Click4Assistance Reviews 

We have been using Click4Assistance for over 10 years and throughout that time the service has been consistently reliable and professional. The web chat system is easy to use, dependable, and has provided an excellent way for us to communicate with our service users.

It's difficult to write a review about a business who's service runs as needed, but this week we wanted to enable SSO. The support team supplied a guide and were on hand to help with what little issues we encountered both over the phone and by email.

Really impressed with the response times from Fraser!

Thanks for your help!

Working with Click4Assistance, I've found it to be a reliable and intuitive live chat platform. The interface is easy to navigate, and the wide range of features makes it simple to manage conversations, monitor agent activity, and access useful reports.

The reporting capabilities provide valuable insights, while the support team is responsive, knowledgeable, and quick to resolve requests. Overall, Click4Assistance is a dependable solution that combines ease of use with excellent functionality and customer support.

Everyone we've ever dealt with at Click4Assistance has been polite, hard working and diligent. No request is ever too much and they are always happy to support whenever needed.

Particular credit to our account manager Scott Dixon, who always endeavours to support us as much as possible.

I've found the team at C4A to be really helpful, and very responsive. We've required a lot of investigative help to tweak the bots and tailor them to our requirements, and Luke and Fraser have been very helpful. Debbie is efficient and nothing ever seems like too much hassle.

Long term user of C4A and its been a great tool to use and have been very happy with it.
The support is excellent and I would highly recommend.

Good tool, bit of an outdated desktop app but still functioned well, nice ability to also have a chatbot but we never got round to implementing that

Click4assistance provide excellent customer service; they have been responsive and helpful with our queries. Their pricing structure could have been clearer and there are some limitations to the functions on the back end which has meant that we have not been able to customize the chats to look exactly how we wanted. However, the software is easy to use and understand. There have also been no technical difficulties so far. Overall our experience with Click4assistance has been a positive.

We have been working with Click4Assistance since 2022 and I would highly recommend them to anyone. Their approach to customer service and partnership working is truly excellent. We use their chatbots, which allow us to configure as we go rather than waiting for a 'service ticket' to be responded to - a must in a busy & diverse CX environment. The team at C4A are also amazing and nothing is ever too much trouble - just excellent!

The customer support I have received from Fraser has been excellent. Quick and helpful responses, and my issue was resolved very quickly. Thank you!

I have recently joined a company that use Click4Assistance and have found the software simple to navigate and a great experience for our customers.
Scott is my contact and he is extremely responsive, helpful and enthusiastic about the product. I would definitely recommend!

Scott and Fraser from the C4A team have been great. Really responsive and supportive every time I have needed their help.
Solid customer service

Debbie and Fraser have been incredibly helpful setting up our Live Chat and making sure everything runs smoothly, especially setting up our WhatsApp even with all the issues.

Needed some tech support to fix an issue with integrating the live chat on our new website and Luke was excellent in helping us!

Working with Click4Assistance has been a pleasure. Debbie followed-up on our enquiry right away and quickly arranged a meeting with the team who were knowledgeable, able to understand our requirement and answer all our questions. Set-up has been simple and support on-hand when we have needed them. We're pleased we chose Click4Assistance and would recommend them.

Absolutely great dealing with Debbie, Fraser and the team. Set time for us within the 24h of initial enquiry, service personalised, quality of work superb, the chat bot is working amazing. Very happy!

Great service. Support was quick and efficient. Using their chatbot on my company website

Fraser Saunders is very supportive and helpful. They always fix any issues we face immediately. Great service!

The team have provided great communication and technical support when requested. Highly recommended!

We have been using Click4Assistance for over 5 years. It allowed us to create a customer engagement solution really easily with the ability to scale across multiple brands and sites over time. The team at C4A are extremely helpful and supportive to help you get the most out of the product. They are consistently innovative focusing on increasing the value of this solution.