Bad Customer Service
I had a very disappointing experience at Club Fort Lauderdale. Because I didn’t have my membership card with me, one of the employees refused to look up my account and instead told me I had to pay the full price. When I tried to resolve the situation, he went further and told me he was “not having it” and refused to accept my money at all.
As an African American male and a business owner, I expect to be treated with respect like any other paying customer. Unfortunately, his attitude was unprofessional and dismissive, and it left me feeling disrespected.
I hope management addresses this issue, because no guest should feel mistreated or pushed away when trying to give their business.


