Gallagher, formerly Clements Worldwide Reviews 

5,831
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 428 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the incredibly helpful staff for providing fast responses and expertly guiding them through complex policy renewals with absolute ease. People really appreciate the clear communication, professional guidance, and efficient support when setting up various vehicle and property insurance coverages. Some reviewers were not happy with the limited provider options, noting they only selected this agency because viable market alternatives were practically nonexistent in their region. A few other people also felt that certain interactions were frustrating, mentioning communication hurdles, unclear details, or difficulties reaching support representatives when urgently needed.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professional approach, helpfulness, and quick email... See more

Service

Customers consistently note positive experiences with service, highlighting fast response times and helpful... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting quick responses, helpful... See more

Response time

Reviewers mention positive feedback about response time, highlighting that consumers receive immediate... See more

User experience

Clients share positive opinions on user experience, highlighting an incredibly smooth, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always Francesca with Clements is a pleasure to deal with. We have two cars and two motorcycles insured with them. Francesca is professional and very responsive when doing the renewals. The ren... See more

Company replied

Rated 5 out of 5 stars

The whole procedure was very fast as within 3 days from my first email for renewal of my car insurance I received my new contract. The price was however rational. Barbera has been ver helpful through... See more

Company replied

Rated 5 out of 5 stars

From the first moment we started communicating with Aurora Bologna, communication flowed seamlessly. She answered all our questions, offered us a good range of options so we could pick which option... See more

Company replied

Rated 5 out of 5 stars

I recently purchased my car insurance policy, and the entire process was incredibly smooth and easy. I’d especially like to mention Francesca, who was extremely helpful and supportive throughout the p... See more

Company replied


Company details

  1. Insurance Broker
  2. also in
  3. Accident Insurance Company
  4. Auto Insurance Agency
  5. Business Insurance Company
  6. Health Insurance Agency
  7. Renter's Insurance Agency

About Gallagher, formerly Clements Worldwide

Written by the company

With decades of international insurance experience, we help expatriates, military families, diplomats, government employees, contractors, and international professionals protect their valuables and lives abroad across a wide range of countries and circumstances. Our team uses that hands-on knowledge to navigate international insurance options and customize coverage for each client’s location, lifestyle, budget, and specific needs.

Explore our international personal insurance solutions:


International Expertise. Personal Support.

Whether you are moving abroad, beginning an international assignment, or already living overseas, our specialists are here to make insurance easier to understand. We provide knowledgeable guidance, responsive service, and customizable coverage designed for life across borders.

Explore your options and request a quote.

Gallagher also helps international schools, nonprofits, government contractors, and other organizations protect their people, operations, and assets across borders. Explore International Business Insurance


Family packing

Our team will find a customized and affordable plan that can meet you and your loved ones’ needs, no matter your situation.

Locations

Washington, DC

1220 L Street NW, Suite 1200
Washington, DC 20005
P:  +1.800.872.0067 or +1.202.872.0060
clements@ajg.com


London, UK

The Walbrook Building
25 Walbrook
London, UK EC4N 8AW
P:  +44(0) 33 0099 0104
clements.europe@ajg.com


Dublin, Ireland

Alexandra House
15 Parkgate Street,
Dublin 8,
D08 W866, Ireland
P:  International: +353 1 9645098, In Ireland: +1800-44-99-33
clements.ireland@ajg.com


Gibraltar

Unit 243.01
World Trade Center
6 Bayside Road
Gibraltar, GX11 1AA
P:  +00350 54716000
clements.europe@ajg.com


Woman leaning out of a car

International Insurance for Life and Work Abroad

Written by the company

Worldwide Coverage That Fits Your Life Abroad
Get international insurance tailored to your location, lifestyle, and budget. Whether you are moving overseas or already living abroad, experienced specialists help you understand your options, avoid coverage gaps, and find protection that fits your circumstances. Coverage options are available across car, property, health, life, disability, and other personal insurance needs.
Protect Your Business’s Assets, Employees and More with Clements
Protect your people, property, operations, and assets with connected solutions built around your organization’s international risks. Access international insurance markets, sector-specific expertise, and guidance throughout the risk journey.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

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Replied to 96% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(5,831)

412 reviews in the last 12 months

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Rated 5 out of 5 stars

Many Years of Excellent Service and a Great Customer Experience

I have been a customer of this insurance company for many years and have consistently had a positive experience. This is why I continue to trust and recommend their services to others.

I would particularly like to thank Federica Francesca Bonavota and Aurora Bologna for their professionalism, kindness and helpful support. Their assistance made the insurance process smooth and straightforward.

My experience over the years has been very positive, and I am happy to recommend this company.

November 10, 2026
Rated 5 out of 5 stars

Always a 5 star experience!!

Always a 5 star experience!!! This is the 2nd time I have gotten insurance from Gallagher and have always been treated with utmost professionalism and personal attention. Federica is wonderful and has helped me twice now to get the insured without stress. Excellent all around. Thank you!!!!

November 6, 2026
Rated 5 out of 5 stars

Federica was able to answer my…

Federica was able to answer my questions and made some great suggestions regarding the coverage for my three vehicles. I saved over 1000 Euros from my previous carrier and am very happy with the easy payment options and how quickly I was able to get coverage.

