Disapointing Custom Order
I ordered a custom aquarium in march of this year, the website suggested a lead time of 6-8 weeks. When I chased up in May they hadn't started it. I chased up again in June and they had built it but to the wrong dimensions, there had been a rough drawing for the initial quote and a follow up drawing for the order, the missed dimension was one that hadn't changed between the two drawing issues.
I supplied clear and dimensioned scale CAD drawings.
The excuses I had for the delay were they'd run out of glass and the acrylic machine for the overflow had broken.
When the tank arrived at the local shop I ordered it through it was packed well and I didn't unpack it to inspect because it needed to go in my van for transport home.
When I got it home and did a thorough inspection I noticed how sloppy the assembly was.
The main glass panels weren't square with 1mm deviation in places.
Extra silicone not cleaned off joints.
The top of the overflow not parallel with the top of the tank.
Some of the slots for the overflow hadn't cut all the way through leaving sharp edges that needed filing off.
Bends on the overflow aren't consistent.
Chipping around the drain holes.
Drain hole spacing not to the dimensions specified leading to significant changes to the stand to accommodate the plumbing.
I deliberately chose Clearseal as I've always had their off the shelf tanks and I've always been impressed with them so they were the first port of call when I wanted a reef tank to snugly fit in an odd sized alcove in my house. I paid a lot of money for this tank and to say I'm disappointed is an understatement.
