Coadjute Reviews 

I totally agree with previous comments, there was much duplication of requests for information and multiple requests for information previously provided. There seemed to be no continuity between agents and it was not possible to contact the company by any means other than email and web chat. If you are looking for an estate agent I suggest you ask them who they use for verification, if it’s this company avoid as it will save you a lot of inconvenience and wasted time.

Trying to request a refund back because I'm withdrawing from a sale and not proceeding with any other sales so I should be entitled to my £54 back! The estate agents told me to contact Coadjute for a regund but Coadjute are telling me to contact the estate agents, I'm fed up of being fobbed off! Coadjute - Take some responsibility and just give me my refund back!

We have interviewed five agents for the sale of our property and selected the one we liked most. Then we received an e-mail (and message) from Coadjutor - and another - and another - and another... One a day. As a result we are going back to the agents to enquire which ones use this software and removing them from the list of ones we will consider. This software is dire and the customer experience the worst I have come across in a long while.

Nuala Lewis Was an amazing help today and was full of knowledge and really easy to get along with would highly recommend going to her and using coadjuteservices because of her.

Totally reflect all other reviews previously. A continuous request for the same documents, which is both annoying and time consuming. There is no phone number to contact them, instead you have to create a 'support ticket' which does NOT address your concerns, but does request the same document !! pointless intervention. I will never use an estate agent that uses this incompetent company again.

The people who created this app have no understanding of how to explain the customer journey from the start.

It is not fit for purpose and hides behind the fact that this is a legal requirement.

Also once you start this process without all the documents you need, because they don't explain that they are needed, they bombard you with messages asking what is wrong as if you had a non functional brain. A truly appalling experience. The designers of this app should sit down with a blank sheet of paper and a big sign that says customer and start again.

How to make a relatively simple task unnecessarily protracted and intrusive. my honest advice is to avoid Estate agents who use this platform. £40 plus Vat for a week of emails when a simple trip to the Estate agent with all your documents worked very well.

Ridiculously expensive and clearly a money-making racket.

Keeps asking for further information when you have supplied all they asked for.

Avoid if you can

Utterly flawed piece of software; badly organised, very badly explained and not intuitive or user friendly. Why do they not clearly list all documentation required and what are the acceptable formats before one ends up starting the process? Even the price is wrong, most users will be private individuals and so the £45 cost first seen is illegal, this should be the VAT inclusive price of £54 which apperars at the next screen. Just a bunch of crooks and they should be taken to court for runnoing scam pricing. They still do not accept that they broke the law by not showing the price including VAT from the start as required by UK law for private consumers - FACT

A waste of money and time as far as my experience went. Made a very simple process cyclical and did not appear to understand basic banking or financial statements. Asked for documentation that had already been supplied, and were frustrating to deal with. Given my experience of their actual abilities I'm not sure i would trust confidential information to them....although they do put a lot of effort into presentation and marketing 'flannel'. One to avoid i think.