What a disappointment
What a disappointment!
There’s a lot wrong here.
Starting with the online shop, where product availability is more of an estimate than reliable information. The only thing that works smoothly here is the payment at the end of an online order. If you take a look at the online shop, you’re given a lot of information: the processing time until dispatch (supposedly 2 to 7 days), payment options and the option to create a customer account.
The latter is quick and easy to set up, but logging in afterwards is difficult, if not impossible, as the page’s loading times are abysmal. You have to try several times.
Another thing you have to do repeatedly is enquire about the status of your order, and here you’re given incorrect information time and again. According to CMT, our order was supposed to have been dispatched twice already, but none of that was true.
Customer service? Non-existent, and even the advertised ‘customer support’ responds very sparingly and, in our case, was on several occasions dishonest and inaccurate.
When we cancelled our order – as the goods hadn’t been dispatched – there was no response at all; instead, we received incorrect dispatch information.
We cannot recommend this site in the slightest.
