Worst customer experience ever – Unprofessional and greedy
I had the worst customer experience of my life with CL Electric. As a certified Danish company, you expect professional standards, but they delivered the exact opposite.
Their serviceman forgot to turn on a crucial valve during a service visit. This major oversight caused my entire Nilan system to malfunction, resulting in severe ice buildup inside the unit (as documented in image).
Even though CL Electric admitted this was entirely their mistake, they still tried to charge me 2000 DKK for a follow-up visit just to restart the system. Instead of taking responsibility, finding the root cause, and fixing the issue for free, they focused entirely on charging money. They cared more about billing a customer than solving the core problem they created.
Stay away from this company if you value fair treatment and competent service.