MSP360 Managed Backup Reviews 91

The model behind the product is a good one. Add customers, add computers, add users, and do backups. Much easier to understand than some related products. Also the integration with 3rd party storage such as B2 is huge.

However, the user interface is slow, buggy and has far too many repeated menu items. It can sometimes take a minute or more to load the dashboard. Furthermore, backups only work some of the time, and in particular restore verification did not work at all. Finally, support was tepid and slow. In the end, we really wanted to like and use it, there were just too many issues to make it a feasible choice.

Asked a question. They came back with an answer and followed up later to make sure I was totally OK and happy. I felt well looked after.

Used it for years no issues but this year the payment didn't work but the website would not allow re-payment. This was raised as an issue with support and I tried to pay but after calls, many emails, actually paying, they didn't get the site useable after almost 2 weeks so I've just deleted my account and will go elsewhere.
Customer support and success teams were involved but neither responded to my last email which was an ultimatum to fix it or I leave - CYA!

Strong software, clear reporting, good customer service.

Product works as advertised. I use it to backup PC volumes and files both locally and to Amazon S3 Glacier. Everything works perfectly. I also test and verify restores to local Hyper-V disk volumes and spin up temporary VMs to ensure backups work. I've never had a failed restore.

I am currently on the 15-day trial with Cloudberry desktop backup for Windows and have been looking for a crashplan replacement with particular reference to compression, security (ransomware protection and transfer encryption protection built in) and having a choice of where to backup my data - cloud (Wasabi), NAS or USB. Cloudberry offers me more functionality than crashplan and at a very competitive price. I am using this for my small business and personal use to backup files automatically. The GUI is intuitive and user-friendly. The setup was quick and understandable.

Pros:
Choice of backup destinations.
Security (ransomware protection and transfer encryption)
Easy to set up and adjustment of configuration.
User friendly GUI with great navigation.
Competitive pricing and great support.

Cons
Mobile phone App to view and download your backup files.
Emailed backup report to be more detailed.

This solution didn’t work for me, so I asked for a refund. They said no so I opened a dispute with PayPal and won. Then Andy contacts me and tells me “Filing a dispute is dishonest practice”, your business model is dishonest practice.

This is exactly what I have been looking for as far as a backup solution, securely copies my files to AWS on my set scheduled

I've used Duplicati, CloudBerry, and GoodSync and in my opinion CloudBerry has performed the best out of all them. Multi threaded operations, easy guided walkthrough, relevant UI, and works great with BackBlaze B2 (my chosen cloud storage provider).

Been using Cloudberry Backup for Windows and Linux with Wasabi cloud storage and found it to have great performance and options. Highly recommended.

Great backup app that works with cloud services that we use. Finally found a solid solution / alternative to our previous Crashplan solution.

It's quite powerful, yet easy to use (for a power user).

perfect, goo program

Been needing a CrashPlan replacement for some time and this is the safest and most secure option out there that doesn't cost a fortune! Going with the PRO version so I can get compression and encryption (which only I will ever have/need the key for - unlike some others).

Love the features and flexibility!

Simple solution even for Windows Serwer VM. Just click, install, setup and forget :)

Cloudberry is a safe reliable backup solution. I chose this because it works with Amazon S3 and i only pay for what I back-up

Been a while since I've used this, but the flexibility of the program was great - including the ability to back up to my own S3 devices.

It simply works, and with the number of different providers, there are not many use cases where this won't just work.

With changes in the organization, I'm planning on expanding the use to a number of different platforms once again.

Liked the products but put off purchasing licenses by rude pre-sales staff. If pre-sales is like this, makes me wonder what support is like afterwards?

Also they make it seem like they are doing me a favour by allowing me to buy their products? Not impressed!

Decided not to purchase and ended up getting alternative products from people that actually value customers. Also no good for multi-cloud as need more that one version of the product.

The program has a lot of options for backup destinations and when/how to backup. I needed to get some important files on Amazon Glacier and it worked seamlessly. I like the status reports and options for controlling backup and bandwidth to run when the machines are idle.

Great Product! Excellent – no reservations, I would recommend this company to anyone.