his job

City Technical Services came out to do a repair on my boiler. They were very quick to attend. The engineer repaired it using a part from his van stock on the first visit and was very friendly. Can't fault the service at all. Thank you! I rarely write reviews but wanted to take the time to do this one as delighted my heating is working again.

I had a young man to service my boiler on Tuesday 29/09 and his name was Brian. He was very well mannered courteous and very thorough. What an excellent job he done … and the girl who answers the phone. I have dealt with a few times and what a lovely helpful person she is. I’m sorry I can’t remember her name but well done thoroughly recommend company.

Had a leak with from my boiler. Called out CTS and they were out the same day at got it all sorted.

I had to rearrange several times but each time was easy.

Quick repair, thanks.

Just had my new boiler installed - Excellent service - the guys arrived early in the morning, told me what they'd be doing, installed the boiler and showed me how to work it (Not an easy thing to do with me haha!) and cleaned up after themselves.

I phoned city technical Sunday night and spoke to a girl in the office to log that my heating and hot water broke i told her persistently to have the engineer come after three the following day as I wouldn't be in and didn't want to waste their time. However the engineer came at 10 am the following day after I told them I wouldnt be there I then got missed calls of both himself and the office a girl called Alexis telling me he was at the door and I was to get someone to let him in????I explained that I wouldn't be in till after three and she said she was putting it down as failure to gain access and not coming out now for another day. I said you clearly don't communicate customers wishes between staff members and I wanted her to listen to the recorded calls I made stating to come after 3pm. She said she would call me back and didn't!!! I then had the unfortunate pleasure of speaking to abraheim who clearly doesn't understand customer services or care I asked why the staff didn't communicate between them and he really was rude and just couldn't be bothered to answer any questions or concerns just kept saying ok ok nothing else. I hate speaking with city technical staff they lie promise you the world and genuinely don't care a monkeys about your worries

If I could give zero stars I would. Given I have spent so much time over the past 7 days already on what has turned out to be a complete farce from start to finish, I won't waste any more time providing all the facts associated with the situation I have experienced with this company. The highlights are as follows:
- what should have been a routine annual boiler service at my mothers property turned into fault after fault after fault. Root cause basically being incompetent engineers making mistake after mistake.
- significant volume of water leaking from my mothers property into a neighbours home downstairs.
- no heating or hot water for 6 days.
- incompetent, unhelpful, unsympathetic and frankly rude customer service staff.
My mothers contract is with Scottish Power who engage Domestic and General who obviously subcontract to City Technical Services (CTS), who may also subcontract to self-employed engineers. I'll be contacting Scottish Power/Domestic and General and unless they confirm not to use CTS in future for servicing and repair to my mothers boiler I'll be cancelling and using someone else.

Inept company. Misdiagnosed an obvious fault. Twice! Unable to source available replacement boiler parts. Heating engineer made sexist comment. Heating engineer told me they ‘kick’ insurance jobs/referrals and bank £150. Office staff unhelpful. Five weeks without heating in Feb/March. Boiler insurance with Domestic & General complete waste of time. Would not recommend.
BAXI engineers far superior, skilled and professional.

Sorted a problem but a £50 Vango went missing on the same day.
Sketch couldn't look at me.
Should've known better really.

We had a lovely engineer out called Keiren and another lovely engineer called Calum these to lads identified the problems over 2 days spot with their work and treated me with so much respect both of them they definitely deserve the credit thank you lads From Joan