November 4, 2026
Rated 2 out of 5 stars

Sucks to be a captive market

There were issues logging in and processing payment. The insurance rate isn’t really explained and honestly feels a little arbitrary. The only reason I use them is because in my situation they’re virtually the only provider so props to them, I guess.

November 2, 2026
Rated 5 out of 5 stars

Excellent Service

After my initial enquiry, I received very timely and clear feedback. Federica Bonavota was very proactive and friendly (which is important).

November 2, 2026
Gallagher, formerly Clements Worldwide logo

Reply from Gallagher, formerly Clements Worldwide

Tahir, it’s wonderful to hear Federica made such a positive impression from your very first enquiry. Her proactive approach and genuinely friendly way of working are qualities we value greatly, and we’re glad you experienced both firsthand. We appreciate you choosing us.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Great service

November 2, 2026
Gallagher, formerly Clements Worldwide logo

Reply from Gallagher, formerly Clements Worldwide

Juan, thank you so much for the recognition and the 5 stars! We are thankful for your trust.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Fast, Great service

I made a change request on the weekend and it was processed on Monday. Very simple, fast, and straightforward.

November 1, 2026
Gallagher, formerly Clements Worldwide logo

Reply from Gallagher, formerly Clements Worldwide

Don, weekend requests don’t have to mean a long wait. We’re glad our team picked up your policy change on Monday and took care of it without unnecessary back-and-forth. We appreciate you being a customer.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Helpful

Helpful, flexible, and understanding sales representative.

October 30, 2026
Gallagher, formerly Clements Worldwide logo

Reply from Gallagher, formerly Clements Worldwide

How great to hear your experience reflected both strong value and helpful support. We’re grateful you chose us.

Gallagher, formerly Clements

Rated 1 out of 5 stars

such a bad experience, never again

Terrible service, disgracefully high prices and completely inflated rates. The value assigned to my insured vehicle was shockingly and unreasonably low.

I feel extremely disappointed and frustrated after dealing with this company. Unfortunately, I had no choice but to use their services.

Taking into account the outrageously long time it takes to process insurance matters and the company's shocking lack of urgency and efficiency, I am genuinely concerned about what would happen if a customer actually needed to make a claim. If this is how they handle the initial insurance process, I can only imagine how frustrating and stressful it would be to deal with them when it really matters.

I can only hope that I will never have to make a claim or rely on this company, because, quite frankly, the thought of doing so is genuinely worrying.

I sincerely hope this is the last time I ever have to contact them. An absolutely appalling and deeply disappointing experience.

Reply to your answer below:

Of course, the calculation was done exceptionally well — particularly considering that the car is worth €50,000, yet according to your utterly inadequate valuation, it is worth just $33,000.

This is nothing short of disgraceful and embarrassing. I am genuinely relieved to be returning to Poland, where I can expect a reasonable standard of service and basic human decency. What you represent is so far below acceptable standards that it is simply beyond criticism.

October 22, 2026
Gallagher, formerly Clements Worldwide logo

Reply from Gallagher, formerly Clements Worldwide

We’re sorry this experience left you feeling disappointed and concerned about relying on your coverage.

To clarify, your third-party liability insurance was confirmed after payment so you could proceed with registering and driving the vehicle. The separate physical damage coverage required a standard compliance review before it could be finalized, and confirmation was provided the following day. We recognize that the timing and distinction between the two policies may not have been communicated as clearly as needed.

Pricing and insured vehicle values are determined by the applicable policy terms and underwriting criteria, but our team remains available to explain how these were calculated. If you ever need to make a claim, we will be here to guide you through the process and provide the support your situation requires.

Gallagher, formerly Clements

Rated 5 out of 5 stars
Gallagher, formerly Clements Worldwide logo

Reply from Gallagher, formerly Clements Worldwide

Thomas, we’re glad your policy update was handled without delay and kept simple from start to finish. We appreciate you being a customer.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Being an Australian living in Italy car…

Being an Australian living in Italy car insurance was a hit or miss but With the help of Francesca I was able to use my no claim bonus from Australia on my policy for my driving experience. Francesca was extremely helpful and knowledgeable about insurance as it is nothing like Australian policies. Thanks a lot for your help.

October 28, 2026
Gallagher, formerly Clements Worldwide logo

Reply from Gallagher, formerly Clements Worldwide

R. Attard, we’re glad Francesca could help put your Australian driving history to work when arranging your coverage in Italy. Our team works hard to understand each client’s unique circumstances and find the best coverage and value available, including recognizing foreign no-claims experience where possible. Francesca’s expertise really shines in situations like yours. Thank you for trusting us with your insurance needs.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Excellent Service

Federica was very personable and helpful, providing assistance throughout the process of obtaining car insurance in Italy for the first time. She explained the entire process and answered all of my questions. I could not have asked for a better experience.

October 28, 2026
Gallagher, formerly Clements Worldwide logo

Reply from Gallagher, formerly Clements Worldwide

Christopher, getting car insurance in Italy for the first time can come with plenty of questions, and we’re glad Federica was there to guide you through each step. Her patience, knowledge, and personal approach are exactly why she’s such a valued member of our team. We truly appreciate you trusting us with your coverage.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and affordable rates

October 27, 2026
Gallagher, formerly Clements Worldwide logo

Reply from Gallagher, formerly Clements Worldwide

Csongor, we’re so glad you found both strong value and attentive support with us. Thank you for choosing us.

Gallagher, formerly Clements

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