Clear Building Management Limited Reviews 14

Reply from Clear Building Management Limited

Oct 11, 2022

I have reached out to you via TrustPilot as I cant find your name linked to any account or property we manage.

This vague review is from a fairly new account, and I don't have any reference of your name as a client but if there are specific issues then we are happy to engage with you to resolve them.

I have reached out to you via Trustpilot for more information.

Reply from Clear Building Management Limited

Oct 11, 2022

We would never suggest "moving out" as a solution to ASB.

I have reached out to you using Trustpilot as your profile does not give enough information to identify whether you are a resident in a block we manage.

Anti Social Behaviour IS a complicated issue and comes in many forms, we as a managing agent only have the remedies available to us under the lease.

For that reason we always suggest that a record is kept and complaints made to the Local Authority as they have powers to act far more swiftly than attempting any breach of lease could offer.

We co-operate fully with Local Authorities and affected residents and will always keep evidence to support eventual action , initially by the Local Authority but potentially for breach of lease also.

If you can please let us have more information and the details of the complaints you have made to the local authority about this issue we will always try and assist.

Reply from Clear Building Management Limited

Oct 11, 2022

Your suggestion "money disappears" is an appalling slur and wholly untrue.

I would be happy to discuss your concerns but I can categorically assure you that every single penny collected is held in trust and ONLY used for the benefit of the leaseholders.

I dont recognise your name so have reached out to you via Trustpilot for additional information to identify any account you may have with us in order we can reassure you how your funds are protected.

Reply from Clear Building Management Limited

Oct 11, 2022

Thanks for your review.

As you are aware the damage to the building was caused by a fire (in June not 3 years ago), and the Insurer is responsible for reinstatement.

Reply from Clear Building Management Limited

Oct 11, 2022

Thanks for your review, we would be happy to discuss the issues raised.

All calls are recorded so can be reviewed and the only charges we make are our published fee with full accounts published. We are voluntarily regulated by RICS and have a recognised complaints process with the option to refer to the property ombudsman service.

We can only manage as per the lease issued but can categorically promise no one in our team lies.

We have reached out via your Trustpilot profile to try to better understand your issue.

Reply from Clear Building Management Limited

Dec 23, 2021

Sikander, as you KNOW from the numerous conversations, meetings and even the event where the Leaseholders Charity LKP joined in, this building has specific structural issues which necessitated the Fire Inspection. This is not just about an EWS1 and its by following the guidance that this situation has arisen NOT going against it. This as has been explained is a case of shooting the messenger, we haven't set the rules and we certainly aren't profiting in fact far from it! We are incredibly sensitive to the impact on leaseholders and doing everything we can to help. Your anger and frustration is understandable but is mis-directed, we will continue to work with all leaseholders at your development to push Government for a fair outcome on this situation.

Reply from Clear Building Management Limited

Nov 15, 2021

Dear James,

We are disappointed to receive this review, as we have explained on numerous occasions and discussed one to one during the recent virtual meeting, the issue in your block is to do with Fire Safety and lack of Govt Support, as you attended the 3rd residents meeting last week we would have hoped that following support from the Independent leaseholders charity you might have re-considered your view. We do not have a choice whether the building is insured or not but we do NOT earn commission from Insurers and only work for resident led management structures. We understand and in many ways share your frustration for the lack of support leaseholders are receiving from Govt in relation to these issues, but to describe us as "charlatans, cowboys and bent" is deeply offensive and factually incorrect. Nothing could be further from the truth.

Reply from Clear Building Management Limited

Nov 17, 2021

Dear John,
As you are aware, the Insurance valuation was undertaken independently and at arms length by RICS Surveyors to ensure that the rebuild cost of the property was correctly Insured. It was this survey that identified the shortfall in cover and the need for the sum insured to be increased.
Additionally it was identified that the floor type had been incorrectly disclosed by your previous agent, resulting in the risk profile changing as far as Insurers were concerned.
We of course have no sight of whatever cover you have now arranged but as we are regulated by RICS, full members of ARMA and are registered with the Financial Conduct Authority in order to arrange Insurance cover on behalf of our clients I will repeat what you already know which is that all policies go to market each year we use Independent specialist brokers who understand the specific needs of RTM Insurance and comparable quotations ate obtained based on correct factual risk profiles. We do not earn commission from Insurers but we do need to ensure the policy is correctly written and would provide cover in the event of a major incident.

It id untrue to say we do not obtain "several quotes" for work, no questions were ever raised about specific jobs, and all expenditure by law must be "reasonable". We as a matter of course obtain comparison quotes however there needs to be some proportionality here, you are not going to have a queue of contractors waiting to fit a £50 key-safe so a "no-quote" still means comparisons were attempted. All quotes are evidenced and we would be very happy to discuss any specific issues or concerns with you if you can give more detail but as said, please consider the proportionality of the works requested and the need as an RMC to only use suppliers with the correct Insurances, references etc.

Reply from Clear Building Management Limited

Nov 15, 2021

Thank-you for your review, we do always try to proactively communicate so appreciate your kind words.