Cobra.fr Reviews 

Horrible experience, still waiting after three months. My first experience with Cobra, and I made the choice to purchase a 750 euro piece of tech from them as I believed I am supporting a smaller enterprise where I can have good customer service (vs Amazon or bigger corporations).

I made my purchase 18 August 2026.
Today is the 7 November 2026, and I still don't have my order.

Something being late due to unforeseen circumstances can be understood, but its the way this delay has been treated by Cobra that has me feeling disgusted.

Every week I personally have to reach out to Cobra, at no point has someone reached out to me, and ask them what is happening. (No email updates, no sms's, no online updates.) And at every point I finally reach them, I get the same empty excuses that I just need to wait a few more days, that the delivery to their store will be the following week. And like a fool, I believe them every time and give them the benefit of the doubt everytime. The next week comes, I have to take time out of my busy schedule to try and reach them (they avoid me), and once I do I get the same empty promise that its coming on X day. I have -750 euros and no item, and I am dealing with liars. I am shocked that this is legal.

Some experiences to note:
- Don't even try reach out to whoever operates the email customer service. They will make you feel like you as the waiting paying customer is the problem. And most of your emails will go unanswered.
- Cobra will at no point offer another solution other than "you just have to wait". I had to bring up wanting a refund ( 1 month ago and no response on email by the way)
- There has been 1 helpful guy who actually phoned me back, Charles, but again none of his promised held up.

Again, I excitedly made my big purchase in August (saved up for it), and it is now November.

Lost at what to do. Ive done it all, all the work has been on me to find information from them.

Ordered a soundbar, which has now been two times on stock.

My order is still not shipped. I have a ticket open where nobody responses anymore. Even after 15 workdays they are ignoring me.

When calling nobody can explains why but delay my order again for 10 work days. While on the website it is avalaible.

16/09 update:

Had Alex on the phone, he was very friendly and helped to find out more information. He updated me accordingly and with infornation, not leaving me with more questions.

I hope everything is resolved for now.

Un grand merci à l'interlocuteur que j'ai eu en ligne, merci pour sa patience et son professionalisme. ça marche!

impossible to have any advice in the shop... all were too busy to give me more than a "bonjour". I left after have wait 30 minutes.

Fast shipping, good price!

Achat support mural TV. Conforme.

👍🤗👏👏👏👏👏👏🙏🙏🙏🙏🙏

bon contact

Impeccable

Ras satisfaction totale suite à cette commande

Contact commercial sympathique et efficace

efficace, rapide et sans surprise

Câble phono Angel de chez Audioquest exelent !