Cowboys Rosehill housing association uses this firm 6/1/26 we let them in to service the boiler it was condemned because of carbon monoxide leaking into the floo so it was switched off 8/1/26 Steven came with the part to fix it after the part was put in he said that's you Mr logan all fixed boiler is fine now then left great I had heating and hot water after 2 days . Steven came back 10 minutes later and asked if he could look in the boiler as he thinks he left a tool in it he found the tool then said Mr logan you can't use the boiler sorry a pipe going to the floo is broken I asked when would if get fixed his reply was don't know they'll have to order the part I asked well I've not had heating or hot water for 2 days I have a lot of health issues including vascular disease and low grade cancer he said they'll supply electric heaters later that night they handed in 2 small heater for a 5 apartment.
Fri 9/1/26 I phoned city tech to see how long it would be to fix the boiler they said we're pushing for mon 12/1/26 if not it should be Tues as they're waiting for the part to arrive , mon 12 nothing phoned them again the part hasn't arrived 13/1/26 phoned again still no part arrive got a phoned later on that day they'll be out they've got the part it will get done first thing tomorrow 14/1/26 I surely will NOT RECOMMEND this company unless you want to live in an igloo for 9 days 😡😡😡😡😡😡😡😡😡🤡🤡🤡🤡

Great service from your engineer Fraser. He’s an asset to your company.

Annual boiler service carried out today. Fraser arrived when I’d been told he would. Very polite, and respectful of property. Friendly and professional. Explained exactly what he was doing and detailed testing results to me. Very efficient service. I’ve had several annual services carried out by this company and have been happy with their work every time.

I would like to leave a very positive review for Lee Rotchford, an engineer from City Technical Ltd.

He was extremely friendly, professional, and approachable. He quickly identified the issue, replaced a part in the boiler, and everything started working perfectly again.

He also managed to fix the radiator in the bedroom and make it properly hot — something other engineers had not been able to do before.

I am very happy with the service and would highly recommend him. Thank you!

No heating or hot water for the past two days. No one taking responsibility. Boiler breaks every winter and we are always left for days with nothing or no real explanation. Terrible company.

We have dealt with city technical about 6 times now and have had nothing but excellent service from them from Shannon who answers the calls to our engineer Jason who has went above and beyond for us on more than one occasion
Nevet had one issue with them ever

I honestly don’t even know where to start. For years I have been having problems with my boiler having engineers come out and say no everything is fine. Was only when one actually decent engineer came out and said a part was broken and my full system needed flushed. This was done and an engineer came to replace the broken part another part broke, in this time my one of my radiators continuously made screeching noises and another would only heat at the top. My neighbour who is a gas engineer came and told us we needed new thermostat valves on them. We notified City Technical and was told this would be fixed and also with the one that had been cracked by a previous engineer. Today I experienced only what I can explain as being horrifying. I opened the door to the engineer before I can even speak he come barging past me “wheres the boiler” I asked him if he could give me two minutes while I get my husband from outside as I thought he would be better at explaining the issues we had been having. He huffed and asked again “wheres the boiler” so I told him it’s in this cupboard sorry I am just getting my husband. This made me feel really uncomfortable in my own home, he was pacing around my house going in my living room where my son was playing unsure why he needed to be in there as he was needing the boiler so bad. This made me feel so uncomfortable. My husband comes in and tried explaining but he kept walking away from us with his head down totally disinterested not even giving us a chance to explain, I tried to show him a video of the noise from the radiator but he barged right past me and went up my stairs. Meanwhile he has big muddy boots on making an absolute mess, never once asked if I would like him to put shoe covers on or take them off, he just treat my house like it was nothing. He then said our radiators were fine without even checking then said if he was to do anything else he would need to phone someone but then didn’t, at this point I suggested he just replace the part on the boiler then just there was no point as he just wasn’t doing anything other than make us feel uncomfortable. We had already spoken with the office about the problems and told this would be in the notes to the engineer so why??When asked about the boiler he shouted “you haven’t gave me a chance” bear in mind my son is there also. He said right that’s it done and “I’m leaving because you have asked me to and if we want them out again it would be two engineers” and off he went. My husband then called City Technical to raise a complaint only to be told the engineer didn’t fix the part on the boiler as he felt UNCOMFORTABLE! I’ve now just had an independent gas engineer out and replaced my thermostat valves on my radiators and every single one of them the spring had popped so no heat was able to get to them. I’ve since been told that someone else will come out to replace the broken part on my boiler but not holding much hope. Hesitant to let any of them in my house after the experience i’ve had. Treat us and my home like absolute crap probably because I am a council tenant, which I pay for every month with money from my OWN WAGES!! I would advise never to answer the door to these people when alone.